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Mazda5: Recalls

83 messages,  Last post on Nov 28, 2008 at 6:41 PM

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What is this discussion about? Mazda MAZDA5, Van

Messages Page 8 of 9

#67 of 83 Full Letter by smaria

Sep 21, 2005 (11:20 am)

Replying to: mandate2serve (Sep 21, 2005 10:46 am)
As requested, here's the full text of my email from Mazda:
 
September 16, 2005
 
Dear STEVEN,
 
When you took delivery of your 2006 MAZDA5, we made a commitment to you to stand behind the quality and safety of your new vehicle. It has recently come to our attention that the exhaust system of your vehicle could have a safety-related problem that may cause a fire.
 
Although no one has been injured to date, your safety is our highest priority. We ask you to immediately contact your local Mazda service department so they can make the necessary repairs. We have also asked your selling dealer to contact you directly.
 
Based on parts availability, it could take as long as one month to repair your MAZDA5. We recognize how inconvenient this is, so we have instructed our Mazda dealers and their service managers to arrange a rental or loaner vehicle for you when you arrive at the dealership. There will be no cost to you.
 
If for any reason you do not want to drive your MAZDA5 to the dealership, you may contact Mazda's 24-hour roadside assistance service at 800-866-1998 and have the vehicle picked up and delivered to the dealership. Again, the dealership will
arrange a rental or loaner vehicle.
 
We sent you this letter before the official recall notification, which you'll
receive soon, because we wanted you to have the opportunity to begin the repair
process on your MAZDA5 as soon as possible.
 
The MAZDA5 is the most talked-about new vehicle in our lineup and one that has
generated some of the best word-of-mouth sales we've ever seen. Please accept our apologies for any inconvenience we've caused and for interrupting the enjoyment and driving pleasure of your new MAZDA5.
 
Should you have additional questions, please don't hesitate to call our Customer
Assistance Center at 1-800-222-5500.
 
Sincerely,
 
Robert T. Davis
Senior Vice President
Quality, Research and Development

#68 of 83 Re: Full Letter [smaria] by mandate2serve

Sep 21, 2005 (2:22 pm)

Replying to: smaria (Jan 19, 2006 7:52 pm)
Thanks Steve for the letter!!!!
 
I just got back from my dealer (they have sold 7 so far) and I am very pleased with how I was treated. They put me in a new MPV (I do like it) that had 12 miles on it. They assured me the car will be in a locked fenced lot with security camera's, etc. I was apprehensive about leaving the license plate on for that long unless the car would be secure.
My impression is the dealership either: 1) Knows as much or less than we do or,
2) I would not want to play poker with these guys!!!!!!
In the back of my mind, I can't help but wonder if once they get them off the road if they won't be doing some sort of buyback - but I do have an imagination for the worst case senerio!!!!!
Here is hoping that we will all be the center of attention driving our new 5's again soon!
Best,
Shari

#69 of 83 Re: Full Letter [mandate2serve] by bypasskid

Sep 21, 2005 (2:51 pm)

Replying to: mandate2serve (Sep 21, 2005 2:22 pm)
Shari,
 
I really don't think we have to worry about buybacks, as it was mentioned previously the recall is due to a minor (not mechanical) flaw, that will simply take some time to get fixed. I wouldn't know what to drive otherwise if that happened.

#70 of 83 Re: Full Letter [bypasskid] by mandate2serve

Sep 21, 2005 (3:54 pm)

Replying to: bypasskid (Sep 21, 2005 2:51 pm)
Bypasskid,
I obviously don't think it is likely either, or I would be talking about what now. Notice my words were speculative........ wonder, imagination, worst case senerio..........
 
However, isn't the exhaust system sometimes mechanical?? Is there information that states it is not mechanical? Mechanical vs cosmetic vs___________ (what) am I missing?
 
BTW - just went to the mailbox and I got the exact letter Steve posted in the snail mail!
I am really glad to know I am dealing with a company that is proactive!
 
Thanks,
Shari

#71 of 83 Re: Full Letter [bypasskid] by isda65

Sep 21, 2005 (4:19 pm)

Replying to: bypasskid (Sep 21, 2005 2:51 pm)
I wouldn't call this a "minor flaw". This is a dangerous flaw that could lead to fire. Not mechanical but still a major problem. Otherwise, Mazda wouldn't have reacted this way.

