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Vans & Minivans Mazda Mazda5 Mazda5 Suspension
220 messages, Last post on Oct 22, 2009 at 8:41 AM
You are in the Mazda Mazda5 Forum. Your Host is Karens
It doesn't sound like you have had a good experience with your Mazda. Makes you wonder if they really cut the corners on some cars just to get it out there. In addition to contacting Mazda Canada as you are doing, you might want to check into CAMVAP (website included below) however, CAMVAP will only act on your behalf if the dealer doesn't make things right according to your Owner's Manual (you know the three times trying to fix it then you have a case). Perhaps they should change that rule to "three things go wrong before the new warranty - they owe you a new car or your money back  " It is really hard to determine how many Mazda5s are effected since there are so many websites. My CarStats will notify you of any problems that are registered if you subscribe to their service (free to subscribe). When you look at the stats for all makes and models of cars, you come to realize that there are some other really bad car manufacturers out there and only a few provinces (plus the states' Lemon Law)that offer owners any recourse.For the amount of money people shell out for their vehicles, you would think someone would take some steps to protect people from these manufacturers? BBB is not the place - a consumer's organization might help but I think if there were many people effected perhaps some documentary program would be interested - W-five - Fifth Estate etc. It may be true that if you had reviewed these forums beforehand, you may not have made your purchase of this particular vehicle. I am researching other similar vehicles myself before my warranty runs out. I wonder why Phil Edmonston (lemon Aid for Cars) never said anything about the problems with the Mazda5. I have never been able to find any way to email him - has anyone else?  http://camvap.ca/ |
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Replying to: mrmcc33 (Aug 23, 2007 7:12 am)
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Replying to: mrmcc33 (Nov 05, 2007 11:52 am) Still made the noise, so they said they were going to do the sway bar end links again, and the lower-right control arm. But I just talked to them, and one of the technicians found a bulletin mentioning loose bolts holding the windshield wiper cowling on. He said the TSB specifically mentioned that it would be mistaken for a front suspension noise. They said they checked the bolts, and they were loose, so they tightened them. They said the noise is gone, but I'll find out for sure when I pick up my car today.
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Replying to: 8a1dy (Nov 21, 2007 9:00 am) The cold weather is just arriving in Manitoba which to me means that the "crunch" is back and it's not Captain Crunch. Heard the first crunch from the left rear of my Mazda5 when I went over a big bump in the road. But I know it is back. So much for the fix though I was warned that it might be temporary. What to do now? Hmmmmm I think I'll wait till spring and be done with it. 
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Replying to: trishr1 (Nov 21, 2007 7:31 pm) If it persists, you may need to move south  http://www.finishlineperformance.com/mazda5/docs/0010.pdf
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Replying to: coolmazda5 (Nov 24, 2007 6:49 am) I attempted to contact my "investigator" at Mazda Canada but he has since moved out of this position, and it appears they closed my file. Why they would close it when they knew the fix they applied was only temporary until they came up with a permanent fix (if ever). Now that I have filed another complaint, hopefully, this will generate another "investigator" for my case - who knows. Also she was unable to tell me if the 2007 or 2008 models have the same problem or not, if not, then they have fixed it. Might need to take a ride in one when it gets really cold. It was interesting that this customer rep had no idea about this problem - and perhaps she doesn't. Called the dealership and yes there is another fix for the "front" bushings, but none for the "rear" bushings - why because no one has complained to either Mazda Canada or their dealership. Sure I will get the "front" bushings done but only when I need to go back for oil change or other servicing. The Automobile Protection Association (Ontario) doesn't know that Mazda5 owners have had a problem with their vehicle - perhaps a quick email or call to them might help. In the meantime, I will crunch along - search through other manufacturers' forums and get a feel for who is having problems, but more importantly, who had problems and were satisfied with the resolve - perhaps that will be the vehicle for me. I believe that most cars suffer from some problems, but I also believe that there are dealerships and manufacturers who value their customers and their image more than others. 
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Replying to: trishr1 (Nov 24, 2007 6:10 pm) |
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Replying to: trishr1 (Nov 24, 2007 6:10 pm) |
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Well I guess that ends my option to trade this vehicle in for a 2007 model. Wonder how the 2008 model is fairing? Though it would be truly a kick in the pants if the 2008 model didn't have a problem as that would mean they fixed the problem but not for our models (2006 and 2007). My crunch has spread from the rear to the front, so at least I will go for the front bushing replacements and wait for the rear bushing bulletin to be issued. Remember to complain otherwise they won't pay any attention to the issue.
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Replying to: trishr1 (Nov 28, 2007 6:29 pm) |
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