Last post on Nov 01, 2012 at 9:26 PM
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Mazda MAZDA5, Van
#150 of 359 Re: Ugly Suspension Noise When Cold [mazdatired]
Apr 18, 2008 (7:46 pm)
I too have had suspension problems with my 2006 Mazda5 Touring model. I purchased the vehicle in August 2006 and it has been at the dealer for service at least 7 times for the same problem. I live in Georgia in the United States and would hardly call this area of the south cold. I recently sent Mazda North American consumer relations located in Irvine, California a final repair attempt request as recommended in the Georgia Lemon Law. They called me back within 7 days and are flying out a Mazda technician/engineer all the way from California to Georgia to supposedly fix the problem (again). They have already replaced bushings, sway bars, struts, etc., not sure what this guy hopes to do that they have not already done. The dealership has been great and I really believe that they have done everything that they know how to do; but I am just tired of dealing with this problem - it is for all extensive purposes still what I consider a "new"car! These problems started within 3000 miles! My service appointment with the engineer is this coming Wednesday and we will see what happens. The rep that contacted me from Mazda assures me that they will do everything possible to fix the problem, including possible repurchase or replacement. I notice that alot of posters are from Canada - does Canada have Lemon Laws there? If you are not sure, I would recommend finding out and seeing what your options under any laws are. I found my initial information on line, but also found it in my owner's manual. I am happy with the quick response of Mazda so far, but it won't do much good if they can't fix the problem. At this point, I am just ready to be rid of the vehicle - I want them to just buy the thing back so I can go by a Honda - never should have strayed from Honda in the first place. I will NEVER buy another Mazda again, even if they make good on repurchasing or replacing the vehicle.
#151 of 359 Re: Ugly Suspension Noise When Cold [mnorahs]
Apr 18, 2008 (8:22 pm)
I wish all dealerships/service centers were as attentive to concerns of consumers as the one you are dealing with has been.
I also enjoy my vehicle and after many months of searching and comparing, I decided to purchase this one. Since Mazda had a fairly good rating and made decent vehicles it seemed like a good option.
I can deal with problems arising, what I can't deal with is arrogant service desk people and service managers who tend to "blame the customer" for issues with the cars; or use the standard phrase "couldn't duplicate the problem" which seems to be similar to their first reaction to place the fault on the owner. This is particularly difficult to take when I have the TSB in my hand that says this is a known problem. Apparently it is only known to those owners who have to do their own searching to solve a problem, not to those who should know about them - that's why the car manufacturers post them.
Anyways, no Canada does not have Lemon Laws - it has been proposed in the past but it was struck down by one of our larger provinces - perhaps on that had a large number of car dealerships/manufacturers, or there was too much lobbying from them against it? The proposal was recently raised again this time because of faulty or damaged vehicles that were being imported into Canada, and unscrupulous dealers who were not informing unsuspecting car buyers that the cars were damaged or covering up the fact that they were defective. So it may become a law but probably not in my lifetime.
I too had a recurring problem (due to an installation of a Mazda item by the service centre) and had reported it 4 times. On my fifth time I called Mazda and gave them an ultimatum - fix it or remove it and refund my money. Their response was we would fix it if the service centre told us what was wrong - take it in again. Good grief why am I doing all the leg work and inconveniencing myself. Why can't they find the problem, report it to Mazda if they authorization, and just fix it.
It gets to be all too much.
#152 of 359 Re: Alignment After TSB 02-005/07 Completed [legend88ls]
Apr 30, 2008 (6:39 pm)
I am a bit confused regarding your warranty. I have one of the first ones made and yes I know the crunch sound well. In Canada the warranty was reset after the whole fire thing to December for everyone in Canada plus the money they gave us as a good will gesture. so my warranty does not run out until dec of this year even though I bought it in may-jun 05. Maybe it is different in the States.
#153 of 359 Re: Alignment After TSB 02-005/07 Completed [athenasius]
May 02, 2008 (11:27 am)
Warranty for US 2006 models got reset to December 2005 as well. 2006 models get 4 years warranty. 2007 and beyond get 3 years.
