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221 messages, Last post on Nov 23, 2009 at 5:19 PM
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Replying to: trishr1 (Feb 06, 2007 6:48 pm) |
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Replying to: trishr1 (Feb 06, 2007 7:51 pm) I will need to find the link for the service bulletin, but in the meantime, here is the text from the pdf file: Page 1 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2006 Mazda Motor of America, Inc. Subject: SQUEAKING NOISE FROM SUSPENSION WHEN PASSING OVER A BUMP Bulletin No: 02-007/06 Last Issued: 11/03/2006 Service Bulletin Mazda North American Operations Irvine, CA 92618-2922 2006 MAZDA5 - SQUEAKING NOISE FROM SUSPENSION WHEN PASSING OVER A BUMP APPLICABLE MODEL(S)/VINS 2006 Mazda5 vehicles with VINs lower than JM1 CR**** ** 111238 (produced before November 1, 2005) for stabilizer bushings. 2006 Mazda5 vehicles with VINs lower than JM1 CR**** ** 120197 (produced before January 27, 2006) for lower arm. DESCRIPTION Some vehicles may exhibit a squeaking or unusual noise from the front suspension or rear suspension when passing over a bump at a low speed. This is may be caused by one of the following: - The front or rear bushing of the front lower arm. - The front/rear stabilizer bushing. SQUEAK FRONT BUSHING UNUSUAL NOISE FROM REAR BUSHING LOWER ARM 1589a STABILIZER BUSHING 1675r Bulletin No: 02-007/06 © 2006 Mazda Motor of America, Inc. Last Issued: 11/03/2006 Page 2 of 9 To stop the noise, the following mass production changes have occured. - The shape of the front lower arms along with the attached bushings has been changed. - The stabilizer bar bushing rubber was made harder and the amount of wax that is included in the front/ rear stabilizer bushing has been increased. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify customer concern, specifically the location of the noise and root cause component, then move on to the procedures that apply. 2. Verify each repair when finished. FRONT LOWER CONTROL ARM 1. Replace front lower arm. Refer to appropriate Workshop Manual section 02-13 - FRONT LOWER ARM REMOVAL / INSTALLATION. 2. Perform toe-in inspection and adjustment. Refer to appropriate Workshop Manual section 02-11 - FRONT WHEEL ALIGNMENT. FRONT STABILIZER BUSHINGS 1. Raise the vehicle in the air. WARNING: Before working on the vehicle, make sure the vehicle’s engine and exhaust are cooled down. NOTE: Do one side at a time, otherwise the stabilizer bar could shift out of position and make the repair more difficult. 2. Reach in through the access area just behind and in front of the cross-member and locate the front stabilizer bar bushings. 1675i AREA TO GAIN ACCESS LEFT STABILIZER BUSHING & BRACKET RIGHT STABILIZER BUSHING & BRACKET 1675j Bulletin No: 02-007/06 © 2006 Mazda Motor of America, Inc. Last Issued: 11/03/2006 Page 3 of 9 3. Remove the transverse member to make access easier to the left and right stabilizer bar brackets and bolts. 4. Remove the two bolts for the right front stabilizer bracket. 5. Remove the right front stabilizer bracket. 4 LARGE BOLTS 1 SMALL BOLT 1675q 1675k RIGHT FRONT STABILIZER BRACKET BOLTS 1675l RIGHT FRONT STABILIZER BRACKET Bulletin No: 02-007/06 © 2006 Mazda Motor of America, Inc. Last Issued: 11/03/2006 Page 4 of 9 NOTE: It may be necessary to use a screwdriver to pry the bracket off. 6. Remove the right front stabilizer bushing. NOTE: It may be necessary to lightly push or pull on the side of the stabilizer bar where it meets the stabilizer control link to allow clearance. 1675m 1675n RIGHT FRONT STABILIZER BUSHING 1675o LIGHTLY PUSH AND PULL Bulletin No: 02-007/06 © 2006 Mazda Motor of America, Inc. Last Issued: 11/03/2006 Page 5 of 9 7. Clean the area on the stabilizer bar where the bushing goes. 8. Apply a light coating of locally sourced white lithium-soap based grease to the inner cylindrical surface of the new front bushings. 9. Install the new right front bushing. 10. Install the right front stabilizer bracket. 11. Align and install the bolts for the right front stabilizer bracket. Tightening torque: 40.3-53.9 Nm (29.8-39.7 ft-lbf) NOTE: It may be necessary to lightly push or pull on the side of the stabilizer bar where it meets the stabilizer control links to allow clearance. 12. Repeat steps 4-11 for the left front bushing. 13. Install the transverse member (if removed) and install the bolts. Tightening torque: four larger bolts to 36.3-53.9 Nm (26.8-39.7 ft-lbf) and one smaller bolt to 7.8-10.8 Nm (70-95 in-lbf) 1675p BUSHING AREA WHERE TO GREASE 1675h Bulletin No: 02-007/06 © 2006 Mazda Motor of America, Inc. Last Issued: 11/03/2006 Page 6 of 9 REAR STABILIZER BUSHINGS 1. Raise the vehicle in the air. WARNING: Before working on the vehicle, make sure the vehicle’s engine and exhaust are cooled down. NOTE: Do one side at a time, otherwise the stabilizer bar could shift out of position and make the repair more difficult. 2. Locate the rear stabilizer bar bushings. 3. Remove the two bolts for the left rear stabilizer bracket. REAR STABILIZER BAR BRACKETS AND BUSHINGS 1675a 1675b LEFT REAR STABILIZER BRACKET BOLTS Bulletin No: 02-007/06 © 2006 Mazda Motor of America, Inc. Last Issued: 11/03/2006 Page 7 of 9 3. Remove the left rear stabilizer bracket. NOTE: It may be necessary to use a screwdriver to pry the bracket
