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Vans & Minivans Mazda Mazda5 Mazda5 Suspension
220 messages, Last post on Oct 22, 2009 at 8:41 AM
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Replying to: riproy (Apr 11, 2008 6:05 am) So far I have been crunch-free since December 17th 2007. Another owner is also crunch-free so far. The parts numbers should be (CC29-34-156C (front) and C243-28-156D (rear). Best of luck, let us know how it works out in the fall.
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Replying to: trishr1 (Apr 12, 2008 3:26 pm) Now the TSB does not specifically mention alignment of rear but does about the front end. There are bushings on the rear that were replaced as result of this TSB as well. Is an alignment a MUST when replacing rear bushings? On the invoice there is no mention of front or rear end alignment, only parts replaced. The reason I mention all of this is because this is my 2nd set of tires and the rears both times had inside tire wear. When I brought the car to the dealer 1/08 they made no mention of wear upon their 'full circle inspection'. I brought to them again 2/08 and they said I have uneven inside tire wear on the rears and need an alignment which would be out of pocket expense. Through course of time while vehicle was under warranty I complained about unusual loud rear end noise when driving and bumps. My assessment is they did not perform alignment and are negligent from their work performed as a result of incorrect assessment on 1/08. My 5 has since gone off warranty. Please add you comments as I am gathering as much input as possible before sending CRRR letter to Mazda NA. |
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Replying to: legend88ls (Apr 13, 2008 11:15 am) Back in Jan 08 I took my car to the dealer and finally convince them to perform the TSB released/revised 12/07 in regard to my numerous complaints about the crunching suspension issues many here have complained about. Did the cruching start recently and therefore they elected to apply the TSB that was issued for the front end? and not apply the previously issued TSB which covered both front and rear? Was your VIN not within range for the first TSB? Now the TSB does not specifically mention alignment of rear but does about the front end. There are bushings on the rear that were replaced as result of this TSB as well. Is an alignment a MUST when replacing rear bushings? The second TSB was a fix for the front end because the previous correction for the front did not work; therefore they reworked the bushings for the front. For my own car after the first TSB fix, the rear end was what went first. After calling the dealership, they told me they could fix the front (which wasn't a problem - YET), so I called Mazda Canada. When I took it in, they fixed both front and rear. The front started shortly after I had called. On the invoice there is no mention of front or rear end alignment, only parts replaced. After speaking to independent mechanics (two of them), they both indicated that it would be normal procedure to do an alignment. There was no alignment done on the first fix, but soon after that fix my car started pulling to the left. Alignment was done under warranty even though the dealership said it wasn't needed. I did obtain a before and after print out which shows it was changed (remember they said it didn't need it so why change it). The reason I mention all of this is because this is my 2nd set of tires and the rears both times had inside tire wear. When I brought the car to the dealer 1/08 they made no mention of wear upon their 'full circle inspection'. I brought to them again 2/08 and they said I have uneven inside tire wear on the rears and need an alignment which would be out of pocket expense. Unbelievable. There is lots of discussion on excessive tire wear on the original tires (as well as poor traction in wet road conditions). Most people just dump the tires after the first year. This ends up being an out of pocket expense but it could be a safety issue. There are a few more Mazda forums so if you can't find the discussion on this one through a search, try the others. Some even post the TSBs. Through course of time while vehicle was under warranty I complained about unusual loud rear end noise when driving and bumps. My assessment is they did not perform alignment and are negligent from their work performed as a result of incorrect assessment on 1/08. My 5 has since gone off warranty. I would print off some of the comments from other forums and take those to them. I should share with you that I was advised by the salesperson to dump the tires after the first year. You might check MyCarStats as well, you can sign up can get notices automatically sent to you.
