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Vans & Minivans Mazda Mazda5 Mazda5: Recalls
83 messages, Last post on Nov 28, 2008 at 5:41 PM
You are in the Mazda Mazda5 Forum. Your Host is Karens
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Replying to: smaria (Sep 20, 2005 9:35 am) Thank you soooooo much for this information. I am not getting email from Mazda - would you mind telling me how to get set up for that? Thanks
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Replying to: mandate2serve (Sep 20, 2005 9:38 am) Go to www.mazdausa.com, click on "owners", and click on "click to register". It'll ask you for things like your contact info and your car's VIN number. Then you should get any future notices from Mazda about your car. Steve
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Replying to: smaria (Sep 20, 2005 10:02 am) Thank you for the information. I registered and still no email letter. The owners page has a tab for recalls - but it says there are none at this time. Would it be too much trouble for someone who got the letter to post it or tell me what post # if it has already been posted. Thanks to everyone for all the help and information - this is the only place I have been given information and it is greatly appreciated. I sure hope they can fix our 5's soon. I have raised the kids and graduated from the mini-van stage of life and my 5 made me feel 20 years younger!!!!!!! It will be hard to let it go today. Plus, it has turned a bunch of heads!!!!! Thanks, Shari
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Replying to: mandate2serve (Sep 21, 2005 9:46 am) September 16, 2005 Dear STEVEN, When you took delivery of your 2006 MAZDA5, we made a commitment to you to stand behind the quality and safety of your new vehicle. It has recently come to our attention that the exhaust system of your vehicle could have a safety-related problem that may cause a fire. Although no one has been injured to date, your safety is our highest priority. We ask you to immediately contact your local Mazda service department so they can make the necessary repairs. We have also asked your selling dealer to contact you directly. Based on parts availability, it could take as long as one month to repair your MAZDA5. We recognize how inconvenient this is, so we have instructed our Mazda dealers and their service managers to arrange a rental or loaner vehicle for you when you arrive at the dealership. There will be no cost to you. If for any reason you do not want to drive your MAZDA5 to the dealership, you may contact Mazda's 24-hour roadside assistance service at 800-866-1998 and have the vehicle picked up and delivered to the dealership. Again, the dealership will arrange a rental or loaner vehicle. We sent you this letter before the official recall notification, which you'll receive soon, because we wanted you to have the opportunity to begin the repair process on your MAZDA5 as soon as possible. The MAZDA5 is the most talked-about new vehicle in our lineup and one that has generated some of the best word-of-mouth sales we've ever seen. Please accept our apologies for any inconvenience we've caused and for interrupting the enjoyment and driving pleasure of your new MAZDA5. Should you have additional questions, please don't hesitate to call our Customer Assistance Center at 1-800-222-5500. Sincerely, Robert T. Davis Senior Vice President Quality, Research and Development |
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Replying to: smaria (Jan 19, 2006 6:52 pm) I just got back from my dealer (they have sold 7 so far) and I am very pleased with how I was treated. They put me in a new MPV (I do like it) that had 12 miles on it. They assured me the car will be in a locked fenced lot with security camera's, etc. I was apprehensive about leaving the license plate on for that long unless the car would be secure. My impression is the dealership either: 1) Knows as much or less than we do or, 2) I would not want to play poker with these guys!!!!!! In the back of my mind, I can't help but wonder if once they get them off the road if they won't be doing some sort of buyback - but I do have an imagination for the worst case senerio!!!!! Here is hoping that we will all be the center of attention driving our new 5's again soon! Best, Shari |
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Replying to: mandate2serve (Sep 21, 2005 1:22 pm) I really don't think we have to worry about buybacks, as it was mentioned previously the recall is due to a minor (not mechanical) flaw, that will simply take some time to get fixed. I wouldn't know what to drive otherwise if that happened.
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Replying to: bypasskid (Sep 21, 2005 1:51 pm) I obviously don't think it is likely either, or I would be talking about what now. Notice my words were speculative........ wonder, imagination, worst case senerio.......... However, isn't the exhaust system sometimes mechanical?? Is there information that states it is not mechanical? Mechanical vs cosmetic vs___________ (what) am I missing? BTW - just went to the mailbox and I got the exact letter Steve posted in the snail mail! I am really glad to know I am dealing with a company that is proactive! Thanks, Shari |
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Replying to: bypasskid (Sep 21, 2005 1:51 pm) |
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Replying to: mandate2serve (Sep 21, 2005 1:22 pm) I must say I'm very happy that I bought from my particular dealer. I live in the No. VA/DC area and shopped at three Mazda dealerships and the dealer where I bought the car never pressured me, let me test drive the car a few times, where I wanted to take it, and gave me a really good feeling. They matched the price of one of the other dealers (who had a blue one on the lot) for the Mazda5 Touring model and then went to PA to get a red one for me. Now, that the recall has taken place, they've been great. They called me last Friday and gave me as much info as they knew on it. (Which according to this board, it seems like they knew as much as Mazda was releasing.) Then when I took my 5 in on Saturday, they had a clean, brand new MPV with 25 miles on it ready and waiting for us. It didn't take more than 10 minutes to move our things into the MPV and take off. I wish that everyone out there had a dealer as professional and accommodating as this one. As for wanting to return the Mazda5 if I could... NEVER! I love this car already. It's so fun to drive. I especially love the tight turning radius. It's so easy to park and here in NoVA, the parking slots are very narrow (as compared to FL and CA anyway). I don't like not having the car, but I'd rather they fix the issue now, and it hasn't been inconvenient having the MPV... just a little less fun! |
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their efforts are being hampered by greedy dealerships who would prefer to pocket the money rather than use it for customer satisfaction. What does that mean?? Perhaps your local dealer isnt helping and I'm sorry about that....but let's try to keep things factual....Your speculating and at this point we don't need speculation. |
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