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Vans & Minivans Mazda Mazda5 Mazda5 Doors & Locks
136 messages, Last post on Aug 18, 2009 at 4:16 PM
You are in the Mazda Mazda5 Forum. Your Host is Karens
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Replying to: flyonthewall (Jan 18, 2006 12:41 pm) Anyway, my 2 cents worth. I just find that complaining on this forum may not be as powerful as talking to Mazda directly...
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Replying to: coolmazda5 (Jan 17, 2006 9:54 pm) nothing good comes from a lie...and your suggestion to have everyone call up and lie about a problem will not help resolve a real problem. It's very important that the manufacturer becomes aware of a real problems and to determine what vehicles are involved. This way they can come up with the proper fix... Your plan is to send mazda on a wild goose chase. This could cause delays with any possible fix.
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Replying to: audia8q (Jan 19, 2006 8:38 am) Lie? No, no, no! That's not the way I do things, sorry it got misinterpreted. Here we go again: What I meant to say is call Mazda and either you tell them that it happened to you (if it did) OR that you are aware of the situation and would like to know if they have identified the problem. As any other professional call center they keep track of calls, other vital statistics. Based on those call center Managers have daily and weekly reports which then are discussed and prioritized. If the report says: "300 people called concerned about the M5 sliding doors (whether it has happened or not)" then it becomes an important issue and is prioritized. If the report says: "4 people have problems with the sliding doors"... then good luck! Remember what happened to the recall?? When I called the Mazda Rep told that they had just come out of a meeting discussing this important issue as the M5 number of calls was taking most of their time. Guess what was the hottest issue to escalate to manufacturing? Anyway, possibly I'm expecting that Mazda has state-of-the-art call centers, possibly I'm just plain wrong... I work on a completely different area but the same principle applies. |
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Replying to: coolmazda5 (Jan 17, 2006 9:54 pm) nothing good comes from a lie...and your suggestion to have everyone call up and lie about a problem will not help resolve a real problem. It's very important that the manufacturer becomes aware of a real problems and to determine what vehicles are involved. This way they can come up with the proper fix... Your plan is to send mazda on a wild goose chase. This could cause delays with any possible fix. |
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Replying to: coolmazda5 (Jan 19, 2006 7:08 am) Thanks for the follow up post. I now understand your point and hadn't considered it that way before. I wonder if email to Mazda would be more efficient but just as effective? |
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Replying to: audia8q (Jan 19, 2006 8:38 am) My wife has a M5 and she had experienced door latch problem three times already. On January 16, my wife had problem with M5 door again. My wife called Mazda road service then Mazda service took her car to dealer service center to get new upgrade door latch on her car(Folks, I called Mazda North America tech line and found that they know this problem already and have special upgrade kit for those people who called them directly). Today,I got a call from Mazda service center manager and he said my M5 is ready to pick up. I going to pick it up tomorrow and I hope I do not see anymore sliding door problem on my M5. from PA. |
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Replying to: haha (Jan 20, 2006 7:10 pm) I'm sure this would help the dealers who have not been informed of the sliding door problem and may help those of us who have experienced it get quicker resolution. Thanks! Thor from OH
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Replying to: thorwm (Jan 20, 2006 7:23 pm) I picked up my M5 today and here is what is on my invoice. Problem cause: 9K Replace left and right sliding door latches 7474WRM94 1.4 hours 1 C235-72-380D Controller(R) Remote 1 C235-72-380D Controller(L) Remote Well, freezing rain is comming to PA next week,wish me luck!
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Replying to: haha (Jan 21, 2006 9:30 am) |
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Replying to: haha (Jan 21, 2006 9:30 am) |
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