Last post on Jun 14, 2013 at 12:47 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1816 of 1900 Re: Joined the Transmission Failure Club at 49K Miles [ghardie]
Aug 09, 2012 (8:28 am)
I have been boycotting Ford since the paint peeled off my F150 24 years ago. I paid to have it repainted because they out right refused to acknowledge they had a paint problem, yet only months later it came out in mass media that Ford was repainting the victim's vehicles for free. I mailed them a letter asking to be reimbursed since I had paid this out of my own pocket only 4 months earlier and they outright refused and called my bluff when I promised them that if they don't do the morally no-brainer correct thing here, I will boycott their sorry butts for the rest of my life, AND I would spread the word when situations arise that sharing that type of info is appropriate.
And I (as only a small voice in the sea of vehicle ownership) will boycott any other manufacturer that is equally unfair in such a no-brainer type instance. Fortunately, all other brands since (foreign, since GM, Chrysler had all been unfair to me earlier also, and the paint deal on the Ford was, in fact their second chance to redeem themselves) have not had issues significant enough to warrant an outright ban.
I am convinced that the delay and "we have never heard of this problem before" tactics do save these big companies money in the long run. But that is only because not enough small voices stand united and stay firm in their convictions. And the crooked manufacturers know this and continue to take advantage until pressed against the wall to make changes. Sort of like what Mazda had to do when denying all the legitimate rust claims since early 2000's. They had very loyal customers whom they took advantage of and finally those same customers vowed to (even though they loved all other aspects of their Mazda) never buy another Mazda product again out of principle if nothing else, even though they might find some offerings from year to year very desirable and tempting.
And that works for me too re Ford.
Aug 13, 2012 (4:14 pm)
Today I received my second recall notice stating that I should take my car in for torque converter issues or I have done that to send in a request for reimbursement (which I did last week). The letter clearly stated that we would only get $1450. I will let you know when I have the check in hand and according to the dealership it should be this Friday. We'll see!!!
Aug 13, 2012 (4:26 pm)
I received my check for 1450.00 the beginning of last week. It only took a few day, but the check came thru with the dealer name and account number on it.
Then on Saturday, I got a letter from Ford that my dealer now has the parts to replace my torque converter. My complete trans was replace last December. Good record keeping - not.
Aug 14, 2012 (10:55 am)
Went to one dealer they told me since I had the work done at AMMCO Ford would not refund my money I told them that other people had been getting money they said they wouldn't even try, so went to another dealer they sumited my bill for $2450 I got a check today from the dealer for $873.09 asked why they said I should be happy to just get anything. NOT. went to the mail box today finally got my recall notice. I have had the car in storage for the last 3 months since the transmission went out for the 5th time, this time ford said it was the transmission & they would not fix it. never buying from Ford agian
#1820 of 1900 Ford finally accepted my invoice
Aug 14, 2012 (4:21 pm)
Well, after 3 tries Ford finally took my invoice. They tried saying there wasn't enough info on it again but after she got out the "rule book", then decided it was good enough. And they kept reminding me the refund was only for $1450 not the full amount of my transmission being replaced. YES, thank you for reminding me.....ugh! My mechanic put on my invoice that my torque converter only cost $325.00. Is that normal? So I'm guessing that's all my refund will be. $2800 dollars later.........
Aug 15, 2012 (12:10 pm)
I submitted my refund to ford and it came back incorrect part number. Does anyone have a part number for there torque convertor?
#1822 of 1900 Re: part number [tabbatha]
Aug 15, 2012 (2:56 pm)
Part number:3F2Z-7902 ACRM REMAN CONVERTER ASY
#1823 of 1900 Re: part number [kaki1]
Aug 15, 2012 (3:15 pm)
My receipt said "transmission including torque converter". Sounds like they're getting desparate. I got paid the 1450.00 in less than a week.
Aug 17, 2012 (7:00 pm)
After many letters and phone calls to Ford, NHTSA and Center for Auto Safety I have finally gotten my check ($1450) for the replaced torque converter. I guess I am one of the lucky ones as the cost of replacement was $1549. When I trade my van in I will close a chapter that has been one of a lot of frustration. Good luck to all of you that are still waiting. Have patience.
#1825 of 1900 Re: 2004 Freestar Transmission Failure [lynn1102]
Aug 20, 2012 (9:12 am)
There is more than just what Ford is recalling the vehicles for. It is more than the torque converter that is the current recall. There is a design flaw with the protection of the electrical as well. Water is coming through the vents of the wiper blades and going to computer componats and other electrical parts and shorting them out. I have had the chip for my transmission shorted out twice in 6 months because of it. Ford is well aware of the problem but will not do a thing about it. Everyone needs to contact their local BBB and https://www-odi.nhtsa.dot.gov/ivoq/ and file complaints with them. NHTSA will investigate and can force Ford to recall for that problem and fix it. I was lucky that there wasn't an accident my grandchildren and I hurt.