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Vans & Minivans Mazda Mazda5 Mazda5 Suspension
221 messages, Last post on Nov 23, 2009 at 5:19 PM
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Replying to: trishr1 (Feb 10, 2007 4:33 pm) Front Squeak and Rear Crunch GONE! A New Lease in Life. --------------------------------------------------------------------------------- - I gave a copy of this TSB, http://www.mstore2000.com/PDF_Files/02-007-06-1675.pdf, along with a printout of the related discussion here as well as at Edmunds.com to my dealer's service manager. A week later they called me to say that the parts have arrived. I promptly brought my 5 in at 8:30am, left, came back at 5pm and all my problems GONE. Right away I felt a big difference in the ride especially at the front. So I guess the "front lower control arms" apart from the bushings were redesigned not solely to fix the squeaks but maybe to address the harsher ride (I'm just guessing here). It felt like the front had real "rubber" tires now as against before where I felt like I had wooden tires. The rear crunching noise that I had since I took delivery of the car is gone as well. Of course it's not a real test yet as it hasn't stopped raining since the fix was made. The true test would be on dry weather for the rear as it is the only time when it acts up. Overall, I am extremely happy and loving every minute of my drive. Thanks to all who have contributed. If not for this forum, I would still be suffering. This is from B.c Canada post #134 page9 apparrently all the dealers have a different story ,the parts are still being redesigned or its on back order... Now who is lying and who is telling the truth ? If the fix is in the U.S why are we not getting it here ? The link is at post #7 on page 2 of this very forum , from pages 3 and up ther is alot of interesting reading..
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Replying to: dspider (Feb 10, 2007 9:44 pm) I still plan to go to my dealer - take the 2006 Mazda5 demo for a ride (my salesperson knows about this) - if that car does not sound the same as mine, I will have to assume that the demo has been properly fixed. There is no way they would take potential buyers out in a car sounding like mine or others with the problem. I understand the position the dealership is in - they sell the cars, Mazda warranties the cars against defects. In the USA, it it clear that there was no cost to the owner for these repairs under the TSB; there seems to be "goodwill" gestures in the form of cash/vouchers for some repairs that caused inconvience to owners for a variety of repairs. I am in the process of considering whether I want to waste my time and the dealer's sevice department in accepting their offer to apply the "non-fix" to my vehicle or not. If I don't accept this offer, have I breached anything that might give Mazda Canada any reason to not apply a permanent fix in the future?  Have to think about this. Before you decide to go the legal route (which may cost you alot), check out the CAMVAP web site - http://www.camvap.ca/eng/consumers_guide.htm It is an "either or" option - either you go traditional legal route OR you let CAMVAP take it on for free.* you must follow the process for disputes that is published in your owner's handbook first before going through CAMVAP. Call Mazda Canada Inc. 1-800-263-4680 Also you have a Consumers Association in Ontario as well (looked at their web site last night). Transport Canada - roadsafetywebmail  tc.gc.ca or call 1-800-333-0371 to report a possible "safety" problem or call Transport Canada general number 1-800-333-0510 to see if they can do or recommend anything. Contacting media or investigative shows like Marketplace (which I did) may help if there are enough people complaining. Someone posted on another forum that the North American Operations in the USA oversees customer service for USA and Canada - however, you can't email them or register with them because you don't have a ZIP code, but you can call them.  If anyone else has a suggestion, please post.
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Replying to: trishr1 (Feb 11, 2007 7:54 am) "We bought our Mazda5 from XXXXXXXXXXXXX Mazda on XXXXXXXXXX and at first they replaced the front sway bar bushings at no charge and have now ordered the lower control arms." If I were a dealership and someone had a problem and as a dealer I didn't offer to fix it or couldn't fix it, I would be very embarassed for that customer to take it elsewhere to get it fixed by a competitor
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Replying to: dspider (Feb 10, 2007 10:28 pm) Planning on going in for the "fix" probably next week - with my luck the weather will warm up so I won't be able to tell if it is "fixed" or just hiding out until the cold weather returns. 
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Replying to: trishr1 (Feb 15, 2007 5:10 pm) I will keep you all up to date once i hear from the G.M..
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Replying to: dspider (Feb 16, 2007 4:09 am) It is frustrating to owners, but at least the acknowledged the problem instead of saying it was normal and attempting to passive owners. It is nice here today (afternoon) so the noise has not presented itself. Tonight when it gets cold again, it will be back. Keep us posted please. 
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Replying to: trishr1 (Feb 16, 2007 4:34 pm) Service advisor acknowleged the 'suspension noise when cold' and told me to bring the car in anytime. The TSB shows that my car's VIN is not in the range of 'affected cars'. But still I'm having the noise (rubber grabbing noise). Anybody knows the reason for the TSB? I mean why do they need to replace those parts? Is it for the noise? Or is the TSB also intended to fix another problem such as 'handling', etc? Because if it is only to fix the noise, then they should have only done replacement of rubber bushing and maybe lubrication. Will be nice to hear from mechanics in the forum.
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Replying to: castg1 (Feb 18, 2007 12:32 pm) You can call any of the above to ask the question. I am waiting for my parts and only after they are installed will I know if there is any difference. I do occassionally feel a bit of a "sway" in the rear end that I had not noticed earlier in mid-October through mid-December. You are not alone with this problem. |
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Replying to: castg1 (Feb 18, 2007 12:32 pm)
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Replying to: dspider (Mar 05, 2007 1:45 am) I am in the same boat as I have talked to Mazda Canada - was assured that something would be done through my dealership - emailed my dealer - yes they would be replacing the parts (same as someone else had done here - control arm and stabilizer bar etc.) - called to make an appointment - couldn't needed to discuss with Service Manager - emailed him - yes they would be ordering the parts (note no time frame could be next week, spring or summer)- oh yes it probably won't help much until they get the redesigned tested parts for cold climates - but they are working on it. Now that the cold weather has come back for a couple of days - the crunch, crunch is still there - at least I had a break while the weather was milder. I'm surprised that no one else has complained. Have you taken a 2007 out for a ride? I tried - they don't have any 2007 demos just a 2006 HMMMMMMmmmmmm why would that be? Keep us posted.
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