Last post on Aug 19, 2009 at 10:08 AM
You are in the Saturn Relay
What is this discussion about?
Saturn Relay, Van
#13 of 22 Re: Looking for New Mini Van [markdel]
Nov 16, 2007 (6:27 pm)
maybe so, tried taking it to other dealerships to get out of it, it's hard when it's been in the shop and is undriveable. also the fact that it's been discontinued doesn't help. No one would even talk to us about it. Saturn has made an offer to buy it back, after I lawyered up, although I still feel as though I'm getting thrown under the bus, but we're taking it and going elsewhere. I do realize I could have similar problems with any car I buy, but I'm sticking with my opinion- the relay was a junk car and I think the outlook is overpriced. I definitely don't think I got the quality of service I came to expect from saturn, at least this time around....maybe it was the dealership, maybe I'm bitter and jaded now, either way it is what it is, they lost a customer and I won't be coming back.
#14 of 22 Re: Looking for New Mini Van [badrelay]
Nov 16, 2007 (6:40 pm)
Thats too bad that you had this experience. Maybe my van was a fluke, but my 2006 Relay 3 has not had a problem. 24,000 miles and all I have had to do is change the oil. The week I bought it the wife and I went from Washington to Vermont to visit her mom. The only problem on the trip was when the wife rearended a car at a toll booth, and that was just a tap (thank God).
Well, the best of luck to you. And we all don't have to worry about Relays in the future as they are no longer being made.
#15 of 22 Saturn Relay JUNK!
Nov 17, 2007 (7:06 am)
I have had similar experiences with our 2005 Relay. Saturn has not stepped up to help. I've expressed my displeasure with them and have informed them that they have lost a customer. They were like so what big deal. I was condsidering an Outlook, but too many problems and poor customer service have made me rethink my belief in the Saturn brand. They just don't get it......it cost tremendous amounts to advertise and attract new customers......but they are unwilling to satisfy the customers they already have. Good bye Saturn!
#16 of 22 Help with my Relay
Dec 20, 2007 (10:50 am)
I have a 2005 Relay and have had nothing but problems. It has been in the shop multiple times for brakes, an axle, a wheel bearing, broken door handle 2 times, arm rest broken and now the transmission. they are taking apart my whole transmission and have admitted they have no idea what's wrong with the vehicle. I have a case open with a customer service case manager and do not want my car back. I have 6 kids 5 of which are in the car regularly and I feel it is unsafe!! Let me know what the outcome was if anyone has had a similar problem
#17 of 22 Re: Looking for New Mini Van [badsaturn]
Dec 20, 2007 (10:51 am)
what ended up happening with your Relay. We are having similar issues and now have it in the shop for weeks due to a transmission issue. WE do not want the car back. Help!
#18 of 22 Re: Saturn Relay [notsat]
Dec 20, 2007 (10:56 am)
I have had this problem mulitple times. My driveway is slanted downward and I have to keep the tank over 1/2 full at all times otherwise when I start the car it is on E and a couple times wouldn't start at all. I have to wait until I am on level ground for the fuel gauge to register that I have gas in the tank!
#19 of 22 06 relay
Jun 08, 2008 (5:04 pm)
hello,new here,my wife 06 relay is drivingme crazy,abs and traction control ligts on and now check engine ligth and the gas gauge is going crazy
#20 of 22 Re: Saturn Relay [kareneoc]
Jul 20, 2009 (6:47 am)
I have this problem with my ' 07 Relay. It drives me nuts! I have to be extra careful to make sure I keep the vehicle on full or at least a half tank at all times. I have ran out of gas a couple of times due to this problem. Driving at downward incline for long periods of time at the just the right level of fuel or parking on a downward incline. My driveway is slanted and I have made it a habit to park with the rear of the vehicle facing down on the incline this does help. One time I was in line at my daughter's school--the drive is at an deep incline and my Relay went dead and would not restart. Of course, everyone thought I was a big dummy that ran out of gas.
#21 of 22 Re: Saturn Relay Owners: Meet the Members [claires]
Aug 19, 2009 (8:08 am)
Hello Fellow Saturn Relay Owners! I wanted to share my complete and total frustration with my 05 Saturn Relay which I have had nothing but problems with since the time we bought it. Aside from minor things like moulding falling off (within the first week of ownership) and passenger doors not closing properly, heated seats going out twice, radio needing replacing, engine not starting correctly, I have had a host of other complaints about this van. Most recently, several times within the last 2 months I have been driving down the highway and all of a sudden the tack flops to zero and I lose all acceleration power and my power steering goes out! The dealer claims they can't recreate the problem so they can't fix it! Then they replaced the crank and said it was related to the problem (somehow). My gut told me this was not the solution to the problem but more of a way for them to shut me up and get out of their hair. When the car came home after a month of going back and forth with the dealer, I refuse to drive it with my kids in the car, or alone for that matter. When my husband drove it last weekend it happened again on the highway. To make a long story short, I demanded from the General Manager that a GM inspector come out and access the problem since the dealer service department "exhausted all of their options" and didn't know how to fix it. They refused to comply with this request stating my car was out of warranty. So what! I now have a case open with Saturn, and am awaiting the outcome of this. I am furious with the poor attitude and service I have received from the dealership (east bay, CA) on this issue and the runaround they have given me. Has anyone ever experienced a problem such as this with their Saturn or GM made car or van? If anyone has any suggestions on how to handle this most serious situation, please let me know. This is our third Saturn and I definately would not ever buy one of these death traps again.
#22 of 22 Re: Saturn Relay Owners: Meet the Members [fedup68]
Aug 19, 2009 (10:08 am)
I'm sorry to say this, but you probably will not get anywhere with your issues. I have brought my case as far as arbitration and have gotten nothing. I have had major issues with my 05 Relay since I bought it. It was turned in from a previous owner within a few thousand miles for similar issues, but that was hidden from me when they sold it, they told me she said the car was too big.. I was able to contact her (found her name in the car and she told me the truth) She sent me all her files of complaints/service and I added my own case history and as long as they keep making repairs on it you will have no case. I have had the transmisison rebuilt once, and then a complete new transmission put in, the axel and bearings completely replaced, brakes system redone, and still to this day the ABS light comes on and they say they can't duplicate it when I take it in. Among the major issues, I have had minor things constantly happening as well. I have had the same armrest completely replaced two times, molding on the door replaced, molding inside the car replaced. They know me well at the dealership and they do not like to see me for sure. I have also had issues with getting a loaner car and my car was in the shop for over 30 days although they got around the lemon law because of weekends and a holiday. I wish you well but I have gotten nothing and spent lots of my time copying paperwork and sending it to their lawyer, my lawyer etc. My best advice is to get rid of the car and cut your losses. Sad to say there is no justice!