Last post on Nov 28, 2008 at 5:41 PM
You are in the Mazda Mazda5
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Mazda MAZDA5, Van
#54 of 83 Re: Recall [kevk]
Sep 20, 2005 (5:57 am)
That's great service from your dealer. I learned about my recall from these boards over the weekend.
Most of the posters here received proactive calls from their dealers about the recall.
However, I had to call my service manager on Monday morning to talk about the recall and ask for a loaner for my Mazda5. I requested a MPV because I needed the space.
When I arrived at the dealer, they were not a bit apologetic and treated my loaner car transaction as a matter-of-fact incident. When I picked up my car from the service bay, a service technician pointed to a Mazda 6 sedan and said 'this is all I got'. I said that can't be right because I arranged for a MPV. The service technician then picked up a key from the key box, walked me over to a MPV and just walked away, not even explaining why he offered me a 6 in the first place.
The 2004 MPV LX had 10k miles on it, less than 1/4 tank of gas, and was filthy inside and and out. It also smelled of smoke. yech. It was a long day so I just drove away from the dealership.
Today, I called the service manager and asked if he had new MPVs for me to switch and mentioned the $1500 incentive from Mazda. He got defensive and said 'Where did you hear that from!?". I explained to him that I heard it from the message boards and he said 'it's a choice they have and they do not plan to exercise that choice'. Well, I respect that but I just wish that they could make this experience a more pleasant one.
I'm just going to take it to a carwash and clean it inside and outside and not ever take my car to the dealer/service station again. It's tough to get some love here in NYC Metro area.
PS - I asked the service guy if they notified any other Mazda 5 owners, and the guy said 'No - not yet'. yikes!
#55 of 83 Re: Recall [doody]
Sep 20, 2005 (7:49 am)
The MPV I got also smells of smoke- it's just rude to smoke in a loaner, especially a minivan. I have a helpful hints book that says that you can put little bowls of vinegar in a room to get rid of smoke smell- we are going to leave a little cup of vinegar over night in the car and see if it helps. At least it is nice out and I can just leave the windows down all the time, though we miss being able to put down the windows in the back seat- such a great feature of the 5.
We are also in NYC metro, wonder if it is the same dealer.
#57 of 83 Re: Recall [kevk]
Sep 20, 2005 (12:23 pm)
I purchased the car on 8/30/05 and had nothing but fun with it. A service manager called yesterday to inform me of the recall and urged me to bring in the car asap. He gave me all the basic info about the exhaust problem and the possibility of the car catching on fire. The car is to be at the dealer for 30 days. They had a brand new 05 MPV all set to go w/ just 10 mls. I'm not a huge fan of mini vans, but hey, if they can correct the problem w/ the Mazda5, that's what matters the most. I love the Mazda5 and am grateful to have found a dealer that is so far been pleasant to work with.
#58 of 83 Greedy salesmen hampering Mazda Efforts
Sep 20, 2005 (7:51 am)
Well I do not know about you guys but the management
at a local dealership just north of the Atlanta area do not
seem to keen to following the procedures of the $1500 of
incentives and the consumer is loosing out big time.
There is a saying that once the car is off the lot, the value
of the car is 20% less. With the fact that there is a recall
on these depreciation just went through the roof. Case in
point is the Nissan Quest which sold at $23,000 new and
used with 3,000 miles sold for $16,500.
Mazda is somewhat being proactive, but their efforts are
being hampered by greedy dealerships who would prefer
to pocket the money rather than use it for customer
satisfaction. At the same time they are trying to keep the
issue quiet on a national level.
I do not know about others here but my dealership did not
contact me at all even a day after the recall. Driving family
in the vehicle that has the potential to overheat and catch
on fire seems like good reason to contact the customer
If there was a way to get an equivalent or better vehicle for
the same price and take my check back, I would. Unfortunately,
there are no other vehicles in this category. Mazda should be
contacting us as to
1) When the car will be repaired
1) Giving an option of a upgrade car replacement due to the
indefinite time the car will be undergoing repairs.
#59 of 83 Re: Greedy salesmen hampering Mazda Efforts
Sep 20, 2005 (8:53 am)
Regarding car dealers in general, please do not feel the need to make them sound better than they are. I have bought many a car over the years and I have never, EVER! met a dealer who was not lying though his teeth, and saying that whatever incentives I found online are not applicable, etc... My recent experience bying Mazda5 only proves the point, I only got it because we loved it, the dealer was absolutely horrible and unhelpful (they did better with the recall though). I was not offerered an MPV btw (not that I would take it).
I still do not quite understand the car industry need for a middleman. Perhaps that's why mercury's new mariner hybrid can only be orderered online, way to go!
Incidently, not that I want to, many most states have a lemon law policy, stating that if a problem on a brand new car is not fixed within 30 days you are entitled to a full refund/replacement. I love my 5 and would not exchange it, but nonetheless...
#60 of 83 Might explain fumes on road trip & question
Sep 20, 2005 (7:56 am)
I have had my 5 about a month. I took a load of hurricane relief to a family in S.C. from Ohio and I noticed a "fume" smell and finally told myself that it was just a new car burn off smell. I guess not. My dealer called yesterday afternoon and they still have not found a rental car for me. They keep saying they will call me back. They claim not to know what the problem is - only that there is something that might start a fire.
Given that I smelled fumes, should I ask them to tow it in - I live about 40 miles or more from the dealer?
#61 of 83 Re: Might explain fumes on road trip & question [mandate2serve]
Sep 20, 2005 (9:06 am)
I'm guessing you will get a call today. If you don't though, I wonder what would happen if you call Mazda USA and tell them this story. They may be better equipped to serve you than your dealer. Just a thought. Did the family relocate to South Carolina because of Katrina? Good luck and thanks for providing the hurricane relief.
#62 of 83 Re: Might explain fumes on road trip & question [bwaters]
Sep 20, 2005 (9:33 am)
Bert - thank you for the Mazda USA suggestion, I will call if they don't call me soon. I am afraid to drive my 5, given the fumes I smelled on the trip and only knowing the limited info that I found here.
The family I helped had fled to SC prior to Katrina (thank goodness) and found themselves stuck with nothing. Four kids, need I say more! Anyway, after I delivered it was so wonderful, I just told my Nav System - "Go Home" and it took me straight home. I will so miss my Nav system during repairs.
Anyone think I should push for a tow since I did smell the fumes???
#63 of 83 Re: Might explain fumes on road trip & question [mandate2serve]
Sep 20, 2005 (9:35 am)
Anyone think I should push for a tow since I did smell the fumes???
It's up to you, but you shouldn't have to "push" for a tow. MazdaUSA has already offered to tow your Mazda5 in if that's what you want. Here's a quote from an email I received from MazdaUSA:
If for any reason you do not want to drive your MAZDA5 to the dealership, you may contact Mazda's 24-hour roadside assistance service at 800-866-1998 and have the vehicle picked up and delivered to the dealership. Again, the dealership will arrange a rental or loaner vehicle.