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Mazda MAZDA5, Van
#81 of 359 Re: Mazda 5 suspension [trishr1]
Aug 07, 2007 (10:36 am)
I live in California and have had the same noises and problems with no freezing weather on my 2006 Mazda5. I had to have all the shocks replaced and the front end swing arm, all covered by warranty. I have 17,000 miles on the car and it now needs new tires (4/32 left). I think this is due to all the suspension problems and Mazda agrees and are buying me new tires. There are a lot of problems with this car but I have to say, every one of them have been covered by Mazda as a warranty item.
#82 of 359 Mazda5 bottoming out
Aug 12, 2007 (7:20 pm)
I was wondering if anyone else is experiencing this problem: I have four young sons, an 8 yo, twins that are 6 and a two year old of all quite normal size. The problem with our new Mazda5 is that it just bottoms out all the time. I weigh 150 and my wife about 115 total weight of the boys another 150. I would think that since this is a minivan that this would not be a problem. I only have 1600 miles on it and though I live in NYC with lots of potholes, driving like I have a cargo of loose eggs is not an option. Anyone have a suggestion? Air springs? Also, any idea about a bit more power...I got the 5sp to compensate the small engine but more hp would help dodging taxis. Also anyone upgade speakers yet? Thanks for your kind suggestions...
#83 of 359 Suspension noise solved?
Aug 23, 2007 (8:12 am)
2006 Mazda5 Touring - Maryland. We steadily heard in increase in the rear suspension going over bumps and even simple road imperfections. Kind of a decreasing vibration or bumping - but it was obviously not right.
Took it to the dealership and the guy was stumped. He called the hotline, did what they asked, and it still made noise over bumps. I got it today (2.5 days in the shop - not bad) and there is NO SOUND. Here's what the writeup said:
"Road test verified complaint. Verified noise from both rear coil spring area. Found L/R and R/R coil springs hitting frame near spring perches. Called Hotline: Advised to CK (?) for weld splatter above springs not allowing springs to sit properly in perches. Remove rear sway bar. Remove rear lower control arms and rear coil springs. Grind away weld splatter and excess material from spring perch and contact areas. Put back together. Reposition rubber insulator at top of spring. Lube with teflon grease. Put back together. Complete four wheel alignment. Road test: ok.
Hope this helps someone!
#84 of 359 squeaking suspension issue not resolved
Oct 04, 2007 (8:33 am)
I just got off the phone with Mazda Canada regarding the suspension squeak in cold weather. We had a sub-zero C morning recently where we had a reminder that our suspension problem (front and rear) was still a problem. Mazda Canada has no solution for this problem as of yet, MUCH to our disappointment.
If you are faced with this same problem, i urge you to get in touch with Mazda and let them know that this is unacceptable. Mazda Canada's number is 1-800-263-4680 and the Customer Service rep to whom i spoke was at extension 7163.
#85 of 359 Re: squeaking suspension issue not resolved [riproy]
Oct 04, 2007 (5:34 pm)
This is very disheartening news. I am anxiously anticipating the cold snap. I know others on various web forums who have had the "fixed" applied more than once and the problem continued. Did you have the "fix" appplied to your car?
I met a fellow Mazda5 owner in a parking lot who complained about the suspension noise, but he was told that it was "normal" I suggested that he call my "investigator at Mazda Canada so that the ball gets running. It's the only way that Mazda Canada will pay any attention to consumer complaints.
Can someone tell me why there is a three time rule for the service center to attempt to repair a defective item? Why three times why not fix it right the first time? Otherwise, buy me out, or replace my vehicle.
Off to search the forum for vibration under the brake pedal.
#86 of 359 Re: squeaking suspension issue not resolved [trishr1]
Oct 05, 2007 (8:17 am)
Thank you for your posting. It was great to feel that *someone* was listening because Mazda Canada surely is not.
Yes, we had a fix done in late Nov 06 and the problem returned in Feb 07 (i have written this up in earlier posts in this forum). Another good thing about this forum is that it is a good way to document your issues for future reference.
I would like to take this up the Mazda ladder. Who would i go to next? I am thinking of calling the customer 'service' rep again and asking to speak to her manager, just to get some sort of answer other than "We have noted your issue in your file and you will be notified when there is a solution". You mentioned your "investigator" at Mazda - who might that be?
