Last post on Aug 03, 2012 at 5:02 PM
You are in the Chrysler Town & Country/Dodge Grand Caravan
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Chrysler Town and Country, Dodge Caravan, Exterior, Van
#382 of 411 2008 T&C nothing but trouble, anyone else?
Sep 09, 2010 (12:47 pm)
I have a 2008 T&C that we leased in Nov. 2008. After about 6 months I had to have the shifter assembly replaced because it would get stuck in gear and/or park. At 17k miles I had to replace my front brake pads (naturally I'd paid my mechanic neighbor cash to have it done literally *days* before the notice came out). This summer I had to have the a/c fixed (I think that was a recall issue maybe) and at the same time they fixed a few other issues that were also recalls (wiring harness and radiator cap, I believe). At 22k miles I had to have my rear brake pads replaced. Now they squeak and squeal like you wouldn't believe, but whatever. There's a bulge in my rear bumper that gets worse when it's hot (something I noticed, but didn't really think about until I saw another complaint about it here). NOW, I'm having an issue with my power steering pump (or so they say). My whole front end grinds and groans whenever I'm turning. It started out not that bad and would go away after a few minutes. I called the dealer to schedule an appointment and was told it would take at least a day to fix it, in the meantime I was out of luck getting a loaner (even though it's still under warranty). Tried another dealer and was told the same thing about a loaner. The service manager at the 2nd dealer actually said to me that he works for the dealer, not Chrysler and he doesn't stand behind any product that Chrysler makes (and they sell!!). At that time I spoke with the dealership manager, who also told me very politely that I was going to have to pay for a rental car myself while they fixed my warranty issue because Chrysler would not reimburse them the cost of the rental (about $25 for a day). Maybe it's a coincidence that they actually have an Enterprise Rental desk in their service dept. Frustrated, I called Chrysler Headquarters and filed a complaint. They had me go to yet another dealer to get a problem code, so they could process my request for a loaner car. The 3rd dealer told me my van was fine to drive and they'd call me when my part came in. Spoke to CHQ again, who told me they were still investigating and would get back to me. In the meantime, my van now makes the grinding/growling noise constantly, it's been almost a month since I first called about the problem and I still haven't heard anything from CHQ. I'm going with the attitude that I'll drive it until the wheels fall off, or they come up with a loaner car for me. At this point, I'm fairly certain the problem is now more than just a pump, but at least I have a record that I was there for them to check it out and was told it was ok to drive (now I'm not so sure...).
Up until this last problem, I LOVED my van (even with all the other issues) and had every intention of buying it when the lease expired. But after the crappy customer service regarding this last issue, I'm done with Chrysler. I cannot believe that Chrysler would be so willing to throw away a loyal customer (we've owned and/or leased 4 Dodges, and now this POS) over giving me a loaner car for 24 hours. The whole reason I leased the darn thing was so I wouldn't have to deal with problems like this. This is our "family" car and without it, we cannot go anywhere as a family. Heck, I can't even legally take my kids to school. Maybe I'm being a little pigheaded about getting a loaner, but come on! if I wanted to pay for a rental car every time my van needed service, I wouldn't have leased a car with a warranty. If it was a problem that could be fixed in a few hours (say between the time school starts and finishes) I also wouldn't have a problem waiting in their oh-so-comfortable (/sarcasm off) waiting room. But this whole lack of responsibility over what amounts to about $25 (for a rental for a day, or how about they just give me a freaking demo or something?!?) on the part of the original dealer and manufacturer is ridiculous.
I wish I could go after them for the lemon law, but since all the problems are with different components, I have no recourse. I'll finish out my lease term, turn it in and then fight tooth and nail if they try to charge me that damn disposition fee...
#383 of 411 Re: 2008 T&C nothing but trouble, anyone else? [minivan_mama]
Sep 09, 2010 (1:19 pm)
I feel your pain MINIVAN MAMA as most of us on this list do. In less than 5 years I have had to have done: New rack and pinion (probably the cause of your grinding noise as it was mine) tie rods and bushings, both power window controls, one power sliding door control, new radiator, new alternator, several batteries, AC repairs, stereo repairs, dashboard repairs, brakes and the list goes on and on. The last time round my van was in the shop for 11 days waiting on parts. If I didnt have an extra car, Id be SOL!
