Last post on May 22, 2013 at 1:13 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1822 of 1891 Re: part number [tabbatha]
Aug 15, 2012 (2:56 pm)
Part number:3F2Z-7902 ACRM REMAN CONVERTER ASY
#1823 of 1891 Re: part number [kaki1]
Aug 15, 2012 (3:15 pm)
My receipt said "transmission including torque converter". Sounds like they're getting desparate. I got paid the 1450.00 in less than a week.
Aug 17, 2012 (7:00 pm)
After many letters and phone calls to Ford, NHTSA and Center for Auto Safety I have finally gotten my check ($1450) for the replaced torque converter. I guess I am one of the lucky ones as the cost of replacement was $1549. When I trade my van in I will close a chapter that has been one of a lot of frustration. Good luck to all of you that are still waiting. Have patience.
#1825 of 1891 Re: 2004 Freestar Transmission Failure [lynn1102]
Aug 20, 2012 (9:12 am)
There is more than just what Ford is recalling the vehicles for. It is more than the torque converter that is the current recall. There is a design flaw with the protection of the electrical as well. Water is coming through the vents of the wiper blades and going to computer componats and other electrical parts and shorting them out. I have had the chip for my transmission shorted out twice in 6 months because of it. Ford is well aware of the problem but will not do a thing about it. Everyone needs to contact their local BBB and https://www-odi.nhtsa.dot.gov/ivoq/ and file complaints with them. NHTSA will investigate and can force Ford to recall for that problem and fix it. I was lucky that there wasn't an accident my grandchildren and I hurt.
#1826 of 1891 Re: 2004 Freestar Transmission Failure [royaledawn]
Aug 20, 2012 (2:47 pm)
And if you dig deep enough, some vehicles, they didn't say which ones, also have a problem with the power steering hose coming loose, and poor manufacture of the front wheel assembly. And a minor problem with certain make filters. None of these have specific model numbers or VIN numbers so I don't know if mines is on the list or not According to Ford's web site, they don't have ANY recalls on ANY vehicles.
#1827 of 1891 Re: 2004 Freestar Transmission Failure [royaledawn]
Aug 20, 2012 (2:50 pm)
I just replaced my PCM about a week ago due to this problem and replaced my torque converter a few years ago. I got my refund check today, but I have had NOTHING but problems with this van. Replaced the torque convert, A/C unit, tierod, coils and plugs and now the PCM. After all this my van is still not running correctly, paid over 40k for the van. It is currently nothing but a huge waste of space in my garage and probably about 5k in repairs.
#1828 of 1891 Re: 2004 Freestar Transmission Failure [royaledawn]
Aug 23, 2012 (6:45 am)
Just got my check (for $1425) ... What a nightmare! My transmission is out for the second time, and getting them to reimburse me for the first one was the most frustrating experience of my life. I like many others had the tranny go out at 67,000 miles, and had a rebuild from a shop, not a Ford dealership. (Not to mention, I splashed through a puddle one time and had that same PCM failure many others have had).
The first dealership I went to (Crown Ford in Nashville) was totally inept. They seemed clueless to the process, and found every reason to block me from my reimbursement (to the point I had to call corporate and three way their service manager in on a conference call). They made me get a letter from the shop stating that the torque converter was part of the tranny rebuild, then eventually they told me they couldn't do anything cuz I had a copy of the receipt, not the original. I drove to the shop finally to get the original, but when I did I saw a different Ford dealership on my way home (Ford Lincoln of Franklin). When I took it in there, the service manager Chris (who was the only helpful person I encountered) said just make a copy and leave it, that he didn't need the original cuz all he would do is fax it to them anyway. Wow.
The following week, he said they would give me $980, but I stood my ground. I mentioned this forum, how others in the exact same situation had received the full amount, and that I would not rest until I got the full amount. He said he'd call and ruffle some feathers about it. A week later, yeseterday, I got my check. (I got $25 shy of the full amt but I'll take it at this point).
Anyway, now that I have my $ I get enjoy it by spending it on a new tranny rebuild. Needless to say Ford will never get my business again. Not only did they screw all of us over on this vehicle, but the sleezy way they attempt to NOT take responsibilty for it is reprehensible! Hopefully at some point they will be forced into some sort of restitution on the PCM issue as well.
#1830 of 1891 Re: 2004 Freestar Transmission Failure [upsetatford]
Aug 31, 2012 (9:08 am)
What is a PCM??
I just got my Torque converter replaced through the recall, but still had to pay $180 out of pocket to reseal something & get a new transmission filter.
I too have had nothing but issues with this, second owner - purchased from my brother-in-law. I've had it for 4 yrs, only has 107k miles & I too have replaced coil pack & plugs (twice) and axel & sway bars. It still isn't right! I have this piercing noise that is almost constant while I'm driving it. They can't find the cause. I picked it up from the recall fix & had to return it the next day b/c my engine light was on. I then had to pay for an EGR valve?? The dealership was kind enough to cover the cost of the part & I just paid labor. I really despise this van & will never purchase a ford again, this was my first & last for sure!
#1831 of 1891 Re: 2004 Freestar Transmission Failure [4thorntons]
Aug 31, 2012 (9:54 am)
The PCM or ECM as it is also called is basically the "brain" to the car. It stands for powertrain control module. I wonder if my EGR valve is bad too and why my van does not accelerate smoothly.