Last post on Aug 03, 2012 at 5:02 PM
You are in the Chrysler Town & Country/Dodge Grand Caravan
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Chrysler Town and Country, Dodge Caravan, Exterior, Van
#89 of 411 Re: Email chrysler [ezjim]
Sep 17, 2007 (5:23 pm)
I got online tonight searching for help as I have had my 2005 Town and Country Touring in for this lock matter 6 times!!! We would take out the fuse and clean it off and put it back in and it would work for a couple of days, then it got to where that didn't work. We then replaced the fuse. This worked for about 1-2 weeks. Then, taking the fuse out would not work at all. So, we finally took it to the dealership. They said it was the BCM, but this was very unusual. So, they replaced it. It worked for about a day. They wanted to see it again (trip #3 as the BCM part always has to be ordered). We switch all 3 carseats over to my husband's car (VERY tight fit!!) and take it back in. They said it was the BCM again. We said they need to find what is causing the BCM to blow and fix it. They need to order it again! Another week goes by (it has now been a few months) and the part is in, so we switch car seats yet another time and take the van in. They replace it and it fails them as soon as they test it. They said they talked with Engineering and THEY said a new BCM is needed (not a rebuilt-we were never told we were getting rebuilts!!). AGAIN we said they need to find the cause for the BCM's to be blowing. Engineering was supposedly overnighting the new part. 8 days later I called them and they found the part there (magically!). So, we brought it in for the 6th time! This time the service manager and my husband were brought back to test it before we left with the van. It worked. My husband drove it from the dealership about 15 minutes and parked it. I went over to it about 2 hours later and the doors were not locked, so I tried to lock them and they don't work!!!!!! I called the dealership immediately and they said they really don't know what to do. They need to see it again and talk with Engineering. I left a message for the service manager today that I would be willing to bring it in to them one more time and leave with a loner so they will keep it until it is fixed. This was early this afternoon and he did not call me back. I am at a complete loss. The next nearest dealership is almost an hour away. OH did I mention that I purchased the extended warranty and paid the $50 deductable the first time, but have never been offered a loaner vehicle as they have never kept it overnight. On the one hand I am glad to see I am not the only one with this problem, but unfortunately, no one seems to have an answer! Thanks for letting me rant!
#90 of 411 Re: Email chrysler [hkannal]
Sep 19, 2007 (6:23 am)
It has been several days now and still no reply from Chrysler about this problem.. Sure seems strange that a problem that is affecting so many people doesn't get solved. I think maybe we should contact our representives and just maybe we can get some action.
#91 of 411 Re: Email chrysler [ezjim]
Sep 19, 2007 (12:27 pm)
Add me to your list. My 2005 T&C locks stopped working yesterday. They don't work after while driving in excess of 15 mph like they should, nor do they work from the remote or the door controls. I have 53,000 on my van & bought it brand new. Of course, I was told "not under warranty". In addition to this, I've already had to replace the power steering resorvoir (sp), front brakes & rotors at 40,000, new tires this summer, new rear brakes this summer AND a new EGR valve replacement. NOW THIS!
#92 of 411 Re: Email chrysler [belldocherty]
Sep 19, 2007 (3:47 pm)
I've had the same problem at about 55,000 miles. I've had it to the dealer, and they could do nothing. I replaced the BCM, and nothing. This really NEEDS to be a recall. Also the EGR valve issue. I had to replace that as well! What do we all need to do to get this recalled???
#93 of 411 Re: Email chrysler [jungleviper]
Sep 19, 2007 (3:59 pm)
I just called Chrysler to complain about this issue. If we want them to do a recall I think everyone needs to call Chrysler and complain. The phone number is 1-800-853-1403. You'll need the last 8 digits of your VIN.
#94 of 411 talking to chrysler again now
Sep 20, 2007 (10:25 am)
Chrysler has me on hold while they research this problem. I was just told that they won't do anything about the door locks. He said they are out of warranty. Now this is BullCrap. He asked if there was anything else he could help me with. I told him " I don't talk to paid off flunkys. Then I hung up on the idiot.
#95 of 411 complaining to chrysler
Sep 20, 2007 (11:29 am)
how many people have called chrysler about the lock problem. i am thinking if we can get enough people to complain then they have to do something besides tell us that they aren't in warranty anymore.
#96 of 411 Re: complaining to chrysler [poobearhunny]
Sep 20, 2007 (12:36 pm)
I will definately call! I talked to my dealership again, and my van is going in for the 7th time for the locks. I told them they need to give me a loaner and keep the van until it is fixed. I cannot keep switching carseats and re-arranging my schedule over and over for this. They agreed to my terms. The problem is, everyone at this dealership (except the guy who is seeing it Monday) has worked on it and they have no clue. And, from reading everyone's responses here, I think Chrysler in general doesn't know what the problem or how to fix it is. My other concern is that since it appears that most of us have had this problem after the air bag recall was done, are our air bags working properly. What all is controlled by the BCM? This being the Body Control Module, and holding all the software, the only function cannot be to work the 4 front locks. And, it is interesting that everyone seems to be having this problem after about 50,000 miles. I'm copying several of these threads and taking them with me to the dealership in the hopes they can help them to think to look at something else. I'll keep you up to date!!! (everyone)
#97 of 411 Re: complaining to chrysler [hkannal]
Sep 24, 2007 (1:53 pm)
Update on my van. It's at the dealership right now. They had it all day and called me to say that the now need to replace the Master Control Switch. Supposedly the part will be in tomorrow and I get to keep the rental van until then. They also are supposed to be giving me a list of all the things that the BCM controls. Hopefully this will work. I'm not too optimistic, but am glad that at least it is a new part that they are replacing. I will update ya'll as to whether or not this works. Let's hope this is the solution we have all been looking for!!
#98 of 411 complaining to chrysler
Sep 24, 2007 (9:00 pm)
well keep us all updated so that if we need to all go to the dealership and get the same thing done then we can. We need to figure it out and then make them recall it so we all can get everything fixed for free. thanks