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Hyundai Entourage: Should I Buy One?

77 messages,  Last post on Jun 22, 2012 at 12:43 PM

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What is this discussion about? Hyundai Entourage, Van

Messages Page 9 of 9

#72 of 77 2007 Hyundai Entourage Piece of Crap by King_John

Aug 22, 2010 (9:00 am)

Aloha all,
 
Still trying to work through the RED TAPE with Tony Hyundai, Waipio Hawaii. I have got to tell you, this car will not leave me. The most recent issue.....again with the Power Sliding Doors......enough said because you already know where I am going with this. Since my last post, I have replaced the battery, tires, brakes; "fuel line/wiring re-routed due to a buzzing sound coming from under the van", multiple other things....
 
Fast forward to March 2010. I finally cleaned out my bank account and paid the car off to the tune of 13,000.00 just so that I may get rid of it. My wife was really becoming annoyed with paying a monthly bill for a car that she refused to drive and or trust. As soon as I recieved the title, I put the car on Craigslist for 12,000.00 OBO and the offers started to come in around 10 or 11 thousand. I was so happy to get the vehicle gone that I accepted a offer of 9,500.00. Obviously the van was not to happy about leaving so when I met with the guy to see the van (by the way it was heavily detailed in and out), I showed him all of the features and he was very happy until.......we popped the hood!
 
There appeared to be a oil leak that concerned him. Rightfully so I guess because vehicles with less than 40k miles on them should not have oil leaks. So I took the car back to the dealership and they stated that the oil leak was coming from the timing belt cover and since that was under warranty that they would take care of it. "Sure, no problem"....so I thought. I get my car back a week later and before I drive off, I pop the hood...WTF! The same oil leak is still there! I showed it to the service manager and she stated that this is the residual oil that was on the vehicle when I brought it in and if I wanted the engine cleaned that it would be $137.00. Are you serious????? I went home and did it myself in the drive way for $8.00. Looked better than the day I purchased it.
 
I declined the "suggestion", but before I closed the hood, decided to check the rest of my fluids. The Coolant bottle was completely empty so I checked the radiator, it was completely full. I asked why my fluids were not "topped off" per there "100 Point Check Up" before releasing a car and was told (by the same service manager) that the coolant bottle will remain empty until you drive the vehicle......WTF! WTF! She felt like a complete idiot when I opened every hood of every car on the show room floor to show her that all of these vehicles (not driven or started) had full bottles, so why doesn't mine. She quickly took my car back into the service area and filled the coolant bottle.....past the "Full" mark. I made her go back again and drain it back to "Cold" level and made wash my car.
 
Fast forward again to this July, the guy backed out of the deal probably because of the internet so I had to find another buyer. This time the max offer was $8,7.00...I didn't care just need to get this thing out of my life.....well, met the guy and started to show him all of the bells and whistles.....wouldn't you know, the driver side PSD would not open, not with the key the outside or inside door handles. Want to talk about embarrassed and pissed off at the same time. Needless to say, the guy backed out on the deal.
 
Back to the dealership again. A few weeks later I get a call that they had replaced "something" again on the door, but I also needed to have my CV boot replaced. I said sure because it was still under warranty. I was told that the part needs to be ordered so it may take a few days. No problem.....I get another call a week later and I am told that the tie rod end on the same side needs to be replaced.....WTF! WTF! WTF!, "you just realized this after you put the car back together????? Okay, fine, replace that part too. A few weeks later I go to pick my car up, just to be on the safe side, I popped the hood.......WTF! WTF! WTF! Oil all over the engine again. Now I am REALLY PISSED. I want to see the SERVICE MANAGER RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!! Explain to me how I have oil all over the engine (AGAIN), when all you did was change a door sensor and CV boot?
 
The response was where do you get your oil changed. I replied what difference does it make as you told me that this oil came from the timing belt cover which you replaced a while back. She stated that the timing belt cover and gasket were replaced but are not on that side of the vehicle. Thats when I completely lost it......I do not want to hear that sh*t!, you told me that the oil leave was taken care of back in March when you did all of this change of gaskets and what not, now you are stating that the leak is from the seals not being correctly installed when my oil was changed!!!!!!!!!!!!!!!
 
Long story short, I made them change my oil, detail my car, rotate the tires AND take me to work and pick me up as I did not have time to wait. That was totally the last straw. Have filed complaints/updated with the BBB as well as Hyundai of America Corp. Unlike some on this forum that want the vehicle purchased for what they paid for it, All I want is Kelly Blue Book value as the vehicle only has 46k miles on it with new tires and brakes. I mean, I used the car so fair wear and tear value but I just want this nightmare to end. I do not want another car from Hyundai or anyone else, just the Blue Book.
 
