Mazda5 Suspension

Replying to: trishr1 (Jul 07, 2009 6:05 pm)

Replying to: trishr1 (Jul 07, 2009 6:05 pm)

Replies to this message:
• librarian56 (Jul 13, 2009 10:13 am)
  • trishr1 (Jul 25, 2009 7:54 pm)
    • coolmazda5 (Jul 26, 2009 5:23 pm) and 2 more...

Replying to: drgnldy9 (Jul 13, 2009 9:23 am)

Replies to this message:
• trishr1 (Jul 25, 2009 7:54 pm)
  • coolmazda5 (Jul 26, 2009 5:23 pm)
    • bman9 (Jul 27, 2009 3:36 am) and 1 more...

Replying to: librarian56 (Jul 13, 2009 10:13 am)

Replies to this message:
• coolmazda5 (Jul 26, 2009 5:23 pm)
  • bman9 (Jul 27, 2009 3:36 am)
    • trishr1 (Jul 27, 2009 1:23 pm)

Replying to: trishr1 (Jul 25, 2009 7:54 pm)

Replies to this message:
• bman9 (Jul 27, 2009 3:36 am)
  • trishr1 (Jul 27, 2009 1:23 pm)

Replying to: coolmazda5 (Jul 26, 2009 5:23 pm)

Replies to this message:
• trishr1 (Jul 27, 2009 1:23 pm)

Replying to: bman9 (Jul 27, 2009 3:36 am)

Replying to: yury (Jun 19, 2009 9:38 am)

YES! Mazda continues in '09 to have service bulletins for the same issues from '05-'08. Why? Because it is cheaper for them. Most people do not want to invest the time and energy into pursuing getting what they paid a premium price for in the first place because of the run around and half truths they are met with when they try to honestly resolve their car issues. Why did Mazda go from a 4 year/50K mile to a 3/36K bumper to bumper warranty? Was it because no one was using the 4th year and the other 14K miles for warranty issues? I dont' think so. Was it because they sacrificed quality manufacturing for short term gain? Maybe. Mazda used to have a great reputation for being the car manufacturer that offered affordable luxury extras as standard in quality cars that were a fun driving experience. I would like to see them rebuild that reputation with honor, integrity and high quality standards. Why do manufacturers and dealerships continue to operate from a "lack consciousness?"
 
The web of dealership/manufacturer excuses and put-offs, even with their most sincere tones are very frustrating to deal with over and over and over again. Not many people have the time available to continue to take their car to the dealership over and over again to hear these putt-offs, half-truths and best excuses. However, empower yourself. Post car issues on these forums, post them on the Mazda forums, contact the Attorney General's office and Better Business Bureau in your State and simply let them know of your frustrations - even if you don't have a long history of problems. Understand you will be met with form letter responses and directions to an even longer arbitration process but your letter will be on file and when enough letters are on file, people take notice. Visit the following sites:http://www.free-lemon-law-guide.com/magnuson-moss-warranty-act.php
and http://www.lemonlaw.com. read all of the information all over the sites.
 
On the first site, read about the complaint process and learn why manufacturers and dealerships respond with, "we can't duplicate the noise or problem" or "we test drove your car and everything was fine" and many of the other lines we hear. Read about why you can go beyond manufacturer's that insist on arbitration and why it may be more profitable for you to do so - the second site, lemon law.com is offered by a group of lawyers in a small grouping of States and if they take on your case, you don't pay a dime. According to the first site, manufacturers are well aware of many recurrent problems from year to year and do nothing about it. In the long run, if someone chooses to obtain a lawyer and file a case, it is cheaper for them to settle the case before it goes to court. It is even cheaper for them to wait it out knowing that most people grow tired of 800# customer disservice help, being transferred from one service person to the next only to be lost in the miscommunication of the many "helpful" people and repeated visits to dealerships. They know that most people will not choose to find a lawyer and will usually give up and either keep their car and shoulder the burden of problems or sell their "lemon" and buy a new vehicle.
 
Is this not what put the auto industry in the precarious position it is now finding itself? People spoke loud and clear with the cars for clunkers - Oops!, I mean clunkers for cars program (mistake intended). Was the message not obvious from the public to the manufacturers? Sell cars at reasonable prices and the public will buy them. The next loud message needs to be about selling quality cars to begin with so that these frustrating, time consuming and expensive car problems can give way to higher quality maintenance. I know I would spend more money on preventive maintenance to keep my car running in tip top shape if I didn't have to be concerned with being nickled and dimed ($50's and $100's) by manufacturer defect problems that ultimately cost me in many ways.
 
Yes, please keep posting car issues. It is so helpful to many of us that use these forums to empower ourselves. I am finding issues with my '09 sport manual - car pulls to the right (even after many attempts by the dealership to correct), there are strange noises from the right front passenger's side engine area that have been diagnosed as: water from a/c condenser splashing on exhaust, condenser switch, condenser thermomister, water not draining properly from condenser. Nothing has been done to correct the problem as each time, with each new diagnosis I am told everything is normal and fine. I only hear the noise while the condenser is engaged and the car is moving (best heard between 15-40mph. The noise is not heard in idle. If it were a switch or thermomister, should it not happen all of the time while in idle or at high speeds? I also experienced a high vibration at highway speeds in my '09 sport manual. The left rear side and passenger's seat shook violently. Even though I was told it was "normal" vibration, the dealership did replace two tires. There still is an abnormal vibration at highway speeds although the vibration is less than before the tires were replaced. Even though the dealership insists everthing is within manufacturers specifications and everything is fine, no one will guarantee the alignment and vibration issues will not cause excessive and abnormal tire wear such as has been huge problems with the 2006 models that ended up in Canada and the UK.
 
   After one alignment done by the dealership (to correct the pulling to the right problem), when I started my car, the car violently rocked side to side and I heard a high pitch whine like a weed whacker noise or a forced air noise. The side to side rocking was during ignition and the high pitched noise lasted for about a minute or two. The car did this two more times that same day (only drove it a total of about 20 miles that day). Dealership told me I must have tried to start the car while it was already running - 3 times?!

Replies to this message:
• vicenac (Sep 07, 2009 10:51 am)