Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
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Aug 12, 2008 (12:41 pm)
Just to let you know that my Freestar is a 2007 and this problem has been happening since january of this year. Ford has tried to fix it on 5 different occassions... and when the 6th incident happened they were more concerned if I pushed the button of the computer they put in my van to record problems then my safety. Lets say i was too concerned for my life to push a dam button. I left the van on the road called Ford to pick it up (this was on May 30) and have now since stopped all payments to ford and have gotten a lawyer involved.... It is true what Jim says that Ford denies this problem, they even had the nerve to ask me to let them try and fix it one more time... so i told them sure go ahead then get your wife and kids to drive around in it and tell me how you feel. I am sure this will be a long battle but I will not give up... Any advise/help would be greatly appreciated.
I used this van daily for work as well as drive my 3 kids around I just thank God that nothing serious happened to them.
#336 of 1927 I am getting a trans at 90,000 miles
Aug 12, 2008 (3:01 pm)
I have a 2005 Monterey with now 90,000 miles on it (bought because I am alive today because of the safety of my now totaled 2003 Windstar, may my Windstar RIP, hence the only reason i had to have this van as my replacement vehicle.
At 90,000 miles with no warning my car went into neutral and refused to move, the front tires were locked and would not even roll once it had come to a complete stop--good thing it coasted onto a shoulder and did not stop in the road....
I have the extended Warranty and have had the laundry list of little things gone wrong... wiring harnesses replaced, sensors replaced, the rear sliding door motors replaced...ect....
I called the dealership, and they were excellent at this point---told me to call the extended warranty people and Ford would have a tow truck pick it up....even told me to tell the Ford people i was scared and in a bad area for a young woman to be in all alone.....which worked....the tow truck was there in less than an hour,,,,
They towed it the three miles to the dealership, I get a loaner car, and get told they will call me the next day......That is where the fun begins....
A phone call from the service advisor asking for permission to tear into my transmission and telling me that since i did not have the reciepts for changing my trans fluid (which i had JUST had checked the week before and was told it did not need changing yet) I was told Ford may not honor the extended warranty.....I got upset and immed went into action, calling my attorney (already on retainer for my divorce) My service advisor told me it was out of his hands, he would do what he could, but he had no bearing on the decision. Ford was sending in someone to inspect my transmission and they make the call. I did inform them that my lawyer wanted copies and pictures of everything. After many sleepless nights wondering how I was going to pay for repairs if it could not be fixed.....today i get a phone call that Ford sent in thier person and he has agreed to honor the repairs under warranty and I am getting a new transmission--not rebuilt--but he said all he was "authorized" by ford to tell me was wrong was a defect in the transmission---I guess after reading here i am very lucky..........I am not sure why they honored my warranty when it looks as if on here many people have been screwed. I am going to press to find out what exactly was the issue with my transmission.....
My dealership and service advisor have always been very good to me.....from reading here i think they need to check my torque converter before i get my van back....
Queen Anne County MD
#337 of 1927 2004 Mercury Monterey with 52,000
Aug 13, 2008 (4:40 am)
I too just replaced the torque convertor and rebuilt the rest. Same story traveling at 45mph when the tranny let go. No prior indication that there was a problem. Very dangerous situation. Filed my complaint and will keep my receipts in hope that something is done.
#338 of 1927 Re: I am getting a trans at 90,000 miles [scaredofmyvan]
Aug 13, 2008 (7:57 am)
You are very lucky. I am guessing you went to Norris Ford in Easton?. I drove all the way over there from Annapolis to get a recall service done on my F150 to avoid Koons Ford of Annapolis because they are such liars and cowards. It is too late for them to help me with my Freestar issue but, I must say, that my experience at Norris Ford of Easton was excellent. The contrast between Norris Ford of Easton and Koons Ford of Annapolis was like night and day. I still have to wonder how koons Ford of Annapolis stays in business. Anyway, PLEASE LET US KNOW WHAT THE OUTCOME IS REGARDING WHAT THE ACTUAL DEFECT WAS. This information would really help the rest of us who have been put in harms way by Ford and then totally betrayed and abandoned when our transmissions failed. (That is putting it nicely).
