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Lexus LS Dealers and Service

82 messages,  Last post on Sep 16, 2009 at 7:13 PM

You are in the Lexus LS 400/LS 430 Forum. Your Hosts are pat & karens

What is this discussion about? Lexus LS 400, Lexus LS 430, Lexus LS 460

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#13 of 82 Check Engine light on 1995 LS400 by barrynj Oct 07, 2002 (6:06 am)
I just purchased this car from a single owner who maintained well at dealer all the time. I am getting Engine Check light. I checked all the fluids, they are OK. Should I take to dealer? Any suggestions? barrynj
#14 of 82 Lexus Dealers.... by herschel53 Oct 16, 2002 (6:09 am)
Hi folks...from reading previous posts, I'm getting the impression that many of you have a low opinion of Lexus dealer service shops. Is this pretty universal? I've been buying used luxury cars; until a recent job change, I used to commute 50 miles each way and ended up putting on 25-30K miles per year, so my used luxury cars, if not high mileage when I bought them, ended up being high mileage. Currently I have a 95 Cad deVille, which was pretty reliable until I hit 150K miles, then it's $500 here and $1000 there every 6-10 weeks. I've been using a local independent shop and the dealer to make repairs. My Cad dealer service advisor is arrogant, condescending, and intimidating and I'm determined not to buy another Cad. The relevance here is that I'm contemplating buying a 96-97 LS 400. (I have a friend who is an independent used car dealer and can get me a good price, so I won't buy it from a Lexus dealer.) My concern is that I'm hesitant because the local Lexus dealer/service shop is owned by the same company that owns the Cad dealership. My questions: 1) Do the BAD Lexus dealer shops outnumber the GOOD Lexus dealer service shops? 2) Anyone have any insight to these multi-brand dealership "families"? Is there any possibility that the Lexus service shop might be managed better than the Cad shop? 3)Is there any repair on a LS400 that can't be done by an independent shop? Do I need to have a relationship with the dealer? Thanks for any input-- Regards, Herschel53
#15 of 82 Dealer Service by aklein2 Nov 11, 2002 (9:35 am)
I've used both the Lexus of Alexandria and Lexus of Rockville in the DC area. Both are excellent, but expensive (Alexandria more so than Rockville). They are honest, forthright and a pleasure to deal with. Except for replacement of my GS 400 remote door device (front right), neither my wife nor I, in 12 years of Lexus, have ever had anything done to them other than the "big" check-ups. We change oil elsewhere -- and cheaper.
#16 of 82 Pricing and Reliability for the LS 430 by andrewsp Nov 11, 2002 (11:44 am)
I am thinking about purchasing a new LS 430 within the next 6 months. Can someone give me some insights concerning a fair price range that was paid for a new LS 430 in 2002? Additionally, can someone give me insights on the cost of maintenance work for the LS 430? Replies to this message: cargovan (Jun 17, 2009 10:20 pm) nvbanker (Jun 18, 2009 11:05 am)
#17 of 82 I have nothing bad to say about the service dept by stevestein Nov 11, 2002 (4:37 pm)
at my dealership, Ray Catena in NJ. They also sell Jaguar, MB and some other brands in different stores. Service isn't inexpensive, but I get first class service, i.e.: Current year Lexus as free loaner Limo service to local mall or other location free food and beverages nice lounge with TV putting green computer driven virtual golf (hit ball into a screen and see where it ends up) with a series courses available. Bummer here is I don't play any better! and other touches.
#18 of 82 '93 LS400 Digital Dash by pedronc Nov 17, 2002 (12:56 pm)
Posted this in the bigger chat room (#918). A little over a year ago my digital dash failed when the outside temp was 32 degrees. It now does it below 60 degrees but once the cabin temp reaches warm, it starts flickering and finally comes on to stay. Takes about 10 to 15 minutes. I really consider it a safety factor as much as an inconvenience, i.e. no rpm, no speedometer, no gear position to name a few. Have seen this problem in the big LS400 chats, but no resolutions yet. Can you help? Facing cooler weather here now in North Carolina.
#19 of 82 TRMGA by lex2003 Dec 25, 2002 (3:16 pm)
trmga- what is the address and phone number of this good repair shop? I will be getting a lexus soon, and if this repair shop is good then i will take it their although i live in Hampton- thanks
#20 of 82 SHOULD I BUY? by lex2003 Dec 25, 2002 (3:21 pm)
HEY GUYS, I AM SEEKING A 2000 LEXUS LS400 WHICH HAS 38,000 MILES AND IS SELLING AT $39,000, I GOT THE DEALERSHIP TO SELL IT TO ME AT $37,000. IS THAT A REAL GOOD DEAL OR DO I NEED TO PERSUADE HIM INTO LOWERING THE PRICE? WHAT IS A SUGGESTED PRICE THAT I COULD POSSIBLY GET THE DEALERSHIP INTO SELLING THE CAR TO ME? I DROVE THE CAR AND I LOVE IT, IS THERE ANY REASON I SHOULD NOT BUY THIS CAR? AND WHAT ARE SOME COMMON PROBLEMS? CAN I EXPECT TO DRIVE THIS CAR TILL THE WHEELS FALL OFF? ALL ADVICE IS HELPFUL THANK YOU!
#21 of 82 I am always amazed... by egoman Jan 26, 2003 (7:37 am)
I am always amazed that people will spend thousands of dollars on a premium product and then jeopardize future enjoyment by turning it over to non-qualified technicians or possibly ending up with used/substandard parts.   Look, no one wants to throw good money away needlessly, but these type of vehicles are not disposable or simple. They are extremely sophisticated and if you truly want years of happiness, belly up to the bar, pay the piper and move on.   And no, I do not work for any automotive company. I do work for a producer of luxury jewelry and watches. The same applies here. Why spend $20k on a wristwatch and take it to someone who is not qualified or experienced and may not use appropriate parts?? This makes no sense. But hey, this is America, it is your car. Go ahead and roll the dice if you want.   Finally, I currently have a 98 MB E320, completely serviced at dealerships. While I have had no problems with the vehicle, my next car will probably be a Lexus because MB service is awful. No loaner vehicles, poor waiting areas, waiting for appointments. As anyone can see above, I will pay for premium service, but MB is not even in the game compared to Lexus.   Peace... Egoman
#22 of 82 98 LS400 by powerglide Jan 30, 2003 (7:55 am)
I'm a proud LS400 owner & also have 2 Toyota Cam's,which are excellent vehicles. The 92 has 205,000 miles and has been passed to my son in college & runs like a kitten. I refused to drive a Lexus until I knew I could get one as all the reading on them captivated me & I hoped..."One Day". Well I wasn't ready but drove one anyway, & was thinking.."New Avalon or used Lexus". This went on 4 6 months until a guy put it all in a nut shell. "The Avalon is a great car, But if U got one...evrytime U saw a Lexus...U would wish U had chosen that"...But in a lexus, Yuo will just smile & b glad U choose it. Best Car I have ever owned & driven. I have quickly put 80,000 trouble free miles on it & plan to drive it until I can get me the used 2001 or 2002.

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