Last post on May 22, 2013 at 1:13 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1844 of 1891 Let's make Ford make right on the recall
Sep 12, 2012 (11:17 am)
My torque converter went out on family vacation stranding my entire family. We had it replaced by a Ford dealer for way more than the $1450.00 they want to pay us. They replaced it with another faulty, recalled transmission. Now they don't want to pay us what we paid them to replace it. But not only that now they don't want to pay us AND replace it. They gave me the run around and said one or the other not both. Ford has now sold me 2 recalled transmissions and will not make right on it. So I've set up a facebook page for everyone in the same boat. Perhaps if we all join together Ford will have to make right on their recall. They are still putting my family in danger and they have stolen my money. I'm not going to stand for it, I'm fighting it. Interestinly enough when I threatened legal action to the guy on the phone he started back peddaling fast. Perhaps it needs to go to class action. Check out the page and leave your comments.
#1845 of 1891 Re: Monterey Freestar Tranny Recall (11S25) [box207]
Sep 13, 2012 (9:47 pm)
Did Ford reimburse you the money you paid to have the tranny replaced AND give you another new one? Did you have any problems with them? I'm totally getting shut down by them.
Sep 14, 2012 (8:43 am)
took all my bills from repairs back to dealership along with recall letter. in total my van was at the shop 6 times for a total of $2025. i know that the recall stated that the most to be refunded is $1450 so thats what i was expecting. turns out that the only bill they accepted was the one that specifically said torque converter on it. it took them 5 other time to figure out that that was the problem but that didnt matter. i guess $1100 IS better than nothing but the inconvenience and worries should have been enough for their mistakes in diagnosing the problem. dropped off 9/12. we'll see how long it takes...... stay tuned............
#1847 of 1891 Re: Monterey Freestar Tranny Recall (11S25) [emb5]
Sep 14, 2012 (8:44 am)
nope. one or the other
Oct 06, 2012 (12:51 pm)
My transmission went out and I paid to have it fixed. When it went out the second time I let it sit for a year waiting on a recall. When the recall came the dealer repaired it. Then I turned in my paper work from the first repair to the dealer. The dealer stated I would be reimbursed but Ford said no.
#1849 of 1891 Frustrated with Ford Motor Company
Oct 12, 2012 (11:28 am)
I own a 2004 Ford Freestar and back in Oct 2009 I lost power to the wheels and coasted to a stop amoung a busy stretch of road. Got it towed to a ford dealer and was told the transmission failed (I could have figured that one out!!!). The "Ford Certified Techncian" explained to me that it was the torque converter that caused in issue I had with the drive train. The only option that I was given by the manager of the "Certified Ford Service Center" was to replace the entire transmission, at a cost of $3210. Now there is a recall out for just the torque converter, ford has decided to only refund those who paid out-of-pocket repairs to their vehicles $1450, which I think is wrong. Is anyone having the same issue with getting a refund of what you paid to have your Freestar's fixed?
#1850 of 1891 Re: Not both [jeepermeo2]
Oct 12, 2012 (11:37 am)
I am deeling with same situation with ford and trying to get a refund. My Freestar transmission quit working back in 2009, same signs as it the torque converter failed. The only option I was given by a Certified Ford Mechanic at the dealership was to replace the entire transmission which cost me out-of-pocket $3210. Ford is saying they will only refund me $1450, not the total out-of-pocket I had paid. I sent copies of all my reciepts to Ford requesting full refund of the total I paid or I will seek legal avenues to get my issue resolved.
#1851 of 1891 Re: Transmission...I don't know [robertber]
Oct 15, 2012 (6:37 am)
it is the computer it's self. the computer is directly under the windshield wipers and is coverd with the crapiest box ever. there is a leak in the plastic part under the windshield. u shoud buy some sealing puddy or somethin like that and cover all crevices and anything that could possibly cause a leak. e-mail me for more if you are not sure. also you should get the computer replaced.
#1852 of 1891 Re: Frustrated with Ford Motor Company [rkilejr]
Oct 21, 2012 (6:58 am)
I am also having the same problem. My transmission was replaced in 2010 to the tune of approx 2500.00. Ford reimbursed me 1450.00. Problem is when the torque converter failed it took out my whole transmission so I had to have it completely rebuilt (89,000 miles). I found in the Wikipedia website where there is also the possibility this model of transmission AXOD or 4F50N transmission will need rebuilt (see below) as this is what I am basing my total refund request from Ford on. Will keep you posted w/any updates.
From Wikepedia site:
Recently, NHTSA launched an investigation into the Ford Freestar and Mercury Monterey due to numerous complaints with regard to the equipped 4F50N transmission. Although the investigation is centered on the Torque Converter, these failures often require that the entire transaxle be rebuilt or replaced.
#1853 of 1891 Another Bad Transmission
Nov 11, 2012 (5:31 pm)
In 2010, we had to replace shuddering transmission. In 2011, shuddering transmission was replaced under warranty (2nd new tranny) - however, it was documented by dealer as torque converter. In 2012, transmission is shuddering again. This time, the dealer says they cannot find problem without tearing down the transmission. The dealer claims that the transmission has water in it. No water shown on dip-stick, no sign of water in transmission fluid, and no milky appearance or substance in fluid. Water is only in valve chamber (upper left corner), but has not mixed with transmission fluid. Dealer says water this is why transmission failed - it is considered an intrusion and therefore not covered by warranty?? Three times, three transmissions???