#72 of 83 Re: Full Letter [mandate2serve] by driverinva

Sep 22, 2005 (8:10 am)

Replying to: mandate2serve (Sep 21, 2005 2:22 pm)
I had received the e-mail letter last Saturday, the 17th, the day after the dealer called me. I didn't sign up online, but I believe I gave the dealer my e-mail address when buying the car (as I gave him my home address and phone number), so I think my dealer must have passed it on to Mazda USA. I also received a hard copy version of the letter in the mail yesterday, so you may get one, too, even if you haven't received the e-mail version or a phone call from your dealer.
 
I must say I'm very happy that I bought from my particular dealer. I live in the No. VA/DC area and shopped at three Mazda dealerships and the dealer where I bought the car never pressured me, let me test drive the car a few times, where I wanted to take it, and gave me a really good feeling. They matched the price of one of the other dealers (who had a blue one on the lot) for the Mazda5 Touring model and then went to PA to get a red one for me.
 
Now, that the recall has taken place, they've been great. They called me last Friday and gave me as much info as they knew on it. (Which according to this board, it seems like they knew as much as Mazda was releasing.) Then when I took my 5 in on Saturday, they had a clean, brand new MPV with 25 miles on it ready and waiting for us. It didn't take more than 10 minutes to move our things into the MPV and take off. I wish that everyone out there had a dealer as professional and accommodating as this one.
 
As for wanting to return the Mazda5 if I could... NEVER! I love this car already. It's so fun to drive. I especially love the tight turning radius. It's so easy to park and here in NoVA, the parking slots are very narrow (as compared to FL and CA anyway). I don't like not having the car, but I'd rather they fix the issue now, and it hasn't been inconvenient having the MPV... just a little less fun!

#73 of 83 hkeough by audia8q

Sep 20, 2005 (9:28 am)

their efforts are
being hampered by greedy dealerships who would prefer
to pocket the money rather than use it for customer
satisfaction.
 
What does that mean??
 
Perhaps your local dealer isnt helping and I'm sorry about that....but let's try to keep things factual....Your speculating and at this point we don't need speculation.

#74 of 83 Rental from Enterprise by buckeye39

Sep 20, 2005 (10:09 am)

I turned our 5 in yesterday afternoon (and left the fire extinguisher in the back!). I was directed to an Enterprise next door to the dealer. I had to pick between a Kia and Chevy Cobalt, as these were the only two cars available at the time (very small shop). I was in a hurry and picked the Cobalt. It was very small, dirty, and smelled like a urinal cake! I guess there are worse smells, but I didn't want to be the one to take the Cobalt home to my wife and tell her "this will be your car for the next 30 days." I stopped at another Enterprise on the way home and was able to trade the Cobalt for a 2005 Toyota Camry. The Camry's bigger, cleaner, and smells a little better (there is a strange, yet unidentifiable odor in this car too).
 
I hope Mazda identifies the problem, comes up with a solution, and repairs our 5 soon!

#75 of 83 buckeye by audia8q

Sep 20, 2005 (10:16 am)

I hope Mazda identifies the problem, comes up with a solution, and repairs our 5 soon!
 
The good news is Mazda knows the exact problem...It's testing the fix and manufacturing the parts that will take a bit. Mazda dealers want the issue fixed as fast as you do...We still have to pay the expenses related to carrying the unsold MZ5 inventory.

#76 of 83 Georgia Lemon Laws by hkeogh

Sep 20, 2005 (11:49 am)

http://www.yourlemonlawrights.com/state_laws/georgia.htm
 
Essentially, the dealership has 30 days to repair your vehicle
and if not the dealership must provide you with a vehicle or
equal or greater value or a refund (the option is the consumers
unless it is a lease, in which case it is the dealership's).
 
I have a strong suspician that this one will exceed 30 days
folks.
 
As for greedy salesmen from the prior posting, I am not posting
all the details primarily beceause I am negotiating a satisfactory
response from Mazda USA.

Messages Page 8 of 9

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