Will advise when this nightmare is over either by Hyundai Buying it back or selling for scrap.
 
Aloha'z

#73 of 77 Re: 2007 Hyundai Entourage Piece of Crap [King_John] by chris262

Feb 07, 2011 (7:15 pm)

Replying to: King_John (Aug 22, 2010 9:00 am)
Where to start… I don’t normally write to forums, however I feel obligated to warn people of this vehicle. LEMON LEMON LEMON
 
I first owned a 2004 Sonata… amazing car, loved it, no problems whatsoever. So when we had our second child, I decided to invest (bad choice of words) in something larger. Test drove all the typical minivans, Dodge, Toyota, Honda but my bias of Hyundai led me to chose the Entourage. What a mistake.
 
Here’s a list of problems since I’ve owned it:
 
1. Had to replace the DVD player within a couple weeks of purchase
2. Had to fix broken arm rest
3. Had to replace rotors twice and entire breaks once, not related to driving but defects
4. The key ignition had to be replaced, had to get towed for this one. Happened at a movie threatre, we had a baby sitter at home, had to get a rental for 4 days until it was fixed… they didn’t cover the rental.
5. There has been ongoing battery / wiring (unknown) issues. It is currently in the garage for a 3rd battery replacement. Approx every year the battery dies completely and won’t hold a charge anymore. Last years fix was a computer s/w upgrade… yeah right. Today they are saying it is a module recall for the side doors that they think is the problem… yeah right… and whatever happened to informing customers of recalls. I have a 2nd small car, 97 Toyota Tercel with 200,000 KM that I trust more than this vehicle.
6. I also have an ongoing headlight issue. When I break or when the gears shift, there is a noticeable dimming (1 or 2 sec) of the headlights. I think it is related to problem number 5.
7. Yes the powered side doors are great when or if they work. Someone told me when I first bought the van, having everything powered is just more to go wrong… how true. I live in Canada, any amount of snow or frost; the side doors are impossible to open.
 
This vehicle was to be our long-term family car. I wish this info was available before I bought. Avoid this vehicle or suffer the consequences.
 
LEMON LEMON LEMON
 

#74 of 77 Entourage nightmare stories by mohatu

Jul 20, 2011 (1:04 pm)

So scary to live this life...
 
Have we been extremely lucky? We own our 2007 Limited (all the bells and whistles) for almost 4 years, it has just over 56000 miles on the odo. The problems we had:
- The noise when the steering wheel is turned. The steering rack was replaced under warranty, problem gone.
- Two repairs for the passenger side sliding door, under warranty/recall.
- One gasket replacement to fix the very minor oil leak, under warranty.
Nothing else, and nothing that would leave us stranded. We drive it almost daily, drove it from Chicago to Florida for vacation 5 times. The car still looks great (just some inevitable minor dings and scratches outside, pristine clean inside). No signs of rust anywhere on the body. We do regular maintenance at the mechanic we know, and we have the dealer to inspect the van every 6 months.
We love this thing, it serves us well enough and we intend to keep it for as long as there are no MAJOR costly problems with it. Based on our experience so far, we hope for at least 5 more years.

#75 of 77 a happy Entourage owner by 1carowner

Nov 24, 2011 (11:06 am)

I have 70,000 miles on my 2007 Entourage. Replaced tires at 60,000 and original brakes very recently. i guess I'm lucky. the car has been fine and I average 19 MPG. I attribute that to not going over 45MPH during the 1st 1,000 miles.

#76 of 77 Good Luck Hyundai Owner's by King_John

Nov 24, 2011 (5:43 pm)

Glad to hear that the Entourage is working out for you. Other than the Chrysler Pacifica that I owned, my Entourage was the worst car I have ever owned. Good luck and God Bless. I will never purchase from Hyundai again, strictly Honda and Toyota for me and my family. Aloha'z

#77 of 77 Re: 2007 Hyundai Entourage Piece of Crap [chris262] by soccerdad15

Jun 22, 2012 (12:43 pm)

Replying to: chris262 (Feb 07, 2011 7:15 pm)
I feel your pain. Our situations are identical. I have a 2003 Sonata and it is has not given me an ounce of trouble since I took it off of the lot. We knew this van was on the way and even went into a GMC lease to bide our time until the 2007 entoruage arrived in Canada. What a let down. This van has caused us more trouble than its worth. There is a rattling noise under the passenger side. We have had toruble with the sliding doors closing and opening again. One armsrest broke and now the best, the side mirrors are coming off. I have purchased extended warranty. I asked if the mirror incident was under warranty and they said it was not. They said the manufaturer feels that normal wear and tear runs up at 100,000km and I have 104,000km. My wife and I are really frustrated. We have a huge decision to make as to weather the storm or get out now. Any advice

Messages Page 9 of 9

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