Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
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Ford Freestar, Mercury Monterey, Transmission, Van
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#1901 of 1927 2006 Ford Freestar Transmission
Jun 25, 2013 (4:53 am)
First time on site. Looks like good info here. My Freestar van just started to hesitate shifting (?) around 45-50mph. Has approx. 140K. Check engine light on for some time now, even before experiencing any problems. Is there an active transmission recall? I bought it used a few years ago, so I don't know prior history. Also, just starting to experience starting problems. Radio re-setting and not starting first time etc. I believe it needs a new starter. Anyone know a ballpark price to have starter repaired? I'm disabled , so I have to have mechanic install any parts. Thanks, Pop
#1902 of 1927 Freestar Dies on Interstate
Jul 02, 2013 (10:19 am)
My wife was in our 2005 Freestar (104k miles on it)last weekend and transmission failed in another state on Interstate 84. The garage just called us. To get a rebuilt tranny with work will be $3,400. No sense getting Ford to do new torque thingy now as that will be included in job. Honestly, up to this point it was a good van and now I'm very disappointed to find Ford will not fix an obvious problem.
My Nissan Frontier (also 2005) just blew tranny too BUT it was due to a recalled heat exchange between radiator and transmission. Guess what? They replaced EVERYTHING for free: Radiator, transmission, and new heat exchange.
Next truck might very well be a Nissan. Next family car definitely won't be a Ford.
#1903 of 1927 Re: Freestar Dies on Interstate [rankbender]
Jul 02, 2013 (10:51 am)
I know it's not enough, but Ford will reinburse you for, I believe, it's either 1400.00 or 1500.00. Better than nothing back at all. I had the same thing happen to us in our van. We got the thing fixed and got rid of it.
#1905 of 1927 Re: Freestar Dies on Interstate [rankbender]
Jul 03, 2013 (6:41 am)
Agree with the other post--you should turn it in for claim which will (should) cover the $1400 TC. $3400 is quite high for a rebuild. I took it to our local Ford dealer who did the entire job (plus $200 for the ridiculous diagnosis fee) for $2600. Getting in on record may eventually pan out--as someday they might be forced to pay the entire transmission portion. If you get it done at Ford dealer they should file paperwork for you.
#1906 of 1927 No refund for me :(
Jul 05, 2013 (11:02 am)
I used to own a 2005 ford Freestar. I had the transmission replaced in April 2011. I ended up dumping the vehicle in November 2011. I was trying to get money I spent for the transmission back to no avail. I have gotten a bunch of answers from the dealership and Fords customer care line as to why I am not entitled. Thuse include:
1) the new owner had the transmission replaced, so anything we had done before is not eligible
2) It is too late to submit a claim under the 11S25 recall
3) The work was not done at a ford deslership so I am not elligible for a refund.
4) I no longer own the vehicle so I am not ellibible for a refund.
The customer care center said the dealership is the sole arbitrator in the case, they cannot do anything. I dealership is run by a bunch of idiots. The dealership is the one who told me its too late and the recall has ended.
Is there anyone else I can escalate this to? I havent received any encouragement yet...
#1907 of 1927 Class action status?
Jul 06, 2013 (5:54 am)
Does anyone know if a formal class action lawsuit against Ford been filed? Like you I had no results from Ford customer service. Even when I told them I was a longtime loyal Ford customer, with 4 Fords in the driveway right now (2 older sons), they gave me nothing. Last summer I had the torque converter recall done before a 2500 mile trip. Just short of our destination, the powertrain warning light came on. I needed to replace the trans valve body at a cost of $2500 while in South Carolina. The Ford dealer there told me that Ford should have ordered the recall for the entire trans. The powertrain warning light came on again while returning home. Ford had to replace the torque converter again. Ford would not refund the $2500 I spent on the valve body repair. We still have the van, but I don't trust it taking my family on the same trip again this summer as it makes a warbling sound and vibrates a bit, which I think is the trans. I am sure there are countless other Freestar trans victims out there unaware of this forum. Hope word can get to them so they too can voice their concern to Ford. Ford really is missing an opportunity to keep loyal customers like myself. They should send all the Freestar owners vouchers for $6000. to be used for a new Ford vehicle. No experation date and to be used on top of all other offers they have going. Needless to say, I a extremely disappointed in Ford management for failing miserably on how they have handled this thus far. My next family vehicle purcahse as of right now, will be a Toyota.
#1908 of 1927 Re: Freestar Dies on Interstate [rankbender]
Jul 06, 2013 (7:16 am)
I was told my transmission was bad and paid a private repair shop $1800 to rebuild it. Better price then others have paid. 13 month later, one month past the warranty, it quit again. It sat in the drive way for a year because I was not going to put any more money into an unsafe van! Ford finally did the recall and it got repaired. I submitted the paper work for what I paid the first time and was told by the dealer "yes I would be reimbursed". But Ford Said NO.
I also believe some of the transmission repair shops know or knew about the torque converter problem and were charging people to "rebuild the transmission" when all they were doing was replacing the torque converter with the same weak Ford replacement parts.
#1909 of 1927 Re: Class action status? [mrfoz]
Jul 22, 2013 (3:37 pm)
last August a court found that a class action could not be made against Ford for these issues - each individual owner would need to file in small claims case as each person has a different warranty (or something like that).
Anyhow, I can't give the details as I am under a signed confidentiality agreement with Ford but I would urge all to file a small claims suit in their local district court for the difference of the full cost to repair (minus the $1450 if you were reimbursed for your torque converter.)
#1910 of 1927 Re: No refund for me :( [wilbur11]
Jul 22, 2013 (3:43 pm)
take it to small claims court - seriously - I can't provide details as I am under a signed confidentiality agreement with Ford but I would urge all to file in their local district court for a small claims case.