Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1842 of 1927 Re: 2004 Freestar Transmission Failure [dockay]
Sep 11, 2012 (6:35 pm)
I had the left front axle last month. There is a service bulletin for this exact problem but of course Ford does not care if when it breaks it leaves another family stranded in the middle of a highway.
#1843 of 1927 Monterey Freestar Tranny Recall (11S25)
Sep 12, 2012 (5:29 am)
Shocked...can't complain here...had tranny replaced back in Oct 2008 with a Ford reman. unit. Recently that tranny had developed a problem where the RPM would fluctuate +250 RPMs up to 3 X per minute. Ford could not ensure that the reman. unit from 2008 had the updated TC and shaft. Dealership performed the 11S25 recall and subsequently fixed all issues.
#1844 of 1927 Let's make Ford make right on the recall
Sep 12, 2012 (10:17 am)
My torque converter went out on family vacation stranding my entire family. We had it replaced by a Ford dealer for way more than the $1450.00 they want to pay us. They replaced it with another faulty, recalled transmission. Now they don't want to pay us what we paid them to replace it. But not only that now they don't want to pay us AND replace it. They gave me the run around and said one or the other not both. Ford has now sold me 2 recalled transmissions and will not make right on it. So I've set up a facebook page for everyone in the same boat. Perhaps if we all join together Ford will have to make right on their recall. They are still putting my family in danger and they have stolen my money. I'm not going to stand for it, I'm fighting it. Interestinly enough when I threatened legal action to the guy on the phone he started back peddaling fast. Perhaps it needs to go to class action. Check out the page and leave your comments.
#1845 of 1927 Re: Monterey Freestar Tranny Recall (11S25) [box207]
Sep 13, 2012 (8:47 pm)
Did Ford reimburse you the money you paid to have the tranny replaced AND give you another new one? Did you have any problems with them? I'm totally getting shut down by them.
Sep 14, 2012 (7:43 am)
took all my bills from repairs back to dealership along with recall letter. in total my van was at the shop 6 times for a total of $2025. i know that the recall stated that the most to be refunded is $1450 so thats what i was expecting. turns out that the only bill they accepted was the one that specifically said torque converter on it. it took them 5 other time to figure out that that was the problem but that didnt matter. i guess $1100 IS better than nothing but the inconvenience and worries should have been enough for their mistakes in diagnosing the problem. dropped off 9/12. we'll see how long it takes...... stay tuned............
#1847 of 1927 Re: Monterey Freestar Tranny Recall (11S25) [emb5]
Sep 14, 2012 (7:44 am)
nope. one or the other
Oct 06, 2012 (11:51 am)
My transmission went out and I paid to have it fixed. When it went out the second time I let it sit for a year waiting on a recall. When the recall came the dealer repaired it. Then I turned in my paper work from the first repair to the dealer. The dealer stated I would be reimbursed but Ford said no.
#1849 of 1927 Frustrated with Ford Motor Company
Oct 12, 2012 (10:28 am)
I own a 2004 Ford Freestar and back in Oct 2009 I lost power to the wheels and coasted to a stop amoung a busy stretch of road. Got it towed to a ford dealer and was told the transmission failed (I could have figured that one out!!!). The "Ford Certified Techncian" explained to me that it was the torque converter that caused in issue I had with the drive train. The only option that I was given by the manager of the "Certified Ford Service Center" was to replace the entire transmission, at a cost of $3210. Now there is a recall out for just the torque converter, ford has decided to only refund those who paid out-of-pocket repairs to their vehicles $1450, which I think is wrong. Is anyone having the same issue with getting a refund of what you paid to have your Freestar's fixed?
#1850 of 1927 Re: Not both [jeepermeo2]
Oct 12, 2012 (10:37 am)
I am deeling with same situation with ford and trying to get a refund. My Freestar transmission quit working back in 2009, same signs as it the torque converter failed. The only option I was given by a Certified Ford Mechanic at the dealership was to replace the entire transmission which cost me out-of-pocket $3210. Ford is saying they will only refund me $1450, not the total out-of-pocket I had paid. I sent copies of all my reciepts to Ford requesting full refund of the total I paid or I will seek legal avenues to get my issue resolved.
#1851 of 1927 Re: Transmission...I don't know [robertber]
Oct 15, 2012 (5:37 am)
it is the computer it's self. the computer is directly under the windshield wipers and is coverd with the crapiest box ever. there is a leak in the plastic part under the windshield. u shoud buy some sealing puddy or somethin like that and cover all crevices and anything that could possibly cause a leak. e-mail me for more if you are not sure. also you should get the computer replaced.