#339 of 1927 Re: You can add me on too [freestarlemon]
Aug 13, 2008 (7:59 am)
You are absolutely right. Thank God nothing happened to you and your children. Please keep us in the loop regarding the outcome of your situation.
Annapolis, MD USA
#340 of 1927 Re: 2004 Mercury Monterey with 52,000 [williamsrlw]
Aug 13, 2008 (8:04 am)
Thank you for doing the right thing and filing your complaint! I am still waiting for NHTSA to step up and do their job and recall these defective transmissions. we all know that Ford will never step up and take responsibility. that is why, after 20+ years of buying Ford and recommending Ford, NEVER AGAIN! The only thing I would "recommend" Ford for is charges of criminal conspiracy, criminal negligence, and fraud, to the US Attorney's Office for their actions throughout this entire debacle with the Freestar/Monteray.
#341 of 1927 Re: I am getting a trans at 90,000 miles [jgenovese]
Aug 13, 2008 (8:42 am)
I was told this morning when I called to ask about the torque converter and making sure that it was checked out too after reading ALL of the posts in this forum.....that the problem with my van was the Planetary Gears had "failed" causing the sudden failure of the transmission--he is going to show me the old when I go to pick up the van next week and explain. I am a single mother and know NOTHING about cars, so all of this has been a roller coaster ride for me.
The dealer that has been so good to me is Rich Morton in Annapolis. There have been several warranty issues that they have gone to bat for me to get covered. They always treat me with respect-If I have questions or need something explained they help me and take thier time with me. I have been so many places where I was treated like I was ignorant.
My past vehicle--the Windstar that is RIP-- was bought at Koons in Annapolis, but I took it to Norris for everything else because Norris is so laid back and freindly---I had bought at Koons because they were able to get the price $2000 lower than Norris for the EXACT same vehicle---same VIN being transferred from another dealer.
I will keep everyone posted, but my experience with Rich Morton has been excellent. They have always come through for me.
#342 of 1927 Re: I am getting a trans at 90,000 miles [scaredofmyvan]
Aug 13, 2008 (1:03 pm)
My service advisor told me it was out of his hands, he would do what he could, but he had no bearing on the decision
Service advisors generally don't make decisions like that. They tell you what you need... sometimes what you don't need. Ask to speak to the service manager reguarding the heavy stuff.
#343 of 1927 Re: I am getting a trans at 90,000 miles [jipster]
Aug 14, 2008 (7:38 am)
My service advisor is the Service Manager...The decision was in the hands of the person Ford sent in from Corporate. The service manager told me this morning he was surprised Ford flew someone in to see my transmission from Ford HQ, he said they say they can, but he said he has never had it happen in the 15 years he has been there.
I just picked up my Van this morning---and it works right now I asked what I needed to do to make sure I did not have an issue, and was told that at 30,000 miles on the new trans to make sure that I get the trans fluid changed. And then again at 75,000 miles.....I think I will do more like at 70,000 for the second just so I am still UNDER the warranty if they find anything....The dealership gave me a warranty on the new transmission in writing that states the 75,000 miles for the new transmission.
My van has had a host of issues in the past---the check tire lights, the sliding door opening by itself while driving, the traction control light coming on, ect....But I still love my van. I missed driving it over the past week.
#344 of 1927 Re: I am getting a trans at 90,000 miles [scaredofmyvan]
Aug 14, 2008 (4:52 pm)
You are VERY LUCKY. I wonder how Ford will explain itself to the rest of us who got screwed out of THOUSANDS OF DOLLARS. Maybe this is the beginning of Ford starting to take responsibility for this fiasco. I doubt it but mabey...
Keep your receipts everyone!