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Replying to: trishr1 (Apr 13, 2008 7:34 pm) "Did the cruching start recently and therefore they elected to apply the TSB that was issued for the front end? and not apply the previously issued TSB which covered both front and rear? Was your VIN not within range for the first TSB?" The crunching started the first year of purchase, (4/2006). They refused to address the TSB in winter 06 when I noticed the crunch sounds. Basically they could not replicate the sound so it was dismissed. The VIN was not in range, barely, but this was not an issue with repair. One thing I did notice about the TSB repair they performed is the workable hours exceed the time range on the document. They did not present me with before and after alignment specs, so I assume it was not done. Since they submit the work invoice to NA, this may constitute fraud? Well, I am so fed up with the dealers in this area I basically refuse to bring the car to them unless NA enforces directives to them at their cost. I will prepare letters to NA at this point. After the TSB repair the idiot at the desk 'assumed' I was going to perform their 50k service plus flush the brake fluid system, power steering resevoir and cooling system as well as change the air filter, all at a cost of over $900! I said to him I do not need those things and can do some of that work myself if necessary, and mentioned the costs were prohibitive especially at the $95/hr labor rate. When he broke down the charges, $50 for the air filter boiled me (I bought it from Mazda  12 bucks and took me 5 min). Once I refused he said I was 'insulting' them because I entrust my car for warranty work and not regular maintenance! Incredible! This is only one of many issues.... I have a 1994 626 and never had as many issues as I have with the 5. This will be the last Mazda I ever buy. Tks
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Replying to: legend88ls (Apr 14, 2008 7:10 am) Once I am presented with the service report for review (and before they separate the copies) I freely make comments on the service record. I don't think they appreciate it but it doesn't matter to me. Since the last service visit, I won't sign anything until I check out the vehicle to ensure that they did what they are billing for, and I get what I want. Mmmm, sounds like some service centres have been trained by someone to get the response that you did. Perhaps you should escalate things - go to the Service Manager, then General Manager, then the area representative. It is an an eye-opener what you have been through and I would be ticked. I've heard of dissatisifed customers parking their vehicle near the dealership and put signs on it to warn other potential customers. I know one person who crafted a lemon and bolted that to his car with signs. It got their attention. |
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Replying to: mazdatired (Feb 26, 2008 7:48 pm) 
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Replying to: mnorahs (Apr 18, 2008 6:46 pm) I also enjoy my vehicle and after many months of searching and comparing, I decided to purchase this one. Since Mazda had a fairly good rating and made decent vehicles it seemed like a good option. I can deal with problems arising, what I can't deal with is arrogant service desk people and service managers who tend to "blame the customer" for issues with the cars; or use the standard phrase "couldn't duplicate the problem" which seems to be similar to their first reaction to place the fault on the owner. This is particularly difficult to take when I have the TSB in my hand that says this is a known problem. Apparently it is only known to those owners who have to do their own searching to solve a problem, not to those who should know about them - that's why the car manufacturers post them.  Anyways, no Canada does not have Lemon Laws - it has been proposed in the past but it was struck down by one of our larger provinces - perhaps on that had a large number of car dealerships/manufacturers, or there was too much lobbying from them against it? The proposal was recently raised again this time because of faulty or damaged vehicles that were being imported into Canada, and unscrupulous dealers who were not informing unsuspecting car buyers that the cars were damaged or covering up the fact that they were defective. So it may become a law but probably not in my lifetime. I too had a recurring problem (due to an installation of a Mazda item by the service centre) and had reported it 4 times. On my fifth time I called Mazda and gave them an ultimatum - fix it or remove it and refund my money. Their response was we would fix it if the service centre told us what was wrong - take it in again. Good grief why am I doing all the leg work and inconveniencing myself. Why can't they find the problem, report it to Mazda if they authorization, and just fix it. It gets to be all too much. |
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Replying to: legend88ls (Apr 13, 2008 11:15 am)
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Replying to: athenasius (Apr 30, 2008 5:39 pm) |
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| I just got my 5 back from the shop...and the result in the quest of quieting the rear suspension was a fruitful one...finally someone got it right. The problem was bad read bushing on the stabilzer bar and a bad left rear shock. Now I have to wait for the cold weather to test it...but I think that it does feel better now and at least it does not sound like a squeeky old mattress. | |
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