Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#624 of 1889 Another Trans bye bye
Jun 09, 2009 (7:00 am)
In 2007 at 35000 miles the PCM got wet on my 2004 Freestar and was replaced by Ford, barely sliding in under the warranty and now today at 75,000 miles the transmission is gone. $2000 to rebuild. I haven't been able to read through all the posts here, but if someone could let me know what of any recourse I may have or who I should call or write to that would be greatly appreciated.
#625 of 1889 Re: Another Freestar Transmission Failure [yipman_style]
Jun 09, 2009 (8:52 am)
This is not a maintenance issue or a driving style issue. All the maintenance in the world would not prevent this defect from causing these transmissions to fail. Ask the experts. They will tell you the same thing. I saw it for myself when my transmission was dropped and replaced at 45K miles. It is a defective and dangerous vehicle. End of story.
#626 of 1889 Re: Another Trans bye bye [frustrated26]
Jun 09, 2009 (9:01 am)
First and foremost, I hope no one got hurt. The first thing contact you need to make is to NHTSA by reporting your failure to them via their website. Just log on and follow the instructions. Make sure you have all of your vehicle's information handy when you do this, (VIN, mileage, etc.,) Then, call/write your local, state, and federal representatives. Let them know what happened and ask them what they can do to help you get some recourse. Also, tell everyone you know about this problem. Tell anyone that you see, at the grocery store, your kid's school, church, etc., who drives a Freestar or Monteray, (Mercury's version of the Freestar), that their very lives are in danger if they don't get their transmission fixed. Contact your local media outlets, television and print, and tell them your story. Also, save your receipts from your repair so that if and when there is a recall, you can recover some or all of your expenses. And, last but not least, keep us all informed as to your progress via this forum.
#627 of 1889 Re: Another Trans bye bye [jgenovese]
Jun 09, 2009 (11:42 am)
Thank you so much for the info. I'm on it today and will keep you posted.
#629 of 1889 defect investigation
Jun 10, 2009 (2:50 pm)
NHTSA has opened a defect investigation. I would encourage everyone to get your voice heard by them about these vehicles. Send them your repair bills, towing expenses, and letters. The squeaky wheel gets the grease so be squeaky! Ask for a hearing under Title 49 of the United States Code 301.
#630 of 1889 Re: defect investigation [nadineb]
Jun 11, 2009 (5:19 am)
Ford will not give me a copy of my warranty repairs. Can I find this another way? I didn't keep the receipts because I kept thinking it was the last time I would have to take it in. Ha
If I just give NHTSA my VIN number can they look it up?
#631 of 1889 Bad Transmission...
Jun 11, 2009 (5:55 am)
I have 04 Freestar with 142K miles on it. I had to replaced tranny 2-years ago...Van was fine until about 6 weeks ago when the RPM's started to flutter. Took in to dealer where they erased the bad codes and replaced the spark plugs and wire set ($640)...About three weeks ago I noticed that the RPM's still flutter a little bit when sitting still and when pressing on the gas peddle the RPM's shoot up higher than normal(3000RPM's) causing the van to "kick-back". What the hell is this?...I'm afraid to take back to dealer, maybe something that my pocket can't get fixed. Should I take it as a loss and try to find another vehicle or put my boxing gloves on with the dealer...?
#632 of 1889 Re: Another Freestar Transmission Failure [kaki1]
Jun 15, 2009 (12:36 pm)
My 2004 Freestar Transmission went out this weekend on highway. This van had about 70,000 miles. I was taking my wife and kids to airport. They almost missed the plane. It was good thing we left for airport early. I want to thank the policeman who help us. This van is a junk. I had minor problems with this van all the time, but I was hoping it would last for couple more years. I am going to wait on the cash for clunker and trade it in for Honda Fit.
#633 of 1889 2005 Freestar Transmission went bye bye
Jun 16, 2009 (12:28 am)
My Freestar had 42000 miles on it and I am driving to take my daughter to school when all of a sudden nothing. RPM's goes up but Van stays still. Had to have transmission replaced because ford does not acknowledge there is a problem however they do say if this happens to replace a valve. 2400 dollars later it is fixed. However with my husband deployed, 3 kids at home how inconvient is this and then ford being so mean saying there isnt a problem with the transmission. I am going to put this forum in my letter to the Texas Attorney General and to my congress man.