Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
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Ford Freestar, Mercury Monterey, Transmission, Van
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#1828 of 1927 Re: 2004 Freestar Transmission Failure [royaledawn]
Aug 23, 2012 (5:45 am)
Just got my check (for $1425) ... What a nightmare! My transmission is out for the second time, and getting them to reimburse me for the first one was the most frustrating experience of my life. I like many others had the tranny go out at 67,000 miles, and had a rebuild from a shop, not a Ford dealership. (Not to mention, I splashed through a puddle one time and had that same PCM failure many others have had).
The first dealership I went to (Crown Ford in Nashville) was totally inept. They seemed clueless to the process, and found every reason to block me from my reimbursement (to the point I had to call corporate and three way their service manager in on a conference call). They made me get a letter from the shop stating that the torque converter was part of the tranny rebuild, then eventually they told me they couldn't do anything cuz I had a copy of the receipt, not the original. I drove to the shop finally to get the original, but when I did I saw a different Ford dealership on my way home (Ford Lincoln of Franklin). When I took it in there, the service manager Chris (who was the only helpful person I encountered) said just make a copy and leave it, that he didn't need the original cuz all he would do is fax it to them anyway. Wow.
The following week, he said they would give me $980, but I stood my ground. I mentioned this forum, how others in the exact same situation had received the full amount, and that I would not rest until I got the full amount. He said he'd call and ruffle some feathers about it. A week later, yeseterday, I got my check. (I got $25 shy of the full amt but I'll take it at this point).
Anyway, now that I have my $ I get enjoy it by spending it on a new tranny rebuild. Needless to say Ford will never get my business again. Not only did they screw all of us over on this vehicle, but the sleezy way they attempt to NOT take responsibilty for it is reprehensible! Hopefully at some point they will be forced into some sort of restitution on the PCM issue as well.
#1830 of 1927 Re: 2004 Freestar Transmission Failure [upsetatford]
Aug 31, 2012 (8:08 am)
What is a PCM??
I just got my Torque converter replaced through the recall, but still had to pay $180 out of pocket to reseal something & get a new transmission filter.
I too have had nothing but issues with this, second owner - purchased from my brother-in-law. I've had it for 4 yrs, only has 107k miles & I too have replaced coil pack & plugs (twice) and axel & sway bars. It still isn't right! I have this piercing noise that is almost constant while I'm driving it. They can't find the cause. I picked it up from the recall fix & had to return it the next day b/c my engine light was on. I then had to pay for an EGR valve?? The dealership was kind enough to cover the cost of the part & I just paid labor. I really despise this van & will never purchase a ford again, this was my first & last for sure!
#1831 of 1927 Re: 2004 Freestar Transmission Failure [4thorntons]
Aug 31, 2012 (8:54 am)
The PCM or ECM as it is also called is basically the "brain" to the car. It stands for powertrain control module. I wonder if my EGR valve is bad too and why my van does not accelerate smoothly.
#1832 of 1927 Re: 2004 Freestar Transmission Failure [4thorntons]
Sep 01, 2012 (3:07 am)
I'm wondering if anyone else has had strange noises since the trans was replaced. Ever since mine was replaced, it has an intermittent humming noise. It makes a sound like when you blow across the top of a bottle. I can trace it to a general area under the hood on the passenger side, but can't find a specific item. Anyone else have this. Service dept always says they can't hear the noise when they have the van.
#1833 of 1927 Re: part number [lynn1102]
Sep 04, 2012 (2:37 am)
I recently had the recall torque converter replaced. While there the steering alignment was messed up and my steering wheel was out of lign as well. they have scheduled for me to come in again 2 weeks later to have this fixed.
In reading some of the below discussions I see that the torque converter is not the only problem. I to have had to change the coil pack 3 times and have had a transmission rebuild. The good thing in relation to all of this is that I took my van to an independent transmission specialist and he caught the fact that the tranny had a little bit of sign of water in it. This means it is considered that the trany has been flooded. He called me and said that my comprehensive insurance would cover this repair. He was right. I jsut had to pay the deductible. Geico covered the rest of the repair.
When it rains really hard i have a problem with my transmission now. My van will not go. it jerks and misses and will finally go dead if you try to drive it. It has done this three times recently. When I have called the dealership they say they have no idea what is going on. I wonder if Ford has decided to do anythign about this design issue???
#1834 of 1927 Check in the bank!
Sep 05, 2012 (1:20 pm)
Received my $1450.00 check directly from Ford. Still would never buy another Ford product.
#1835 of 1927 Re: 2004 Freestar Transmission Failure [4thorntons]
Sep 06, 2012 (2:04 pm)
Has anyone paid to have their EGR valve repaired/replaced? My check engine code is on for EGR, and I'm curious what it should cost
#1836 of 1927 About 180 I think someone posted earlier
Sep 06, 2012 (2:22 pm)
I think it is about 180. How is your van running? I wonder if mine is bad because it feels like it is going to stall when I put it into gear and give it gas. I've had torque converter replaced and the PCM replaced just last month. This van is a piece of sh*t
#1837 of 1927 Re: About 180 I think someone posted earlier [upsetatford]
Sep 06, 2012 (5:45 pm)
I just had to replace the filler neck, fuel pump, egr valve, and gas tank pressure sensor totaling approx $3000. Not to mention the entire transmission 3yrs ago for $3000. P.O.S. Will never but a Ford again!