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Ford Edge Predicted and Actual Reliability

39 messages,  Last post on May 23, 2009 at 2:07 PM

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What is this discussion about? Ford Edge, Auto Repair, SUV


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#3 of 39
Re: Reliability [ANT14] by frizz2112
Oct 20, 2006 (10:42 am)
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Replying to: ANT14 (Oct 20, 2006 10:12 am)

ANT, I make similar points to anti- domestic car people all the time. While you're totally right about Ford's quality gains of late, the fact that Ford's overall reputation among the average car buyer is still lower than its imported competition speaks of how damaging the mistakes of the 80's and 90's and before really are. Toyota built a reputation for quality over several decades, which is why they can stumble and people give them a pass. It would take at least 10 solid years of declining quality at Toyota for people to start coming around to the fact that maybe their reputation isn't what it's cracked up to be. Likewise, Ford is going to have to perform as well as or better than the Toyotas and Hondas for at least that long (and probably longer) for people to realize that they are building cars of world class quality.
 
The 500, Mustang, and Fusion (and hopefully Edge) prove that Ford can be more than competitive in quality, but then you sit in a Crown Vic and see the cheap plastic trim that is a half inch out of line with the next piece, and you realize that it's going to take a while for Ford to outrun the bad old days, and they aren't going to be given any slack along the way.
#4 of 39
Re: Reliability [frizz2112] by akirby
Oct 20, 2006 (11:49 am)
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Replying to: frizz2112 (Oct 20, 2006 10:42 am)

And don't forget that Ford's overall quality rating includes full size trucks which are usually only average in reliability (even for the imports) while Honda doesn't even have a full size of body on frame truck. I really think they should separate cars and trucks for that reason.
#5 of 39
Re: Reliability [frizz2112] by baggs32
Oct 20, 2006 (12:28 pm)
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Replying to: frizz2112 (Oct 20, 2006 10:42 am)

but then you sit in a Crown Vic and see the cheap plastic trim that is a half inch out of line with the next piece, and you realize that it's going to take a while for Ford to outrun the bad old days, and they aren't going to be given any slack along the way.

 
That's a bad example. If you're sitting in a Crown Vic you're buying a Crown Vic because there is no competitor to that thing. If you're comparing a newer Ford model, like the Fusion or Edge, to an import you're going to have to look hard to find the differences. Sure, personal preference in design, look, and feel will ultimately make your decision for you but Ford needs to get you in the showroom first before that can happen. That is the hard part IMO. The products will speak for themselves.
#6 of 39
Re: Reliability [baggs32] by frizz2112
Oct 21, 2006 (1:22 pm)
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Replying to: baggs32 (Oct 20, 2006 12:28 pm)

The point is, the quality issues aren't decades in the past, and for some people they need to be before changing their minds. If there are still cars on Ford's lots like the Crown Vic and Ranger with yesterday's technology and craftsmanship, then that's an indicator that they have more work to do. Also, it's not just about a lack of competition; I drove a Ford Freestar back to back with a Toyota Sienna and I was embarassed for Ford. The Ford wasn't even in the same league. Needless to say, I bought the Sienna.
 
I'm a Ford fan and know a lot of other Ford fans, and many of them aren't giving Ford another chance on their next car because they got burned on their curernt one. All the great press in the world isn't going to make someone take that kind of a chance. I realize annecdotal examples don't speak to the big picture, but my best friend has an '03 Expedition, and it's an amazing piece of junk. The day he drove it home he noticed that the plastic moulding behind one of his rear tires was melting. The exhaust pipe was mounted incorrectly and it was discharging exhaust straignt into the back of the moulding. He also had a plastic trim piece at the base of the windshield that was flapping in the wind. The metal piece that holds the trim was welded a good 2 inches out of position. To make a long story short, the last few years haven't been any better. The thing rattles and squeaks over every single bump as if it's 20 years old. I showed him the good press the 07 Expedition was getting, and he seemed reasonably interested, but his wife said "Are you insane? These things are total junk; I'd never buy another one." You can't blame people for feeling this way even if Ford has gotten rid of the problems they are complaining about. Ford is going to have to earn people like that over the long haul. The 500 and Fusion are great starts, but Ford is going to have to repeat that kind of quality with their next 20 launches in order for people to start coming around. Here's to hoping they do; I have my eye on that Edge.
#7 of 39
Re: Reliability [frizz2112] by baggs32
Oct 21, 2006 (7:21 pm)
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Replying to: frizz2112 (Oct 21, 2006 1:22 pm)

I hear what you're saying but the average Joe, i.e. the majority of vehicle shoppers, isn't goint to notice that Ranger or Crown Vic. They are there for what they need and that's it. Sure the Ranger and Crown Vic need updated badly, or put to rest, but they are both gold mines for Ford and people still want them just the way they are.
 
