- #770 of 866
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Poor service from Pohanka Lexus
by atlas7
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Sep 22, 2007 (5:49 am)
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Speaking of poor service, let me tell you about Pohanka Lexus. I placed an order on July 5th, for a 2008 LS 460 SWB. At that point, the sales person explicitly told me, "you will have the car late/September or early October." A few weeks ago in Mid September I inquired about the delivery date of my car. The Sales Mgr. has no idea, does some research and comes back and tells me, "your car will be built in late October or early November." He also says, "he does not have a delivery date of the car. UNBELIEVABLE. I go from expecting to be driving the car in late September to having it built in November. Two and a half months after I placed the order, they tell me they have no idea when the car will arrive at their dealership! "We won't have a delivery date until it's been built. DO NOT BUY YOUR NEXT LEXUS FROM POHANKA, they are arrogant and incompetent.
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- #771 of 866
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Re: Poor service from Pohanka Lexus [atlas7]
by ljflx
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Sep 22, 2007 (8:26 am)
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Replying to: atlas7 (Sep 22, 2007 5:49 am)
That is a dealer issue and I wonder if they even turned in the order. My dealer informed me of where the car was in the production process and once he even e-mailed me a copy of correspondence he had with Lexus production with an anticipated completion date. A custom orderred car is given the name "preference order" by Lexus production. I got the car about 3.5 months after I orderred it and it was about 2 weeks after the estimated completion date the factory correspondence that was e-mailed to me showed. So they were on-time and maybe even a bit ahead of schedule given the shipping time and US port clearance times on imports. If you are custom orderring it is best to do it late in the week as Fridays are days that Lexus US processes them to Japan.
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- #772 of 866
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Re: Poor service from Pohanka Lexus [ljflx]
by atlas7
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Sep 22, 2007 (8:44 am)
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Replying to: ljflx (Sep 22, 2007 8:26 am)
Thanks for your reply. Yes, there is no doubt this is a dealer issue. Pohanka Lexus not a place I would recommend to anyone. Pohanka Lexus arrogance and incompetence is amazing. I never would have expected this kind of treatment from a Lexus dealer.
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- #773 of 866
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Re: Temperature control question [ljflx]
by rennybosch
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Sep 22, 2007 (6:21 pm)
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Replying to: ljflx (Sep 21, 2007 4:37 pm)
Hi Len - yes I drove the car once, but I wanted to test the LWB with 18" wheels and air suspension, and they only had a Touring (19") and another one without the air suspension, so my heart wasn't in it. And you're right, I'm used to the '04 LS430 Ultra-Lux with air suspension. Makes for a very high threshold to measure improvement from 
Renny
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- #774 of 866
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Re: Poor service from Pohanka Lexus [atlas7]
by pat HOST
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Sep 23, 2007 (8:35 am)
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Replying to: atlas7 (Sep 22, 2007 8:44 am)
Hope you'll take a minute and stop by our Dealer Ratings & Reviews page to let others in your area know of your experience. Sorry it's been a bummer. 
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- #775 of 866
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Re: Poor service from Pohanka Lexus
by feverhart
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Sep 23, 2007 (10:17 am)
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Atlas7, in your bad experience, you are blaming a dealership that includes a lot of people. My experience in buying 3 LS's (including my latest LS460L touring)from Pohanka has been excellent.
I would start talking individual, rather than encapsulating everyone there. My salesman has always been Seth Dwyer. I live in Maryland, not Virginia, so I don't mind passing 4 nearer dealers to get there to deal with Seth Dwyer.
I bought my last car with a telephone conversation and he delivered it to my house the same day.
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- #776 of 866
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Re: Poor service from Pohanka Lexus [feverhart]
by atlas7
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Sep 23, 2007 (2:22 pm)
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Replying to: feverhart (Sep 23, 2007 10:17 am)
ok, I don't want to name them personally, but suffice it to say that 2 sales rep's, yes 2 sales rep's, I haven't even mentioned the details on that, 1 sales mgr., and the GM who is just too busy to respond to my multiple inquiries. So, I would say that's 4 people where I have received poor service from Pohanka or no service at all. Furthermore, no apology or anything acknowledging their poor service.
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- #777 of 866
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Re: Wind Noise Problem [omfstmj]
by lexusls2
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Sep 23, 2007 (4:23 pm)
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Replying to: omfstmj (Sep 21, 2007 4:35 pm)
I live in Florence, Alabama. I have noticed some wind noise. By any chance, have you opened the rear windows while driving 55+ mph? The sound is horrible. My major problem is the noise we hear from 55-63 mph. On the 2nd trip back to the dealer to correct this problem, we were told again that the noise was normal for the LS 460. We have a LS 430 also. This noise isn't normal! After my husband demanded that they test the wheels "under load", they finally admitted that a tire was bad. The car rides rough. If no one is in the passenger seat, you can see the seat vibrate. I'm afraid when we get the new tire we'll still have all of these problems. Have you had any problems such as this? 
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- #778 of 866
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Re: Temperature control question [ljflx]
by rennybosch
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Sep 24, 2007 (11:26 am)
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Replying to: ljflx (Sep 20, 2007 5:12 pm)
"The interior air temp has been so perfect that I haven't even thought about it since the day I got the car."
Len, I forgot to ask, did you have the same experience with your 430? In other words, does the 460 represent an improvement, or are you just less fussy that I am?
Best regards, Renny
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- #779 of 866
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Re: Temperature control question [rennybosch]
by ljflx
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Sep 24, 2007 (12:31 pm)
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Replying to: rennybosch (Sep 24, 2007 11:26 am)
NO. With the LS430 I had to change temps a lot and the interior temps took awhile to settle in to a temp that was what I wanted - particularly days that were hot in summer or real cold in winter. Often (to me at least) it seemed the car would adjust interior air based on how hot or cold the outside air temp would read and in doing so would over-compensate. I often found myself lowering the setting to the high 60's on real cold winter mornings to offset the car putting out too much heat and raising the temp to 74-75 on hot summer afternoons for the exact opposite reason. But after about 10-15 minutes of driving in any season the interior temp finally settled in at temps of 72-73 and kept a good equilibrium. In this car I never touch that thing and in fact after your post I made it my business to see what temp setting I was even set to as I couldn't remember the last time I even fiddled with the temps setting.
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