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SUVs Jeep Liberty and Jeep Liberty Diesel Jeep Liberty Diesel EGR Problems
108 messages, Last post on Mar 28, 2009 at 5:29 PM
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Replaced your EGR? More than once? Talk to Chrysler about it? If you're not too exhausted thinking about this recirculating issue, talk about it in here. 
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I have a 2005 Liberty CRD (diesel). I was very happy with this vehicle, Despite seeing all the problems posts on this and other forums until 21000 miles when my CEL light came on. I took it to the shop and had them do the 35K service since it was in. They called me and told me it needed EGR replacement so by the time they got the part in and replaced it my Jeep was in the shop for a week. When I picked it up it took 3-5 seconds to start and I should have said something right then but I had plans to be somewhere. Once I got on the highway I noticed that it seemed to shake, hesitate and stutter intermittently at steady cruising speeds. When I got home the dealership had already closed and I called back the next day and made an appointment for the following week. During that week it continued to run rough and died several times on the highway and in town. Now it has been in the shop for two days and they are doing diagnostics with no idea what is wrong and no ETA for a fix. When I asked about loaner car they told me that Chrysler does not provide loaner cars unless they are specifically authorized. Well the conversation with Chrysler was frustrating to say the least and I got nowhere. The rep would not give me a name of a manager or anyone to write a letter to and would not acknowledge any sort of problem only saying that this repair was covered under warranty and that any decisions of future repairs would be addressed on a case by case basis, unless there was a recall. However she could not help me until the warranty has run out nor authorize a loaner car or rental assistance. Basically she implied that unless there was a recall I was going to be SOL after 36,000 miles. I am not naive enough to think that this problem is "recallable" but after I have seen many posts on people having excessive problems and would like to compile a list of people who have this problem to send in writing to Chrysler. My hope is that we can get some kind of credit or a formal extension of the warranty on this item so that we will not be paying for EGR replacement every thousand miles once the basic warranty expires. If we could document all of those of you have experienced EGR failures within the warranty period along with VIN perhaps Chrysler would acknowledge this problem. THis problem is so public that it is even mentioned in Popular Mechanics Nov 2006 long term review, yet the "customer assistance" staff at Chrysler refuse to acknowledge or do anything. See the summary of PM's long term review at http://www.popularmechanics.com/automotive/new_cars/4199769.html |
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Replying to: ncmountains1 (Oct 31, 2006 4:24 am)
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Replying to: goodcrd (Nov 01, 2006 9:33 am) The latest update is that after conferring with the tech hotline they were told to ask me if I was using Biodisel as that could casue it - (obviously just looking for an excuse as it ran fine when I dropped it off and prior to EGR replacment). It was still on the same tank of gas that it came in with when it started running bad (as soon as I picked it up) and I also refilled it in the 1 week I had it back with diesel from a high volume BP station, so it is vewry unlikely to be a fuel quality problem, but a filter or line with air in it I suppose could caus this problem...but that still doesnt explain the problem Popular Mechanics or many other owners have had. |
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Replying to: ncmountains1 (Oct 31, 2006 4:24 am) If I were you I would be rather irate! We are not allowed to post phone numbers on the forum, but I am sure you know how to get a phone number. Hope this gets you back to running fine. The problem you have is the main reason that the CRD's have the problems they do....Tec's are ignorant, because of the poor communications between STAR and the Tec. Good Luck. Farout
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Replying to: farout (Nov 05, 2006 11:56 am) computer" wasn't recognizing it and they were not successful in being able to program it. Apparently the tech was going to a "Chrysler Diesel performance class" in Charlotte on Friday and was going to take the PCM to the instructor to try and figure out what was wrong and why it wouldn't except the programming. I have not called yet today for a status update. At this point my vehicle has been out of service for 16 days (without a loaner or any offer of reimbursement) due to this problem. We are approaching the 20 days for the lemon law to kick in... |
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I had the CEL come on after having the fuel filter replaced and not enough fuel put in it. I could get it to go out by bleeding it for a while but then it came & stayed on. Took to dealer and was told that the EGR Flow Control Valve had failed. $520+ install. I said no thanks. They also reprogrammed the PCM & TCM. It ran better than ever for a while, but then it was very doggy off the line and would blow clouds of black smoke. I finally got my hand up inside and disconnected the EGR valve. The CRD comes off the line like any other car and then the turbo kicks in. Very nice to drive now, wish it was like that from day 1. I still need to open the dash & pull the CEL lamp out as it is annoying. MPG is 23-25+ now.
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Replying to: mdamick (Nov 06, 2006 2:39 pm) Nescosmo.
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Well my Jepp is still in the shop. THey have toaled to Chrylers tech line (and also a couple of other dealerships) that have seen these problems. Now they have ordered (and are waiting on some sort of fuel pressure regulator". Has anyone else tried to contact CHyrsler Jeep customer service at the 1-800 number posted on the owner area of the Jeep website and asked them if they plan to do anything about this? I tried calling again this morning... When I asked the questions many different ways (specific and open ended) as to whether Chrysler would do anything for me I got a repeated "You'll have to do that on your own sir" and a refusal to give out any names or let me talk to a supervisor. So much for "customer assistance".... |
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