#154 of 359 Fixing the Noise
May 13, 2008 (9:47 pm)
I just got my 5 back from the shop...and the result in the quest of quieting the rear suspension was a fruitful one...finally someone got it right. The problem was bad read bushing on the stabilzer bar and a bad left rear shock. Now I have to wait for the cold weather to test it...but I think that it does feel better now and at least it does not sound like a squeeky old mattress.
#156 of 359 Re: Ugly Suspension Noise When Cold [mnorahs]
Jun 08, 2008 (5:54 pm)
I agree with you regarding Honda cars. I've had 3 Hondas (brand new) before buying 2007 Mazda5 Touring. None of my Hondas ever ever had any problems (I stil own one with 80K). If Honda would have any similar car to Mazda5 (I know they do have them in Japan, japs are just too conservative with American market), I'd readily pay a couple grands more for Honda instead.
Anyway, back to Mazda5,at 2.5K there was engine light on, so I had to waste my time to take it for check-up. Some sensor went bad, they replaced it. Then winter came and at freezing temps all these cracking noises came from rear suspension. After a few miles these noises would go away, but problem remained for all these cold days. Now, at 9.5K, I noticed really bad noise at the rear left. Went back to dealership, technician told me that it was very common problem. The rear left shock was replaced. This shock has oil, so I think it freezes during cold temps, and that's where the noise is coming from. I'll see what will happend next winter. I bet cracking noise will be there!! Do you want a bet?? This must be a bad design issue. So it doesn' t matter how many times this part will be replaced, the problem will remain!
I'm just as frustrated and disappointed as any of you experiencing all these problems! How a brand new car can have so many issues in the first place, especially after a few years of production!
I think the best way to have Mazda to issue a recall for all Mazda5 to replace faulty shocks is for each one of us placing these comments here on Edmunds, is to file a complaint at NHTSA website (it will take a few minutes to file, it is very simple). According to this organization, they don't wait for a number of complaints to pile up, they look into the problem right away, and if there is safety related issue (and it actually is!!!!) they will force car manufacturer to issue a recall and to replace the faulty part!
Lastly, I'll wait another year, and if there will be one more problem with this Mazda5, I'll get rid of it and will never buy any other Mazda again!!! Stick with Honda!!!
#157 of 359 Re: Ugly Suspension Noise When Cold [kukareka1]
Jun 08, 2008 (6:25 pm)
Don't blame you, yet my last car was a Honda, which I traded in for a 2nd Mazda5. Honda is OK but I've been happier with the Mazdas so far (not that they are perfect, but my Honda experience was not very positive)...
#158 of 359 joining the list ...
Jun 09, 2008 (3:54 pm)
I bought my car 2 months ago. Because of moving didn't notice the rear suspension noise that came with driving over speed bumps etc. Now I very clearly notice that.
TOok it to the dealer 2 days ago - he said the problem was rear stablizer bushing was dry and they replaced it. how could a brand new car go bad so quickly.
I just drove today (car belongs to my wife), and see that the noise is still there. Nothing was rectified.
Now after checking the forum, i see it is a big issue with mazda. I live in canada.
Can somebody post any solutions or how to take this up?
#159 of 359 Re: joining the list ... [drb05]
Jun 09, 2008 (5:36 pm)
Can you tell us what year this vehicle is - 2007 or 2008?
The problem has been present for sometime now (years) and Mazda has (hopefully) worked out the kinks, and crunches, and the following Technical Service Bulletin (which is available to most all service centers including independent ones:
One can only assume that your dealer's service center greased the bushings. If you take a look at the service record, it should tell you what was done. Most people who had this servicing applied to their vehicle only had the problem solved for a day or two.
I would suggest speaking to the service manager about the problem. If you can't get a satisfactory resolve then perhaps going to another dealership service center will help. Otherwise, contact Mazda Canada - I prefer the email route as it seems to generate a fairly reliable turnaround and call back (plus it is documented).
For most people, the full servicing as described in the TSB using the most current replacement bushings has resolved the problem. I am 6 months into a crunch-free period and judging by the quietness of the forum, others are doing okay as well.
As my independent service centre technician said to me after months of trying to get the dealer to fix the problem "why are you doing all the work to find out what the problem is?" This is a known problem with a solution.
Let us know how you make out. It is odd that your vehicle is making noise in above -10 degree weather, but others have had a similar problem.