Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
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Ford Freestar, Mercury Monterey, Transmission, Van
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Apr 26, 2013 (1:29 pm)
Just a week ago, I was driving on a main road in my town and my 2004 Ford Freestar started sputtering and jerking. It did this for several minutes and then seemed to die. I was sitting in traffic and my vehicle wouldn't go anywhere! I turned off the engine, waited a moment, then re started it. It seemed to run fine then so I continued to drive. Less than 5 minutes later it started jerking again. I pulled over into a gas station and called my husband, who was on his way home from work. He asked if the van was still driveable. I told him that it had sputtered twice and wouldn't drive but that when I re started it, it drove fine. He told me to shut it off for a few minutes and then try again. I did and it drove fine....until I was in the middle of traffic again. This time it didn't want to do anything. It sputtered and jerked and wouldn't go in drive or reverse. I finally made it to another gas station and called the hubby again. He figured it was the transmission, and as regular American citizens, we don't have the extra money to put it in a shop all the time, so the hubby has to do the work himself on his days off (of which he only gets 2 a month). We had to have it towed home ($170) only to find out the next day that there was a recall on the torque converter. THANKS, FORD, FOR NOT SENDING US A NOTIFICATION! We bought the van in 2011 and the recall was in 2012. Doesn't make sense that we didn't get a letter. It would have saved us a ton on towing because the second gas station I went to was literally next door to a Ford dealership! So then we had to have it towed back to Ford. They assured us they would fix the torque converter and that should take care of the problem. A week later, and today we went to pick up the van. The paper work says "toque converter replaced as per recall. vehicle will still not engage in forward or reverse." So, because there are no other recalls affecting our vehicle we decided to have a diagnostic run on it. Oh, but wait! The transmission technician is on vacation and won't be in for another week and we can't let the van sit there. So another $170 out the window to have it towed back home. Now my van is sitting in my driveway, I can't drive it anywhere, I have a mechanically-inclined husband and neighbors that can't figure out what's wrong with it, and not enough money to buy a new transmission. So then I get online and find this site where all the complaints are being made about the PCM and it gets me wondering how Ford could have this many pissed off customers and yet they haven't made an effort to do anything about it! Tomorrow starts the beginning of my onslaught. Everyday, up until the day something is done, I am sending a formal letter to Ford (through snail-mail) as well as filing a daily complaint on their website and sending emails until they agree to fix my van for me! I have 2 children in school, a full-time working husband, and I have no vehicle to go anywhere with! Good thing I don't have a full-time job or I'd be fired because I couldn't show up.
#1888 of 1927 Re: why can this just keep going on!!!!! [tcb54]
Apr 26, 2013 (1:30 pm)
We just had our torque converter replaced. Picked up the van today. It still won't drive and Ford refuses to do anything more without a $100 diagnostic fee upfront. The recall DOES NOT fix the problem!
May 07, 2013 (9:10 am)
my ford freestar 06 has 54000 miles. was pulling out of a parking lot onto a busy street. my van just died right in the middle of the street. I managed to pull to the center lane out of traffic. my two young grandsons were with me. some men helped push me across very busy street to parking lot. I broke down I was so scared and worried. the transmission had to be replaced.it cost 2800. ford has to be held accountable. I had no warning of any kind.
#1890 of 1927 Joining the club... Damn!
May 22, 2013 (12:11 pm)
Well, I have been watching these posts for last few years thinking I would try to do something to prevent any problems. Keep tranny fluid fresh, tuneup, seal and cover the PCM to prevent water infiltration. Didnt work...On my way from Ontario to US and while in the US my 2005 freestar had the loss of power. What I can add to all the posts is that the cruise has a relationship here in some fashion. My cruise was on and acted funny before the failure. Also, I HAD the torque converter replaced few months ago - did I curse myself? Note - when I had my torque converter replaced instantly I had my cruise back and I dont know if that is a coincidence or not.
I have complained to NHTSA and Ford USA and Canada looking for some customer service. Any other suggestions?
#1891 of 1927 Re: Joining the club... Damn! [tster1]
May 22, 2013 (12:13 pm)
Oh...and YES I HAD TO REPLACE MY TRANNY IF ANYONE IS WONDERING. Does anyone have anything to say about whether the replacement will last or am I in for the same thing?
#1894 of 1927 Re: why can this just keep going on!!!!! [enough1]
May 30, 2013 (1:28 pm)
Real mess.... but as far as for class suits....they did those when I first got on Edmunds, 3 yrs later I received my check from Ford dealer here in Ohio. I was reimbursed for my tranny. Still like skips times. Engine lights been on for a year now. Brakes seem constantly repaired. What I thought should've been done was, IF you had tranny repaired, then you should've been reimbursed, AND since they have a NEW part for tranny, they should've redone tranny again!!!! I will NEVER own a FORD EVER again!!!!!!!
#1895 of 1927 Re: why can this just keep going on!!!!! [shocked1]
May 30, 2013 (3:49 pm)
i'v posted on this site about my 06 freestar transmission. thank you to I shocked 1 to emailing me. I also will never buy another ford. I will not give up being reimbursed. I will post on this site as to progress. judysmith43
#1896 of 1927 Re: why can this just keep going on!!!!! [judysmith43]
Jun 10, 2013 (5:06 am)
The same thing happened to me this morning on the way to work in the rain in my 2006 Ford Freestar (116,000 miles). The car lost power suddenly and would not go forward in any of the drive gears, and no reverse. I managed to pull over to the side of a narrow dirt road...a messy, scary inconvenience!
The check engine light was on this morning but that has happened before and when the dealer checked he couldn't pull any codes. After reading that some have had issues even after a repair it leaves me wondering if a fix is worth it!