Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#308 of 1927 Re: 2005 Mercury Monterey [kennedyzdad]
Jul 11, 2008 (11:22 am)
I understand completely! We had to rent a Toyota Sienna for 2 weeks while our van was repaired. Let me tell you, the Toyota is a masterpiece of a vehicle. As soon as we are able, we will unload the Freestar and get a Sienna. he problem right now is that the Ford has a very low resale value, (Shocking, I know!). Even with the money we would get from selling the Freestar, we still can't afford anything new. As far as dateline, I have been trying to get the attention of my local media outlets, including my local NBC affiliate, WBAL, Channel 11 in Baltimore, MD. I have been told, off of the record, that no one will touch this story for fear of losing ad revenue from Ford.Here is the kicker though, if we get it to the proportion of the Explorer debacle from a few years ago, it would be ratings death for the media to NOT cover it. The problem is, in order for it to get to that level, either someone will have to be killed as a result of this defect or some sharp, media savy attorney will have to get ahold of it, or someone with some connections to the right people could bring it to their attention. the good news is that, starting with this webpage and these 300 + posts, we have a really excellent grass roots movement underway. So, enjoy your vacation and stay tuned! Don't let this go. That is what Ford is counting on!
#309 of 1927 Re: 2004 Monterey transmission out at 34,000 [qfamily]
Jul 13, 2008 (12:42 pm)
Update: After several phone calls to Ford customer service, we were able to get our cost for the torque converter fix on our 2004 Monterey reduced from approx $1500 to $250. Our dealership knocked $400 right off the bat and contacted Ford for us, but then said that was the best they could do. I told our dealership rep that I wasn't picking the van up until I spoke to Ford customer service. I then called the Ford helpline 1-800-392-3673, made my case, and kept calling for 3-4 days until I got an answer. Again, we have very low miles on our Monterey and the 3 yr warranty had expired. I can only recommend anyone with the same problem should be persistent, go through your dealership first, then Ford, and just keep at it. We had some success (not a total victory, we're still out $250 for the fix + $350 for a rental). Good Luck.
#310 of 1927 2005 Freestar Limited Tranny out
Jul 15, 2008 (3:35 pm)
I was backing out of the drive going an incredible 2 miles an hour when the transmission decided to stay stuck between neutral and 1/100 the first gear speed.
Made it to the stop sign at he end of the street ( about 50 feet from the driveway ) and just barely got it back up into the driveway. This vehicle was babied and well maintained and still you get this? I work at Ford and I'll be damned if I ever buy anything from them again!
#311 of 1927 Re: 2004 Monterey transmission out at 34,000 [qfamily]
Jul 15, 2008 (4:57 pm)
But you got a Ford part, right? So what the heck is the money good for? The part is dangerous & I wouldn't knowingly drive a car that could give out like that AGAIN, kwim?
#312 of 1927 Re: 2005 Freestar Limited Tranny out [cocohead]
Jul 17, 2008 (8:30 am)
What do you do for Ford? I am hoping that a Ford insider will assist us in our endeavor of holding Ford accountable for this disater they have saddled us with.
#313 of 1927 Re: 2004 Monterey transmission out at 34,000 [qfamily]
Jul 17, 2008 (8:35 am)
Consider yourself very lucky. If you don't mind answering, did you have the 30K transmission flush done prior to your transmission failure and did you receive a rebate when you purchased your Monterey? Your answers will be very illuminating and will greatly assist the rest of us whom Ford has left hanging with $3000.00 + repair bills. Let us know how your torque converter holds up and, if you think of it when you pick your van up, ask the dealer what makes the new part any better than the old one and how long can you expect it to last.
#314 of 1927 Re: 2004 Monterey transmission out at 34,000 [jgenovese]
Jul 17, 2008 (1:03 pm)
I did not have a 30,000 mile flush, but I let them know that I knew it was not required, just recommended. I can't remember if we got a rebate, I'm thinking we did not. I did, however, purchase the extended service plan when I purchased the vehicle (much to my husband's chagrin because we live 20 min. from the dealership), that covered all oil changes and service maintenance up to 20,000 miles. It added a good $30-$40 per month to my payment. I didn't think to ask the service manager about the part, my young child was running around the waiting room. I do credit my dealer service manager with helping a lot. He called and e-mailed Ford to see about the resolution and if we could get it resolved. He was very supportive and did not brush me off, nor did he try to give me any excuses.
I hope this information helps.
#315 of 1927 Happen to me Last Week
Jul 21, 2008 (8:41 am)
I have a 2004 Ford Freestar with about a 100K on it. last week I parked the car in the garage with no problem the morning after I started the car, but it won't move??? I brought someone to take a look at and we spend a few $$$ trying to find a quick and cheap way to fix it, but it seems that it is bigger than I thought.
The car is in the garage and I am not sure of where to go from here??
I have a been a loyal Ford customer, but not anymore.
Any help is appreciated?
#316 of 1927 Re: Happen to me Last Week [alyabis]
Jul 21, 2008 (9:43 am)
More than likely, your Torque converter has failed and caused metal filings to enter the transmission. This results in total transmission failure in which I, as well as most on this forum have experienced. I wouldn't waste alot of money trying quick fixes. Just take it to a transmision shop or the dealer and they'll diagnose it. I just had mine repaired two weeks ago and it cost me $3,800. I got a 3 year and 100,000 mile warranty.
Do like everyone else has and file a complaint to the NHTSA and also call a ford representative. This may reduce your overall cost.
I hope that it's something simple for you but what you described are the tell-tell signs.
Post back after you know the cause.
#317 of 1927 Re: 2005 Freestar Limited Tranny out [jgenovese]
Jul 21, 2008 (10:34 am)
Sorry, but I'm just a grunt millwright way at the bottom of the food chain. But if it's any consolation they don't treat the rank and file worker any better when the **** hits the fan about your vehicle. Why should they? It's the joys of payroll deduction.