Last post on Jun 25, 2013 at 1:54 AM
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Honda Insight, Electrical, Hybrid Cars, Hatchback
#21 of 125 Battery warranty post-replacement
Feb 10, 2009 (6:20 pm)
Just a heads up for everyone: I just had my 2004 Insight battery & control module replaced under warranty. I'm the original owner and have 51,000 miles on the car. The IMA light came on and the dealer recommended the replacement, gave me a free loaner while it was being done, etc. - I was treated well...
That's the good news. The bad news is that the new battery and control module are only warrantied for 3 years/36,000 miles! I asked the service manager why this is and all he could offer was that usually replacement parts are only warranted for 1 year/12,000 miles, so I was getting a good deal (my impression of his remarks). I would've at least expected them to honor the remaining warranty on my original battery - 4 more years (I bought the car in May, 2003) or 99,000 miles. Btw, he said it would've cost $4,700 if I'd had to pay for the battery/module replacement.
I plan to write Honda Motors to complain. Anyone had a similar experience?
#22 of 125 Re: Battery warranty post-replacement [joacchim]
Feb 11, 2009 (12:56 pm)
3 years from now or 10 years/150,000 miles from when the car was made. You're covered until April 2013. Don't let them tell you otherwise.
#23 of 125 Re: Battery warranty post-replacement [Ogre_GEV]
Feb 11, 2009 (2:52 pm)
Thanks, but can you clarify: "3 years from now or 10 years/150,000 miles from when the car was made. You're covered until April 2013"? They gave me 3 years - I'd rather have the 10 years from when it was made. April 2013 sounds good but 3 years from now is sooner... Sorry to be so dense, but which is it?
#24 of 125 Re: Battery warranty post-replacement [joacchim]
Feb 11, 2009 (5:10 pm)
It means that while the part they put in is covered for three years, the battery is still covered under the original 10 year warranty, no matter how many times they replace the battery - or when. There are many people who have had multiple battery replacements - all covered, no matter what the gap was between replacements. The dealer is lieing to you or is stupid.
#25 of 125 Re: Battery warranty post-replacement [Ogre_GEV]
Feb 21, 2009 (7:03 pm)
Thanks - You're right, I wrote to Honda America and they called to explain just as you did, still have the original 10 years on the battery and 3 years on the control module - which is a bonus since the original warranty on this was 8 years/80,000 miles, so how I'll get 9 years on the module (6 so far plus added 3). thanks again.
#26 of 125 Re: Battery warranty post-replacement [joacchim]
Feb 22, 2009 (5:20 am)
Well don't worry about the MCM and BCM modules. They are solid state, rarely fail, and can be gotten from a junkyard for less than $100 if you look hard enough.
The battery is what you need the warranty for. It WILL wear out. How soon could be three years or 10+ (nobody knows how long) depending on your driving habits and driving style. Your 2nd pack is likely to last as long as your first one did (6? years).
When it eventually starts to fail, you'll be out of warranty, so you should look for a rebuilder who can rebuild the battery for far less money than replacing it.
Mar 12, 2009 (11:53 am)
I have a 2002 Insight 5-speed manual transmission model and this past week for the first time my IMA indicator light came on, followed by my engine light. I didn't know what it meant and panicked that the car would blow leaving me stranded 8 miles from home without my cell phone in hand!! LOL - overactive imagination.
Anyway, as I've been poking on the internet to find out the reasons for this, I've learned more about the IMA battery failure than I cared to know. I lost my job last August and no way can I afford two or three grand for a new battery pack. I'm not aware of any warranty like you all have been talking about -- as far as I know the only warranty on my car was the 6-year or 60,000-miler which expired in February 2008. (I currently have somewhere between 66k and 72k miles total, don't recall the exact number on the odometer.)
Can someone give me the proper linguistic conjuration to use when visiting the dealer to ensure that I, too, get treated well with a loaner and a replacement for free? I don't do the human interface thing very well and no matter how I try I seem to give off the "go ahead and frack me over" signal. (Or else it's just old-school gender bias against girls? hehehe) Well I can't afford to be fracked over right now, being unemployed and tight on money, so if someone could PLEASE clue me in to the right "magick words" to say to get them to listen to me and give me the same royal carpet treatment so many of you have enjoyed, it would be lovely. Thanks.
#28 of 125 Re: Concerned ... [02insightowner]
Mar 12, 2009 (2:49 pm)
In the USA, your battery is covered by a 10 year 150,000 mile warranty unless it is a salvage title, in which case it is 8/80,000. The magic words are "Call American Honda".