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Lexus LS 460/LS 460L News, Views and Opinions

866 messages,  Last post on Apr 07, 2009 at 8:53 AM

You are in the Lexus LS 460/460L Forum. Your Hosts are pat & karens

What is this discussion about? Lexus LS 460, Sedan


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#767 of 866
Re: Wind Noise Problem [leza2279] by omfstmj
Sep 21, 2007 (4:35 pm)
Reply

Replying to: leza2279 (Jul 11, 2007 1:02 pm)

I live in Birmingham alabama and I have the same problem. My business partner bought the same car and has the same problem. The dealership offered to swap the car for another one. When he tested the new car...it did the same thing. Now they are very resistant to doing anything biut yell at me over the phone. Do you know of anyone who gas begun any legal action ???
#768 of 866
Re: Temperature control question [rennybosch] by ljflx
Sep 21, 2007 (4:37 pm)
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Replying to: rennybosch (Sep 21, 2007 11:52 am)

Renny,
 
Have you driven the car yet? Keep in mind that my comments about the ride and handling are on an air suspensioned car with the car mainly driven in sport mode. I get the feeling Lexus is making the air suspension car easier to get in 2008. So you may want to try and test drive one. If I remember right you have an air suspension ultra don't you?
 
BTW - I don't know of anyone that has a wind noise issue and I know 8 LS460 owners in my town. Clearly some folks seem to have it on early edition cars. But on my car the only way you'll get a wind noise is to open the window. Car is as quiet as a mouse and is a dream ride.
#769 of 866
Re: Wind Noise Problem [cyclone4] by omfstmj
Sep 21, 2007 (4:38 pm)
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Replying to: cyclone4 (Jul 11, 2007 5:54 pm)

i know you wrote your message a while ago...they have not come up with a fix that works.....the noise is just as bad
#770 of 866
Poor service from Pohanka Lexus by atlas7
Sep 22, 2007 (5:49 am)
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Speaking of poor service, let me tell you about Pohanka Lexus. I placed an order on July 5th, for a 2008 LS 460 SWB. At that point, the sales person explicitly told me, "you will have the car late/September or early October." A few weeks ago in Mid September I inquired about the delivery date of my car. The Sales Mgr. has no idea, does some research and comes back and tells me, "your car will be built in late October or early November." He also says, "he does not have a delivery date of the car. UNBELIEVABLE. I go from expecting to be driving the car in late September to having it built in November. Two and a half months after I placed the order, they tell me they have no idea when the car will arrive at their dealership! "We won't have a delivery date until it's been built. DO NOT BUY YOUR NEXT LEXUS FROM POHANKA, they are arrogant and incompetent.
#771 of 866
Re: Poor service from Pohanka Lexus [atlas7] by ljflx
Sep 22, 2007 (8:26 am)
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Replying to: atlas7 (Sep 22, 2007 5:49 am)

That is a dealer issue and I wonder if they even turned in the order. My dealer informed me of where the car was in the production process and once he even e-mailed me a copy of correspondence he had with Lexus production with an anticipated completion date. A custom orderred car is given the name "preference order" by Lexus production. I got the car about 3.5 months after I orderred it and it was about 2 weeks after the estimated completion date the factory correspondence that was e-mailed to me showed. So they were on-time and maybe even a bit ahead of schedule given the shipping time and US port clearance times on imports. If you are custom orderring it is best to do it late in the week as Fridays are days that Lexus US processes them to Japan.
#772 of 866
Re: Poor service from Pohanka Lexus [ljflx] by atlas7
Sep 22, 2007 (8:44 am)
Reply

Replying to: ljflx (Sep 22, 2007 8:26 am)

Thanks for your reply. Yes, there is no doubt this is a dealer issue. Pohanka Lexus not a place I would recommend to anyone. Pohanka Lexus arrogance and incompetence is amazing. I never would have expected this kind of treatment from a Lexus dealer.
#773 of 866
Re: Temperature control question [ljflx] by rennybosch
Sep 22, 2007 (6:21 pm)
Reply

Replying to: ljflx (Sep 21, 2007 4:37 pm)

Hi Len - yes I drove the car once, but I wanted to test the LWB with 18" wheels and air suspension, and they only had a Touring (19") and another one without the air suspension, so my heart wasn't in it. And you're right, I'm used to the '04 LS430 Ultra-Lux with air suspension. Makes for a very high threshold to measure improvement from
 
Renny
#774 of 866
Re: Poor service from Pohanka Lexus [atlas7] by pat HOST
Sep 23, 2007 (8:35 am)
Reply

Replying to: atlas7 (Sep 22, 2007 8:44 am)

Hope you'll take a minute and stop by our Dealer Ratings & Reviews page to let others in your area know of your experience. Sorry it's been a bummer.
#775 of 866
Re: Poor service from Pohanka Lexus by feverhart
Sep 23, 2007 (10:17 am)
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Atlas7, in your bad experience, you are blaming a dealership that includes a lot of people. My experience in buying 3 LS's (including my latest LS460L touring)from Pohanka has been excellent.
 
I would start talking individual, rather than encapsulating everyone there. My salesman has always been Seth Dwyer. I live in Maryland, not Virginia, so I don't mind passing 4 nearer dealers to get there to deal with Seth Dwyer.
 
I bought my last car with a telephone conversation and he delivered it to my house the same day.
#776 of 866
Re: Poor service from Pohanka Lexus [feverhart] by atlas7
Sep 23, 2007 (2:22 pm)
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Replying to: feverhart (Sep 23, 2007 10:17 am)

ok, I don't want to name them personally, but suffice it to say that 2 sales rep's, yes 2 sales rep's, I haven't even mentioned the details on that, 1 sales mgr., and the GM who is just too busy to respond to my multiple inquiries. So, I would say that's 4 people where I have received poor service from Pohanka or no service at all. Furthermore, no apology or anything acknowledging their poor service.

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