Average Joe is going to go in there for his Fusion, Freestyle, Five Hundred, Mustang, Edge, Explorer, Escape, or F Series (all of which have had superbe launches recently save for the Edge) and be pleasantly surprised. That's if Ford can get them in the door first.
 
Your friend is a good example. He's been burned but the vehicle has changed dramatically and he needs to go look at it. The new Expedition isn't the same as the old one in any way shape or form.
#8 of 39
Re: Reliability [baggs32] by garandman
Oct 22, 2006 (3:53 am)
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Replying to: baggs32 (Oct 21, 2006 7:21 pm)

the Edge has one big advantage to counter Ford's past poor management. The competing vehicles range from inoffensive to butt ugly. You've got to be very, very, very loyal to the imports and Ford has to badly mess up the product launch again to choose a Nissan Murano or Subaru Tribeca over an Edge.
#9 of 39
Re: Reliability [baggs32] by frizz2112
Oct 23, 2006 (4:51 pm)
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Replying to: baggs32 (Oct 21, 2006 7:21 pm)

Well, that's where we differ. My friend doesn't "need" to go look at the new Expedition; Ford didn't earn his repeat business. They will be darned lucky if he sets foot on a Ford lot any time soon. I do agree that their challenge is getting people to consider Ford at all, because once on the lot they will see some competitive offerings. I think a lot of this goes way beyond marketing and advertising; it's simply about building great cars for an extended period of time. Everything else takes care of itself if the product is strong.
#10 of 39
Bugs in Ford's new 3.5L V6 by coldcranker
Oct 31, 2006 (8:09 pm)
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Does anyone think the new Ford 3.5L V6 (Edge/MKX/CX9) won't have bugs the first year or two?
#11 of 39
Re: Bugs in Ford's new 3.5L V6 [coldcranker] by akirby
Oct 31, 2006 (8:29 pm)
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Replying to: coldcranker (Oct 31, 2006 8:09 pm)

It's certainly possible, but I don't think it's likely given that
a) there's no radical new technology
b) they took an extra 2 years getting this engine right
c) Ford's quality record of late on new things is stellar
#12 of 39
Ford is a Low Quality Brand So Expect the Edge to be Low Quality, THATS IT. by rafael2
Nov 03, 2006 (2:02 pm)
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Come on, since when Ford build quality vehicle? People love Ford because at one time in history Ford put North American on the map of the world as a vehicle maker and a good family story line. Both GM and Chrysler have done more for the car industry than Ford. The Minivan and the muscles car is one example. Japanese cars always been like the wall of Troy, impenetrable. Ford has always been a disappointment time and again, and again and again and again and again, get it? So, Ford now has a new play in the play book with the Edge and the New President and all the PR but the goal is the SAME, SELL YOU GARBAGE and make a ton of money doing so. Im a 2 time Ford vehicle owner. You know the old saying "Had me once, had me twice, NOT A 3rd TIME "Ford Looser"".
 
Prove when Ford had a car that was a well built as the Japanese, a Honda or a Toyota. Tell me if Ford is so good why they are taking the Volvos and Mazda parts to build they cars like some type of Freakenstain monster that in the end are mediocre at best. And DJ Powers AGREE. Pick ups.... yea good looking... but look at the INNOVATION that HONDA and NISSAN and TOYOTA are putting forward... Ford is taking even the TOYOTA slogan.. "MOVING FORWARD" when they speak. It use to be "Build Tough" now "Bold Moves" and thats just in the 2000s. Ford change they slogan so many times its makes me think on how deeply confuse Ford really is and why try to trick us again with their TV ads guerillas. NOW they want to go and steal candy from Latin America too. But there "if is not a Toyota, is not a car" thats what the slogan is in many Latin America countries.
 
About those people that work for Ford, sorry, You work too dam hard to get the reputation you got. Honda and Toyota also build cars in America so dont go begins for a job to Honda or Toyota or Nissan, they are doing very well.
 
Also, if you want a good (not great) build vehicle from Ford buy a Lincoln or a Mazda. A lot of people got the point but now they know that they loose there too.
 
  Last time I drove a Ford I got booed by Americans I got the finger. I got so irritated once I stop a guy and ask him why he was giving me the finger... he said it was nothing personal he was just expressing how much he hates the car because it was....well a "FORD".
 
Not the reaction I get on my HONDA Odyssey!
 
My neighbor got the Explorer in 7/2006, pressured by her best friend (not us) now is obvious that she more than him, is embarassed about it. Feel sorry for them too.

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