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Vans & Minivans Mazda Mazda5 Mazda5 Suspension
220 messages, Last post on Oct 22, 2009 at 8:41 AM
You are in the Mazda Mazda5 Forum. Your Host is Karens
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Replying to: mnorahs (Apr 18, 2008 6:46 pm) I also enjoy my vehicle and after many months of searching and comparing, I decided to purchase this one. Since Mazda had a fairly good rating and made decent vehicles it seemed like a good option. I can deal with problems arising, what I can't deal with is arrogant service desk people and service managers who tend to "blame the customer" for issues with the cars; or use the standard phrase "couldn't duplicate the problem" which seems to be similar to their first reaction to place the fault on the owner. This is particularly difficult to take when I have the TSB in my hand that says this is a known problem. Apparently it is only known to those owners who have to do their own searching to solve a problem, not to those who should know about them - that's why the car manufacturers post them.  Anyways, no Canada does not have Lemon Laws - it has been proposed in the past but it was struck down by one of our larger provinces - perhaps on that had a large number of car dealerships/manufacturers, or there was too much lobbying from them against it? The proposal was recently raised again this time because of faulty or damaged vehicles that were being imported into Canada, and unscrupulous dealers who were not informing unsuspecting car buyers that the cars were damaged or covering up the fact that they were defective. So it may become a law but probably not in my lifetime. I too had a recurring problem (due to an installation of a Mazda item by the service centre) and had reported it 4 times. On my fifth time I called Mazda and gave them an ultimatum - fix it or remove it and refund my money. Their response was we would fix it if the service centre told us what was wrong - take it in again. Good grief why am I doing all the leg work and inconveniencing myself. Why can't they find the problem, report it to Mazda if they authorization, and just fix it. It gets to be all too much. |
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Replying to: legend88ls (Apr 13, 2008 11:15 am)
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Replying to: athenasius (Apr 30, 2008 5:39 pm) |
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| I just got my 5 back from the shop...and the result in the quest of quieting the rear suspension was a fruitful one...finally someone got it right. The problem was bad read bushing on the stabilzer bar and a bad left rear shock. Now I have to wait for the cold weather to test it...but I think that it does feel better now and at least it does not sound like a squeeky old mattress. | |
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Replying to: mnorahs (Apr 18, 2008 6:46 pm) Anyway, back to Mazda5,at 2.5K there was engine light on, so I had to waste my time to take it for check-up. Some sensor went bad, they replaced it. Then winter came and at freezing temps all these cracking noises came from rear suspension. After a few miles these noises would go away, but problem remained for all these cold days. Now, at 9.5K, I noticed really bad noise at the rear left. Went back to dealership, technician told me that it was very common problem. The rear left shock was replaced. This shock has oil, so I think it freezes during cold temps, and that's where the noise is coming from. I'll see what will happend next winter. I bet cracking noise will be there!! Do you want a bet?? This must be a bad design issue. So it doesn' t matter how many times this part will be replaced, the problem will remain! I'm just as frustrated and disappointed as any of you experiencing all these problems! How a brand new car can have so many issues in the first place, especially after a few years of production! I think the best way to have Mazda to issue a recall for all Mazda5 to replace faulty shocks is for each one of us placing these comments here on Edmunds, is to file a complaint at NHTSA website (it will take a few minutes to file, it is very simple). According to this organization, they don't wait for a number of complaints to pile up, they look into the problem right away, and if there is safety related issue (and it actually is!!!!) they will force car manufacturer to issue a recall and to replace the faulty part! Lastly, I'll wait another year, and if there will be one more problem with this Mazda5, I'll get rid of it and will never buy any other Mazda again!!! Stick with Honda!!!
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Replying to: kukareka1 (Jun 08, 2008 4:54 pm) |
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I bought my car 2 months ago. Because of moving didn't notice the rear suspension noise that came with driving over speed bumps etc. Now I very clearly notice that. TOok it to the dealer 2 days ago - he said the problem was rear stablizer bushing was dry and they replaced it. how could a brand new car go bad so quickly. I just drove today (car belongs to my wife), and see that the noise is still there. Nothing was rectified. Now after checking the forum, i see it is a big issue with mazda. I live in canada. Can somebody post any solutions or how to take this up? drb
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Replying to: drb05 (Jun 09, 2008 2:54 pm) The problem has been present for sometime now (years) and Mazda has (hopefully) worked out the kinks, and crunches, and the following Technical Service Bulletin (which is available to most all service centers including independent ones: TSB 02-005/07 One can only assume that your dealer's service center greased the bushings. If you take a look at the service record, it should tell you what was done. Most people who had this servicing applied to their vehicle only had the problem solved for a day or two. I would suggest speaking to the service manager about the problem. If you can't get a satisfactory resolve then perhaps going to another dealership service center will help. Otherwise, contact Mazda Canada - I prefer the email route as it seems to generate a fairly reliable turnaround and call back (plus it is documented). For most people, the full servicing as described in the TSB using the most current replacement bushings has resolved the problem. I am 6 months into a crunch-free period and judging by the quietness of the forum, others are doing okay as well. As my independent service centre technician said to me after months of trying to get the dealer to fix the problem "why are you doing all the work to find out what the problem is?" This is a known problem with a solution. Let us know how you make out. It is odd that your vehicle is making noise in above -10 degree weather, but others have had a similar problem.
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Replying to: trishr1 (Jun 09, 2008 4:36 pm) Noise is quite evident. It is like some sort of rod going through a hollow cylinder without any lubricant. After reading this forum's postings yesterday I contacted the service manager - he said he will replace the shocks in the rear. Will that fix the problem? I could not find the suspension issue's TSB http://www-odi.nhtsa.dot.gov/tsbs/tsbsearch.cfm Could you please help? I can ask service manager to see that TSB. Note: this is my first Mazda and don't want to get disappointed.  drb |
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