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Ford Freestar Transmission Problems

1889 messages,  Last post on May 07, 2013 at 10:10 AM

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Messages Page 183 of 190

#1813 of 1889 Re: Refund from Ford [jccrawford] by motheye

Aug 06, 2012 (6:58 am)

Replying to: jccrawford (Jul 13, 2012 1:50 pm)
Anyone have any specific questions I can ask Ford or my dealership? I called Ford this morning checking on the status of my refund as they have confirmed my dealer has submitted the invoices and were received on July 14. When I called Ford this morning they told me I have to call my dealer for status updates--but I'm pretty sure they are going to tell me I have to call Ford. FYI--the dealer did the trans replacement--only option-and my invoice from them just said "transmission"; they subbed out the job and I have never seen any detailed invoices so I don't know if the words "torque converter" are on anything. Also--Ford tells me they will be processing any potential refund but I'm hearing some of us are getting checks at the dealership? What gives?

#1814 of 1889 Are you kidding me?!?!?!?! by witchhazel73

Aug 08, 2012 (2:30 pm)

Recieved my 2nd invoice from the mechanic today, took it to Ford and they said nope, not good enough. So once again I have to contact the mechanic that is in Kentucky (I live in Michigan but broke down on a trip to Florida) and ask him to send a detailed, itemized invoice. The last invoice he sent took a month, can't imagine how long this one will take.
I was sure to let the Ford service dept know that I hope there will be a claim on the entire transmission. I wouldn't be dealing with this bull if Ford was on the ball. My whole transmission had to be replaced because of the torque converter!!!!! DUH!!!!!
I am so frustrated!!!!!!!!!!!

#1815 of 1889 Reimbursement! by doodleallday

Aug 08, 2012 (8:17 pm)

On Monday, 8-6-2012 I filed for reimbursement for my torque converter replacement. The person at my Ford dealer (not the one that repaired it as that dealer was out of state) was very pleasant and efficient (just wish Ford Motor Co was) and said that I should receive my check within 10 to 14 days. I did not want to leave my original so she made a color copy of it. I will post when I receive the check!!!

#1816 of 1889 Re: Joined the Transmission Failure Club at 49K Miles [ghardie] by gimmestdtranny

Aug 09, 2012 (8:28 am)

Replying to: ghardie (Aug 02, 2012 11:30 pm)
I have been boycotting Ford since the paint peeled off my F150 24 years ago. I paid to have it repainted because they out right refused to acknowledge they had a paint problem, yet only months later it came out in mass media that Ford was repainting the victim's vehicles for free. I mailed them a letter asking to be reimbursed since I had paid this out of my own pocket only 4 months earlier and they outright refused and called my bluff when I promised them that if they don't do the morally no-brainer correct thing here, I will boycott their sorry butts for the rest of my life, AND I would spread the word when situations arise that sharing that type of info is appropriate.
 
And I (as only a small voice in the sea of vehicle ownership) will boycott any other manufacturer that is equally unfair in such a no-brainer type instance. Fortunately, all other brands since (foreign, since GM, Chrysler had all been unfair to me earlier also, and the paint deal on the Ford was, in fact their second chance to redeem themselves) have not had issues significant enough to warrant an outright ban.
 
I am convinced that the delay and "we have never heard of this problem before" tactics do save these big companies money in the long run. But that is only because not enough small voices stand united and stay firm in their convictions. And the crooked manufacturers know this and continue to take advantage until pressed against the wall to make changes. Sort of like what Mazda had to do when denying all the legitimate rust claims since early 2000's. They had very loyal customers whom they took advantage of and finally those same customers vowed to (even though they loved all other aspects of their Mazda) never buy another Mazda product again out of principle if nothing else, even though they might find some offerings from year to year very desirable and tempting.
 
And that works for me too re Ford.

#1817 of 1889 Refund by doodleallday

Aug 13, 2012 (4:14 pm)

Today I received my second recall notice stating that I should take my car in for torque converter issues or I have done that to send in a request for reimbursement (which I did last week). The letter clearly stated that we would only get $1450. I will let you know when I have the check in hand and according to the dealership it should be this Friday. We'll see!!!

#1818 of 1889 Refund by lynn1102

Aug 13, 2012 (4:26 pm)

I received my check for 1450.00 the beginning of last week. It only took a few day, but the check came thru with the dealer name and account number on it.
Then on Saturday, I got a letter from Ford that my dealer now has the parts to replace my torque converter. My complete trans was replace last December. Good record keeping - not.
 
Lynn

#1819 of 1889 Got my check by johntopo

Aug 14, 2012 (10:55 am)

Went to one dealer they told me since I had the work done at AMMCO Ford would not refund my money I told them that other people had been getting money they said they wouldn't even try, so went to another dealer they sumited my bill for $2450 I got a check today from the dealer for $873.09 asked why they said I should be happy to just get anything. NOT. went to the mail box today finally got my recall notice. I have had the car in storage for the last 3 months since the transmission went out for the 5th time, this time ford said it was the transmission & they would not fix it. never buying from Ford agian

#1820 of 1889 Ford finally accepted my invoice by witchhazel73

Aug 14, 2012 (4:21 pm)

Well, after 3 tries Ford finally took my invoice. They tried saying there wasn't enough info on it again but after she got out the "rule book", then decided it was good enough. And they kept reminding me the refund was only for $1450 not the full amount of my transmission being replaced. YES, thank you for reminding me.....ugh! My mechanic put on my invoice that my torque converter only cost $325.00. Is that normal? So I'm guessing that's all my refund will be. $2800 dollars later.........

#1821 of 1889 part number by tabbatha

Aug 15, 2012 (12:10 pm)

I submitted my refund to ford and it came back incorrect part number. Does anyone have a part number for there torque convertor?

#1822 of 1889 Re: part number [tabbatha] by kaki1

Aug 15, 2012 (2:56 pm)

Replying to: tabbatha (Aug 15, 2012 12:10 pm)
Part number:3F2Z-7902 ACRM REMAN CONVERTER ASY

Messages Page 183 of 190

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