There is also a rattling sound under my van that is probably from the exhaust but no one has been able to find it yet and is common on these vans. Not sure if you have this too or not? Warrantee doesnt fix "rattles" or so it seems. Gets worse when hot and goes for about 15 seconds after you stop. No love lost when I trade mine in, extended warrantee up in less than 5k miles. That gosh I bought that or my T&C would have bankrupted me.
Probaby heading for a Honda or Toyota next time round. NEVER another Crysler T&C!!!!
#384 of 411 Heat Reflectors
Sep 13, 2010 (5:04 pm)
My 09 Town & Country has been in the shop four times in the past 9 weeks. This past visit was due to loose heat reflectors. The service manager told me that they became loose "somehow" so they raised the engine and fastened the heat reflectors. Can someone explain to me heat reflectors and raising the engine to fasten? I am a bit worried as to the safty of this vehicle.
#385 of 411 Re: Heat Reflectors [ocnj]
Sep 14, 2010 (3:10 am)
Heat reflectors, or heat shields, are used to protect sensitive or combustible parts of the vehicle from heat that comes from the exhaust system or the engine itself. The most common place you'll see this is above the catalytic converter, between it and the passenger compartment. Catalytic converters need to be at high temperatures for them to work properly, so the heat shield serves to keep the floor of the vehicle cooler and, in an extreme case, keep the carpeting from catching fire (though this is probably an extreme case).
It is also common to use heat shields around exhaust headers or pipes in order to protect nearby wiring and also to try and lower the temperatures in the engine compartment.
These heat shield are usually tack-welded or riveted together and similarly attached. It is not unusual for these welds or rivets to break loose which allows the heat shield to rattle. "Raising the engine" to refasten them may be needed depending on the location of the attachment points.
#386 of 411 Many problems with 2008 T&C
Sep 22, 2010 (3:59 pm)
I have already had my van in for at least 4 recalls. All of which my van had the problem. One problem they could not find which was the side doors coming open by themselves or detecting an obstacle and it not being there. Not fixed and cant find it. My back wiper just broke apart while using it....they dont believe that happened and it's not replaced yet, they said it had to be ordered and "coded" so I do not have to pay for it.
Today it's making awful noises....one when shifting from park to reverse, etc. It's not grinding but a weird noise like something winding down. Next it always sounded like a airplane landing when I went to stop now it's worse and making a high pitch noise and some other funky noise. They say it's probably the brakes and roters and have to pay $100.00....better than full price but that is not fair. I'm hoping that when I take it in tomorrow with my list of issues I can get out of the $100.00. I dont want to be irrate but the van has been a nightmare from day one!
Anyone have luck getting out of paying?
#387 of 411 Re: Many problems with 2008 T&C [amypz]
Sep 22, 2010 (5:32 pm)
There is a TSB for you door problem. They have to flash your van and it will fix your problem.
#388 of 411 Re: 2007 DGC Power Window Problem [billgrissom]
Oct 16, 2010 (10:44 am)
How much of a problem is it to remove the door panel?
#389 of 411 Power Window Problem
Oct 30, 2010 (2:21 pm)
Passenger window via the passenger switch only went down about four inches, then nothing. Driver switch didn't do anything to the passenger window. Then went to YOU TUBE and saw a video. Open the passenger door, hold down the switch and close door while holding down the switch. BAM, it worked. Why????
Window still stops working with the door closed, but open it and hold the switch in the position you want to go, it will work. WHY?
Whats wrong with my window? Anyone got any ideals.
#390 of 411 right frint power window works intermitantly
Nov 02, 2010 (5:07 pm)
I have a 2002 Town and Country limited minivan. The right front power window has stopped working fortunately, it has stopped working in the up position. The left one is working, and for awhile the right one would work by using the controls on the left side and sometimes the one one the right door. It seemed to have lot's of zip when it would work, so I don't think it is the motor, but what do I know. Any ideas!
#391 of 411 Re: right frint power window works intermitantly [nlowell]
Nov 03, 2010 (3:00 am)
Look at posts 230, 239, and 245 in this thread.