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Replying to: vinnyfast (Feb 07, 2007 3:28 pm) For Mississauga, it was discounted in a way by my dealer as it is a North America TSB (which BTW Canada is not included  ). Anyways, you may be the first to win the Survivor: FIND THE FIX prize now that there are three of you in Ontario Canada, (2 Torontonians) I am looking forward to seeing who finishes first. There has to be some humour in this, though I sense that most of us are not finding this funny at all. I have not heard from my service manager  -though I did contact Mazda Canada by email. Might be a good idea for you and the TO people to email them as well. Just checked my emails - OHHH Mazda Canada will be contacting me shortly I am anxious to hear what they have as a fix - maybe I will win 
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Received no call from Mazda Canada as yet , but I called and left a message (they had left already) : Received a fax from my dealership today ; but all it said was (paraphrasing) sorry you're having a problem, there is no corrective action at this time  , but we can do a temporary fix (replace the affected bushings which is the cause of the noise) that won't work, but if that will make you happy come on down; otherwise wait for awhile to see if there is a fix later. PS. it is not a safety problem and is not creating any damage (sic to my car). Well at least I have that in writing for later on down the road. Someone at work told me he had a paper machae (sp?)lemon made and a sign and attached it to the top of his car (another make). 
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Replying to: trishr1 (Feb 08, 2007 4:28 pm)
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Replying to: dspider (Feb 10, 2007 2:50 am) It is the same car whether in US or Canada with the same problem so a rational person would conclude if there is a permanent fix it applies to all cars of the same model. I will have to wait until March to take the regional manager for a ride and with any luck it will still be cold out. Winnipeg has MAJOR potholes and my car only has 2006 kms, but the dealer never suggested it was "the potholes fault" which of course is untrue, and a bit condesending. At my first service check (when all this happended) I couldn't figure out why the seat belt light kept coming on when I had correctly secured my seat belt - thought ohoh electrical system problems - service tech said it was due to improper seat belt connecting by owner!!!!! I've been driving longer than he has been alive. As I figured out (coming from a 1993 van) when I put my heavy briefcase on the passenger seat, it thinks it is a person without their seat belt connected. Duh duh But the response was customer error... Please note that not all dealers are willing to apply the same "fix". I was offered replacement bushings only. Why is this? Cheap for Mazda Canada - a time waster for me and the dealership because I would be back and they admitted in writing that I would not be happy. This is throwing the ball to me to help them help me by going up the ladder which I did - YOU MUST COMPLAIN TO MAZDA CANADA regardless of what they do Please.
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Replying to: trishr1 (Feb 10, 2007 7:55 am) |
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Can hardly wait to hear the outcome. Just got finished replying to someone from Manitoba (finally) who has the same problem. See below what they did for her (not for me though they don't want me coming back time and again) "On ours they replaced the front sway bar bushings but that didn't help so I am going back today so they can hear the crunching sound again. I'm getting a little tired of making these trips for the same problem - especially since they always want to hear it - well, it's making the same noise it was making the last time you heard it! Like others have said - it is way more pronounced when the temp. is cold. Here it has been in the -30's with windchills reaching up to -48 at night so it has been especially bad. Sounds like the car is going to fall apart everytime I go over the slightest bump." Ahhh another with the "sounds like the car is going to fall apart" that's not a minor squeak... Please update me as to what happens and what is done so I can take that back to my dealership. Thanks |
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Dspider wrote a week or ago: "also I have looking everywhere and reading alot about this problem and somewhere along I read a post from a guy in Montreal who said he got his car fixed with what the dealer said were the new redesigned parts" I am searching (though not efficiently) to find the Montreal post so that I can email and find out what the redesigned parts were that were used to fix his/her car. Anyone out there recall when or who that poster is form Montreal??? It is this kind of evidence that is needed to force other dealers to act on the problem. |
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Replying to: trishr1 (Feb 10, 2007 4:33 pm)
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