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Vans & Minivans Mazda Mazda5 Mazda5 Suspension
220 messages, Last post on Oct 22, 2009 at 8:41 AM
You are in the Mazda Mazda5 Forum. Your Host is Karens
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Replying to: riproy (Oct 04, 2007 7:33 am) I met a fellow Mazda5 owner in a parking lot who complained about the suspension noise, but he was told that it was "normal"  I suggested that he call my "investigator at Mazda Canada so that the ball gets running. It's the only way that Mazda Canada will pay any attention to consumer complaints. Can someone tell me why there is a three time rule for the service center to attempt to repair a defective item? Why three times why not fix it right the first time? Otherwise, buy me out, or replace my vehicle. Off to search the forum for vibration under the brake pedal.
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Replying to: trishr1 (Oct 04, 2007 4:34 pm) Yes, we had a fix done in late Nov 06 and the problem returned in Feb 07 (i have written this up in earlier posts in this forum). Another good thing about this forum is that it is a good way to document your issues for future reference. I would like to take this up the Mazda ladder. Who would i go to next? I am thinking of calling the customer 'service' rep again and asking to speak to her manager, just to get some sort of answer other than "We have noted your issue in your file and you will be notified when there is a solution". You mentioned your "investigator" at Mazda - who might that be? This squeaking in cold weather is enough to drive you bonkers and we have 6 months of this weather up here! To have this problem in a new car is something i never would have imagined. Mazda needs to buck up and do something about it or they will never have repeat business from us. I hope you find the solution to your vibration problem. Cheers k
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Replying to: riproy (Oct 05, 2007 7:17 am) Winnipeg is cold too, and my problem started two months after I bought the car - could have bought the 2007 but didn't - not sure they had fixed that model year either because 2007 owners complained as well though not in large numbers. Did Mazda Canada provide you with an investigator of your own? What I did was email Mazda Canada - was logical, emphatic, and more disappointed in the denial of my service center that there was a problem (BTW they continue to deny problems exist and when they do I call my investigator- he has been quite helpful in making things happen). Other than emailing (written record) or letter writing, ask your Dealer for a meeting with the Mazda regional rep when he or she comes to visit the dealership.  Ask to talk to the General Manager - put it in writing. I was tempted to wear something on my lab coat to draw people's attention to the problems with the Mazda5 (I work with 5000 people who love to know in advance about problems with cars). I know they were taking the cars up to Thompson to trial the re-designed parts. Perhaps they could just revert back to "rubber" bushings for starters in the meantime. It is too bad, I love the car, the roominess, the access to the back, higher speed acceleration when passing (Zoom Zoom) etc. I hate finding many other problems that are creeping up - vibrations, road noise, interior reverberation with the rear windows done (yikes), and worse the obvious lack of power when initially excelerating at lower speeds - something that I may take up with Transport Canada again - got an investigator there too.(Doom doom) One thing I would like on this web site forum, that other forums have) is the ability to privately email members.  For all those anxiously waiting for winter - stay tuned |
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| I am very interested in buying a 2008 Mazda5, but this suspension noise I'm reading about annoys me. I hope it will be gone in 2008. If anyone is buying a 2008 early, please let us know if the noise is still there. Thanks. | |
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Hey, I also have a noisy Mazda 5. I purchased this car in February 06. It has had the rear doors fixed, a new motor, 2 blown tires, the ignition has dropped out in my hand and I am going into my third set of struts and the bushings were repaired about a month ago. Mazda has told me when the warranty runs out I am out of luck with the struts. And it almost is. I will definitely phone Mazda Canada. How can something this well documented and complained about continue to not be something recalled? Where do I go? I really wish I had known about this forum before I purchased the car. BBB told me it was my problem. 
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It doesn't sound like you have had a good experience with your Mazda. Makes you wonder if they really cut the corners on some cars just to get it out there. In addition to contacting Mazda Canada as you are doing, you might want to check into CAMVAP (website included below) however, CAMVAP will only act on your behalf if the dealer doesn't make things right according to your Owner's Manual (you know the three times trying to fix it then you have a case). Perhaps they should change that rule to "three things go wrong before the new warranty - they owe you a new car or your money back  " It is really hard to determine how many Mazda5s are effected since there are so many websites. My CarStats will notify you of any problems that are registered if you subscribe to their service (free to subscribe). When you look at the stats for all makes and models of cars, you come to realize that there are some other really bad car manufacturers out there and only a few provinces (plus the states' Lemon Law)that offer owners any recourse.For the amount of money people shell out for their vehicles, you would think someone would take some steps to protect people from these manufacturers? BBB is not the place - a consumer's organization might help but I think if there were many people effected perhaps some documentary program would be interested - W-five - Fifth Estate etc. It may be true that if you had reviewed these forums beforehand, you may not have made your purchase of this particular vehicle. I am researching other similar vehicles myself before my warranty runs out. I wonder why Phil Edmonston (lemon Aid for Cars) never said anything about the problems with the Mazda5. I have never been able to find any way to email him - has anyone else? http://camvap.ca/ |
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Replying to: mrmcc33 (Aug 23, 2007 7:12 am)
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Replying to: mrmcc33 (Nov 05, 2007 11:52 am) Still made the noise, so they said they were going to do the sway bar end links again, and the lower-right control arm. But I just talked to them, and one of the technicians found a bulletin mentioning loose bolts holding the windshield wiper cowling on. He said the TSB specifically mentioned that it would be mistaken for a front suspension noise. They said they checked the bolts, and they were loose, so they tightened them. They said the noise is gone, but I'll find out for sure when I pick up my car today.
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Replying to: 8a1dy (Nov 21, 2007 9:00 am) The cold weather is just arriving in Manitoba which to me means that the "crunch" is back and it's not Captain Crunch. Heard the first crunch from the left rear of my Mazda5 when I went over a big bump in the road. But I know it is back. So much for the fix though I was warned that it might be temporary. What to do now? Hmmmmm I think I'll wait till spring and be done with it. 
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Replying to: trishr1 (Nov 21, 2007 7:31 pm) If it persists, you may need to move south  http://www.finishlineperformance.com/mazda5/docs/0010.pdf
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