Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#690 of 1927 New investigation
Jul 20, 2009 (9:18 am)
Good news. July 15, they opened another investigation.
Summary: ODI has received 178 complaints alleging that an internal failure of the transmission created a sudden and unexpected loss of motive power in model year 2004 through 2005 Ford Freestar and Mercury Monterey vehicles. Sixty-five (65) complainants who provided specific information to ODI regarding the failure mode of the transmission identified the torque converter and/or the torque converter output shaft as the failed subsystem/component. For the latter, the allegations indicate that the shaft splines failed suddenly and without warning, resulting in a sudden loss of vehicle propulsion due to the engine power becoming disconnected from the drivetrain. A Preliminary Evaluation has been opened to assess the scope, frequency, and potential safety-related consequences of the alleged defect.
#691 of 1927 Re: New investigation [nadineb]
Jul 20, 2009 (7:51 pm)
Well, I hope they look at the 2006 Freestars, too. That's what went out on me in March of this year at 46,000 miles. Dealership blamed the torque converter. All I know is I was in the middle of an unlit road at night in the rain with a car forever in Neutral. I did make a complaint to the NHTSA (or whatever the initials are...)
#692 of 1927 Re: New investigation [tervmom]
Jul 21, 2009 (6:39 am)
Okay...found this site while searching for more info on the torque converter for my 2005 Freestar. Just got the estimate of $1500 today. I have filed my complaints on both ODI and the Center for Auto Safety (who said I was one of only twelve complaints about the Ford Freestar). I put that I would be interested in a class action. I'm so mad about this. There is nothing like that feeling of helplessness when you are in a town that you don't live in and your family of SEVEN will not fit in a tow truck. Fortunately my husband was not deployed bc had he been, I would have been a complete mess.
#693 of 1927 Re: New investigation [sandycinga]
Jul 21, 2009 (6:58 am)
As you can see this has happened to alot of us. You have to report it to NHTSA. Something must be done about this.....hard to believe no one will help us by taking on Ford.
#694 of 1927 Re: 2004 Ford Freestar Transmission just failed [lhatchel]
Jul 21, 2009 (7:43 am)
I have also filed a complaint with the Center for Auto Safety. I was looking through the website and noticed that in March 2009 Ford paid out $425000 to NHTSA for another problem. We all need to file a complaint there as well.
#695 of 1927 Re: Add me to the Freestar Transmission failure list! [kkalbfleisch]
Jul 23, 2009 (4:28 am)
I appreciate the post, not sure whe the NHTSA is or does, but my 2004 Freestar just blew it's transmission without any warning on highway 35 in Jersey last week.
#696 of 1927 Re: Add me to the Freestar Transmission failure list! [hunter43]
Jul 23, 2009 (5:32 am)
You must file a complaint with NHTSA at this website. http://www-odi.nhtsa.dot.gov/ivoq/index.cfm. The more people that we get to file a complaint the more they will do to recall this vehicle. Let's get the word out. I am considering putting a sign on my van telling people to file a complaint if they have a problem.
#697 of 1927 NHTSA Seems to be doing their job.
Jul 23, 2009 (10:19 am)
I already got contacted by our friends at NHTSA. The Investigator asked for info about the breakdowns. They are definately working on getting more details about the issue. Please report your breakdown with them (National Highway Traffic Safety Administration of the US Department of Transportation) or NHTSA for short. There is no charge to file with them. It will just get them notified that there is something going on with these Ford vehicles and they need to investigate this quickly.
#698 of 1927 FORD!!!!!! DISHONEST
Jul 23, 2009 (11:19 am)
I too am thinking of placing a sign on my piece of ford junk! I can not still believe a company would ignore this problem with their crap, when it could take innocence lives! COME ON FORD CONFESS UP, YOU MADE JUNK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#699 of 1927 It just happened to me, too!
Jul 29, 2009 (6:20 am)
My vehicle is a 2005 Freestar and, without warning, on July 26, 2009 it just quit moving on I-81 in PA going 70mph in a construction zone and it only has 65,000 miles on it! SCARY, especially with 3 little ones in the car and already driving for 16 hours. It is currently in the shop and we haven't had an exact diagnosis yet, but obviously something with the transmission. I called the Ford Motor Co. the next day and they basically said that if the vehicle is out of warranty (which it is) than any costs are my responsibility, thanks. When I said I was disappointed that they weren't willing to stand by their product, I think I heard crickets chirping. I filed the complaints with NHTSA and the Center for Auto Safety, we'll see if that helps.