This squeaking in cold weather is enough to drive you bonkers and we have 6 months of this weather up here! To have this problem in a new car is something i never would have imagined. Mazda needs to buck up and do something about it or they will never have repeat business from us.
I hope you find the solution to your vibration problem.
#87 of 359 Re: squeaking suspension issue not resolved [riproy]
Oct 05, 2007 (7:36 pm)
I believe I did read your prior message and I may have quoted your non-fix to others in this forum or the others that I belong to.
Winnipeg is cold too, and my problem started two months after I bought the car - could have bought the 2007 but didn't - not sure they had fixed that model year either because 2007 owners complained as well though not in large numbers. Did Mazda Canada provide you with an investigator of your own? What I did was email Mazda Canada - was logical, emphatic, and more disappointed in the denial of my service center that there was a problem (BTW they continue to deny problems exist and when they do I call my investigator- he has been quite helpful in making things happen).
Other than emailing (written record) or letter writing, ask your Dealer for a meeting with the Mazda regional rep when he or she comes to visit the dealership. Ask to talk to the General Manager - put it in writing. I was tempted to wear something on my lab coat to draw people's attention to the problems with the Mazda5 (I work with 5000 people who love to know in advance about problems with cars). I know they were taking the cars up to Thompson to trial the re-designed parts. Perhaps they could just revert back to "rubber" bushings for starters in the meantime.
It is too bad, I love the car, the roominess, the access to the back, higher speed acceleration when passing (Zoom Zoom) etc.
I hate finding many other problems that are creeping up - vibrations, road noise, interior reverberation with the rear windows done (yikes), and worse the obvious lack of power when initially excelerating at lower speeds - something that I may take up with Transport Canada again - got an investigator there too.(Doom doom)
One thing I would like on this web site forum, that other forums have) is the ability to privately email members.
For all those anxiously waiting for winter - stay tuned
#88 of 359 Suspension noise
Oct 06, 2007 (12:30 pm)
I am very interested in buying a 2008 Mazda5, but this suspension noise I'm reading about annoys me. I hope it will be gone in 2008. If anyone is buying a 2008 early, please let us know if the noise is still there. Thanks.
#89 of 359 suspension noise
Oct 18, 2007 (6:04 pm)
I also have a noisy Mazda 5. I purchased this car in February 06. It has had the rear doors fixed, a new motor, 2 blown tires, the ignition has dropped out in my hand and I am going into my third set of struts and the bushings were repaired about a month ago. Mazda has told me when the warranty runs out I am out of luck with the struts. And it almost is. I will definitely phone Mazda Canada. How can something this well documented and complained about continue to not be something recalled? Where do I go? I really wish I had known about this forum before I purchased the car. BBB told me it was my problem.
#90 of 359 suspension noise and everything else
Oct 18, 2007 (6:25 pm)
It doesn't sound like you have had a good experience with your Mazda. Makes you wonder if they really cut the corners on some cars just to get it out there. In addition to contacting Mazda Canada as you are doing, you might want to check into CAMVAP (website included below) however, CAMVAP will only act on your behalf if the dealer doesn't make things right according to your Owner's Manual (you know the three times trying to fix it then you have a case). Perhaps they should change that rule to "three things go wrong before the new warranty - they owe you a new car or your money back "
It is really hard to determine how many Mazda5s are effected since there are so many websites. My CarStats will notify you of any problems that are registered if you subscribe to their service (free to subscribe). When you look at the stats for all makes and models of cars, you come to realize that there are some other really bad car manufacturers out there and only a few provinces (plus the states' Lemon Law)that offer owners any recourse.For the amount of money people shell out for their vehicles, you would think someone would take some steps to protect people from these manufacturers? BBB is not the place - a consumer's organization might help but I think if there were many people effected perhaps some documentary program would be interested - W-five - Fifth Estate etc.
It may be true that if you had reviewed these forums beforehand, you may not have made your purchase of this particular vehicle. I am researching other similar vehicles myself before my warranty runs out.
I wonder why Phil Edmonston (lemon Aid for Cars) never said anything about the problems with the Mazda5. I have never been able to find any way to email him - has anyone else?