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Vans & Minivans Mazda Mazda5 Mazda5 Suspension
220 messages, Last post on Oct 22, 2009 at 8:41 AM
You are in the Mazda Mazda5 Forum. Your Host is Karens
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Replying to: coolmazda5 (Nov 24, 2007 6:49 am) I attempted to contact my "investigator" at Mazda Canada but he has since moved out of this position, and it appears they closed my file. Why they would close it when they knew the fix they applied was only temporary until they came up with a permanent fix (if ever). Now that I have filed another complaint, hopefully, this will generate another "investigator" for my case - who knows. Also she was unable to tell me if the 2007 or 2008 models have the same problem or not, if not, then they have fixed it. Might need to take a ride in one when it gets really cold. It was interesting that this customer rep had no idea about this problem - and perhaps she doesn't. Called the dealership and yes there is another fix for the "front" bushings, but none for the "rear" bushings - why because no one has complained to either Mazda Canada or their dealership. Sure I will get the "front" bushings done but only when I need to go back for oil change or other servicing. The Automobile Protection Association (Ontario) doesn't know that Mazda5 owners have had a problem with their vehicle - perhaps a quick email or call to them might help. In the meantime, I will crunch along - search through other manufacturers' forums and get a feel for who is having problems, but more importantly, who had problems and were satisfied with the resolve - perhaps that will be the vehicle for me. I believe that most cars suffer from some problems, but I also believe that there are dealerships and manufacturers who value their customers and their image more than others. 
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Replying to: trishr1 (Nov 24, 2007 6:10 pm) |
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Replying to: trishr1 (Nov 24, 2007 6:10 pm) |
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Well I guess that ends my option to trade this vehicle in for a 2007 model. Wonder how the 2008 model is fairing? Though it would be truly a kick in the pants if the 2008 model didn't have a problem as that would mean they fixed the problem but not for our models (2006 and 2007). My crunch has spread from the rear to the front, so at least I will go for the front bushing replacements and wait for the rear bushing bulletin to be issued. Remember to complain otherwise they won't pay any attention to the issue.
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Replying to: trishr1 (Nov 28, 2007 6:29 pm) |
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That is encouraging news - keep us posted on the permanency of the fix - there may be hope for us all. Haven't heard from anyone else who was in the same boat last winter - have all of these vehicles been purring along without any noise?? 
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Replying to: trishr1 (Nov 29, 2007 7:52 pm) I already knew the crunch was coming back, so I was expecting it and so it doesn't iritate me or grate me as much as it used to. Nevertheless, I have printed out the TSB someone posted on here, and I will return to my dealer and let them apply the TSB fix. Hopefully, it will be permanent, but by the looks of it, it doesn't seem as though it will. I'd love to know if the 2008 version still has this problem! I don't see why it wouldn't since it's basically the same design but with a 5 speed auto - all they're changing is some parts of the interior and slight front and rear styling cues. Well, to whomever gets to ride in one in the cold, please let us know!
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Replying to: nissmazlover (Nov 30, 2007 8:39 am) 1. Does the "crunch" show up anytime when the weather is below 32F, or does the car have to be out all day/night and cold soaked to get the noise? We have an insulated garage that usually stays above freezing, but the car is parked outside all day in sometimes sub-freezing weather. 2. Are there specific times the your hear the crunch? I have seen speed bumps noted, but is it only over bumps or even during cornering or even backing out of the driveway? Since it is the wife's car, most of my driving has been short trips to the store from the above freezing garage. So far I haven't heard the crunch. I will ask her more about it as well, but I'm sure she would tell me about it. Also, I can look at the VIN plate for a date of Manufacture for anyone interested if it turns out we aren't hearing the crunch. |
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Replying to: mrbwa1 (Nov 30, 2007 12:08 pm) My response: anytime the temperature falls to -10C or lower - that's when the rear end crunch occurs. If it falls below -20 to - 25C - and standing in an uninsulated parking garage all day- it soulds like the rear end is going to "break away" from the front end. 2. Are there specific times the your hear the crunch? I have seen speed bumps noted, but is it only over bumps or even during cornering or even backing out of the driveway? My response: The crunch can be heard by going over irregularities in the road - minor crunch if the temp. is -10C. Going over things like big bumps - speed bumps and railroad tracks at -10C it is much louder; though at -20 to -25C the noise is loud enough for others outside the vehicle to notice it - inside it was nerve -wracking in the beginning, and as the previous poster said you know it's coming so you don't get to out-of-joint about it. It is still embarassing to drive others in this vehicle with the crunching noise. I imagine they wonder why I put up with it, or why I bought it in the first place. If I drive the car for an hour or so, then the noise will lessen as the vehicle parts warm up, but that only happens in the milder cold weather, in the deep freeze, it is there always.BTW, your wife would certainly let you know if she was experiencing the same problem but it is interesting that she isn't. Does that mean that some vehicles have the poorly designed bushings, while other vehicles don't? Also what happens once the warranty runs out and the problem hasn't been resolved permanently? Now I have a question for you - does your wife's VIN fit within the range of the TSB that was issued?
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Replying to: trishr1 (Nov 30, 2007 6:50 pm) We went out to dinner last night and I got to drive the 5 in the cold. It also set out for a couple our when we were out in 19F weather, so not quite to -10C and no ill effects. We may or may not see -25C, but not until Jan/Feb. I have talked to my wife and she reports no sounds at all. I looked up the TSB and checked the VIN plate on the care. I was a little surprised to see a build date of 11/06 (we bought in 11/07). It appears that a change may have been made sometime in the 2006 run. I see that the VINs in the TSB are: 111238 for bushings and 120197 for the Control arm. Ours ends with 141276. I guess all I can say is start shopping Mazda service. So far we've had pretty good luck with service... the dealership didn't do a walk-around, so our brand new 5 had a dent and had to go to the body shop! Our 2001 Toyota ECHO had basically the same issue with the front suspension and we lucked out with a service department that replaced the entire right front suspension, fixing the issue. Unfortunately, the warranty expired and now the left does it... I feel really bad for those who have the issue because it ruins such a nice car! |
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