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Vans & Minivans Ford Freestar Ford Freestar Transmission Problems
951 messages, Last post on Dec 06, 2009 at 3:15 PM
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| I was driving this evening back home from work on my mercury monterey. While driving all of sudden the car died and i was hardly able to move the van from Interstate 90W from middle lane to the shoulder. Since the time was around 6pm i called the Mercury dealership in Schaumburg, Il and was told there service department is closed. Since i dont know what exactly went wrong i was in the middle of no where. Meanwhile the State Police officer arrived since my van was on the shoulder of Interstate who called the towing company. Surprisinly and the worst shock I was charged $150.00 Plus 3 dollar per mile where ever i have to take my van. Meanwhile i called one of the store in my neighbor hood National Tire and Battery who advised me to bring the van to there workshop. After preliminary inspection they told me the transmission of my van is gone and its a huge cost to fix it. Now I am confused after reading all these stories about Dealer charging $1300.00 to repair the transmission where should i take my van to fix this problem. Since NBT dont repair the transmission I have to pay again for the towing to take my van from NBT to the repair shop. Please help and advise where should i take my car so I wont be waisting my money for towing the car from one place to other. | |
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Replying to: nadineb (Nov 04, 2009 2:21 pm)
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Replying to: ghazal (Nov 04, 2009 7:40 pm) |
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Replying to: ghazal (Nov 04, 2009 7:40 pm) If you take it to an independent transmission shop I would watch out for a repair that doesn't involve a total transmission replace - if you plan on keeping the van. I was told by the dealer that once the torque converter splines strip off the metal shavings float through the rest of the transmission making it pretty dirty. I am assuming this is what is wrong, based on your report from NTB saying the transmission is "gone". As far as towing goes, if you don't have AAA auto club, you can ask your car insurance rep if they offer roadside assistance, it is usually a minimal plan they tack on to the insurance - or sometimes credit cards do? When you know more, post it. Don't forget to call/write Ford Customer service and/or the NHTSA if you feel there is a safety concern. |
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Replying to: ghazal (Nov 04, 2009 7:40 pm) Ford will work better with a Ford dealership than an independent transmission shop so for that reason I would take the vehicle to a dealership. The second time we had to have our van to the dealership the bill was reduced by five hundred dollars. The third time it died in rush hour of I95, my husband had the van towed to the dealership, and the told the tow truck driver to get his charges paid by the dealership. The dealership did pay the tow truck driver. They never did resolve the issues with the vehicle, but the amount we had to pay out was somewhat reduced. BE ASSERTIVE. THIS IS A FORD PROBLEM AND THEY NEED TO TAKE RESPONSIBILITY. |
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Replying to: ghazal (Nov 04, 2009 7:40 pm) |
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| I just got off the phone with the dealership where the van was towed to (without any assistance from my purchasing dealership) and they don't seem to find anything wrong with it. They said it starts and runs fine, that they've checked the electrical and yada-yada. I told them exactly what the van had done and I was told it sounded like a gasoline issue. I asked if it had rained out that way and they said it had been dry. I told them to look up TSB 06-14-10. They said they would and get back to me. I also e-mailed Ford customer service. Next I'm gonna call. I don't even want the thing anymore. Nothing wrong with it, it's a NON ISSUE? Not this time. They can have it. | |
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Providing this magical information to the Ford service department resulted with the PCM being inspected and they made the replacements and repairs (without my authorization) for $200.00 total. I'm told that they are not sure if that fixes the problem because they actually couldn't find the problem to start out with. TSB 06-14-10 actually supercedes TSB 05-23-07 and updates the procedure and model years. Why is it that so many people are having their transmissions replaced when actually, the transmission driveablity issues are due to water entering the powertrain control module causing the harsh or delayed shifts, engagements, no reverse engagement and engine lean condition causing misfire and rough idle. No wonder Ford was able to post $1 billion dollar profit, all those trannies that were bought. Still gonna get rid of my Ford! 
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I have received three different price quotes for the information that I requested under the Freedom of Information Act. Each time it increases. I am beginning to believe that they do not want me to have the information. Wonder why? Now, I totally understand why Ford is permitted to put our lives in jeopardy and fleece us all at the same time. Our government condones it, or the government is totally incompetent. |
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I have a problem that the vehicle will not go. I took it to a transmission shop and they said there were several codes that showed up. They cleared them and it was fine for 2 days. I then took it back and was informed that it was not a transmission problem. I then called Dobbs, they told me that it was a dealer problem. The dealer said it was the powertrain module. Due to the fact that the seal was no good and water got in it. We had had rain for several days. Well 2 weeks later was driving down the highway and when I went to go from a stoplight it wouldnt go. I had to be towed back to Ford. What is the problem?????
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