Last post on May 22, 2013 at 1:13 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Aug 13, 2012 (4:26 pm)
I received my check for 1450.00 the beginning of last week. It only took a few day, but the check came thru with the dealer name and account number on it.
Then on Saturday, I got a letter from Ford that my dealer now has the parts to replace my torque converter. My complete trans was replace last December. Good record keeping - not.
Aug 14, 2012 (10:55 am)
Went to one dealer they told me since I had the work done at AMMCO Ford would not refund my money I told them that other people had been getting money they said they wouldn't even try, so went to another dealer they sumited my bill for $2450 I got a check today from the dealer for $873.09 asked why they said I should be happy to just get anything. NOT. went to the mail box today finally got my recall notice. I have had the car in storage for the last 3 months since the transmission went out for the 5th time, this time ford said it was the transmission & they would not fix it. never buying from Ford agian
#1820 of 1891 Ford finally accepted my invoice
Aug 14, 2012 (4:21 pm)
Well, after 3 tries Ford finally took my invoice. They tried saying there wasn't enough info on it again but after she got out the "rule book", then decided it was good enough. And they kept reminding me the refund was only for $1450 not the full amount of my transmission being replaced. YES, thank you for reminding me.....ugh! My mechanic put on my invoice that my torque converter only cost $325.00. Is that normal? So I'm guessing that's all my refund will be. $2800 dollars later.........
Aug 15, 2012 (12:10 pm)
I submitted my refund to ford and it came back incorrect part number. Does anyone have a part number for there torque convertor?
#1822 of 1891 Re: part number [tabbatha]
Aug 15, 2012 (2:56 pm)
Part number:3F2Z-7902 ACRM REMAN CONVERTER ASY
#1823 of 1891 Re: part number [kaki1]
Aug 15, 2012 (3:15 pm)
My receipt said "transmission including torque converter". Sounds like they're getting desparate. I got paid the 1450.00 in less than a week.
Aug 17, 2012 (7:00 pm)
After many letters and phone calls to Ford, NHTSA and Center for Auto Safety I have finally gotten my check ($1450) for the replaced torque converter. I guess I am one of the lucky ones as the cost of replacement was $1549. When I trade my van in I will close a chapter that has been one of a lot of frustration. Good luck to all of you that are still waiting. Have patience.
#1825 of 1891 Re: 2004 Freestar Transmission Failure [lynn1102]
Aug 20, 2012 (9:12 am)
There is more than just what Ford is recalling the vehicles for. It is more than the torque converter that is the current recall. There is a design flaw with the protection of the electrical as well. Water is coming through the vents of the wiper blades and going to computer componats and other electrical parts and shorting them out. I have had the chip for my transmission shorted out twice in 6 months because of it. Ford is well aware of the problem but will not do a thing about it. Everyone needs to contact their local BBB and https://www-odi.nhtsa.dot.gov/ivoq/ and file complaints with them. NHTSA will investigate and can force Ford to recall for that problem and fix it. I was lucky that there wasn't an accident my grandchildren and I hurt.
#1826 of 1891 Re: 2004 Freestar Transmission Failure [royaledawn]
Aug 20, 2012 (2:47 pm)
And if you dig deep enough, some vehicles, they didn't say which ones, also have a problem with the power steering hose coming loose, and poor manufacture of the front wheel assembly. And a minor problem with certain make filters. None of these have specific model numbers or VIN numbers so I don't know if mines is on the list or not According to Ford's web site, they don't have ANY recalls on ANY vehicles.
#1827 of 1891 Re: 2004 Freestar Transmission Failure [royaledawn]
Aug 20, 2012 (2:50 pm)
I just replaced my PCM about a week ago due to this problem and replaced my torque converter a few years ago. I got my refund check today, but I have had NOTHING but problems with this van. Replaced the torque convert, A/C unit, tierod, coils and plugs and now the PCM. After all this my van is still not running correctly, paid over 40k for the van. It is currently nothing but a huge waste of space in my garage and probably about 5k in repairs.