Ask the Car People.SM


Chevrolet Impala Paint Problems

185 messages,  Last post on Oct 16, 2011 at 2:21 PM

You are in the Chevrolet Impala Forum.

What is this discussion about? Chevrolet Impala, Paint, Sedan

Messages Page 19 of 19

#180 of 185 Re: Black 2011 Chevy Impala [ski_man] by ski_man

Aug 30, 2011 (4:57 am)

Replying to: ski_man (Aug 08, 2011 10:43 am)
I stated my black Chevy Impala with peeling paint was a 2001 its actually a 2011 with barely 3500 miles on it. Like you bassmaster1, I find it hard to beleive that the southeast regional manager doesn't have e-mail and can troubleshoot a defective car from the comfort of a computer screen. The manager was typing the whole time! They do have facebook (www.facebook.com/chevrolet) and twitter (GMCustomerSvc) but no e-mail? Oh and the manager doesn't have a boss either! I have lots of pictures of their poor quality control issues that I would like to send them. I will post a link to them when time permits.
 
My car has more peeling paint on the trunk lid. The hood was recently painted and seems to be OK at this time only time will tell. This will be the 5th time to the dealer to take care of the defective paint under a goodwill cover-up gesture. My black Chevy Impala has been in the shop for a total of 30 days so far with more shop time scheduled for next week.

#181 of 185 Re: Black 2011 Chevy Impala [ski_man] by bassmaster1

Aug 30, 2011 (5:02 am)

Replying to: ski_man (Aug 30, 2011 4:57 am)
I just replaced the front brakes on my car and lifted the hood to check the fluids and was amazed that after three years the heads of some bolts are starting to rust out and by the strut tower mounts are rusting away,my 2003 caravan is not even doing that!this car has 39000 miles on it and i hate to think what its going to be like in a couple of years.this will be my last GM car!GM wants to keep this under wraps because of so many cars that are messed up!noone should have a new car with peeling and chipping paint!I believe they have cut corners to save as much money as they can instead of painting them to last.

#182 of 185 Re: Black 2011 Chevy Impala [bassmaster1] by tangles

Oct 04, 2011 (8:29 pm)

Replying to: bassmaster1 (Aug 09, 2011 7:25 am)
I JUST PURCHASED A NEW 2011 IMPALA ALSO AND I HAVE NOTICED THAT THE PAINT ON THE ROOFV IS PEELING ALREADY. WHAT CAN I DO? IF I TOUCH IT UP AND THE APPLY A CLEAR COAT??? HELP!!! I HAVE SAVE FOR THE LAST 2 YRS FOR THIS CAR AND NOW I AM HURT.

#183 of 185 Re: Black 2011 Chevy Impala [tangles] by bassmaster1

Oct 05, 2011 (3:28 am)

Replying to: tangles (Oct 04, 2011 8:29 pm)
take that car to the dealer!when the paint is gone it will rust!then it will have rust through and you will have water inside when it rains,you should not have peeling clearcoat or paint on that car at all.it will need a total roof repaint to do it correctly.

#184 of 185 2011 Black Chevy Impala paint issues by ski_man

Oct 05, 2011 (5:52 am)

I agree with Bassmaster1 take it to the dealer, better yet the service manager and show them the car. If you are still not satisfied contact the owner of the dealership and express your concerns.
 
You can contact GM customer assistance if you want to be treated rudely. This is the damage control department for GM. I had better luck with the dealer and service manager but it took 6-7 times of taking the car to them and being persistent, more particular than Corvette owner and very nice. I had the roof, trunk lid and the hood painted. I have three different manufacturers of paint on this car. The dealership switched paint suppliers in the middle of the process and IMO I received better paint results with non-GM paint. My car looks good now, but I noticed a blemish on the hood while washing it yesterday. Not worth the hassle at this point to take it to the dealer unless it flakes off.
 
Oh and as a side note the service manager told me that the dealership has had at least three different customer assistance reps for their dealership. GM must be getting a lot of calls!
 

#185 of 185 Re: Black 2011 Chevy Impala [ski_man] by earnhardtfn3

Oct 16, 2011 (2:21 pm)

Replying to: ski_man (Aug 08, 2011 10:43 am)
I feel your pain I bought my monte ss new in 2002 within a year and a half I had bubbling of the paint and saw what looked like rust under neath the paint. I contacted gm and they gave me a claim number but all i got was run around from corporate all the way to the dealers.Its inexcusable was told there was nothing they could do because i did not have rust holes in the body.bs anyways i will never buy another chevy I have been a chevy guy but afterall the bs Ive gone through with my monte ill have to go else where.Good job chevy lost another customer.

Messages Page 19 of 19

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement