Last post on Jun 14, 2013 at 12:47 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1809 of 1900 Re: Screwed Again! [joema1]
Aug 02, 2012 (2:14 pm)
I guess my dealership lied to me (again) by telling me that it was the stator, that it did in fact spread metal shavings throughout the trans, and by telling me that they had never heard of a problem with Freestar transmissions and had replaced very few. This is a good sized dealership too, not some small town operation. I would hope you don't do that.
#1810 of 1900 Re: Share our story [catch610]
Aug 02, 2012 (8:14 pm)
I also got the recall letter on my Ford Freestar. Are we required to go to a Ford dealer or can we go to our regular mechanic? The car has been acting up and now I am anxious to have it looked at.
#1811 of 1900 Recall 2004 Ford Freestar
Aug 02, 2012 (8:45 pm)
Is there a California or federal law that says I must go to a Ford dealer to have this problem taken care of that Ford has caused? Frankly, I don't feel comfortable about taking it to a dealer when they are the ones who caused this problem in the first place.
#1812 of 1900 Re: Joined the Transmission Failure Club at 49K Miles [jgenovese]
Aug 02, 2012 (11:30 pm)
I lost my torque converter 99k miles on 4/2009 Dealer repaired my vehicle for $3100 45K later 3/2012 I lost torque converter again, Dealer repared vehicle for $1100 inhouse.. I was told to submit my invoices for reimbursment to local dealer..and they and Ford refuse to reimburse anything..Count me in on any civil action..no wonder they turned down the Obama money ..they just steal it from their customers
#1813 of 1900 Re: Refund from Ford [jccrawford]
Aug 06, 2012 (6:58 am)
Anyone have any specific questions I can ask Ford or my dealership? I called Ford this morning checking on the status of my refund as they have confirmed my dealer has submitted the invoices and were received on July 14. When I called Ford this morning they told me I have to call my dealer for status updates--but I'm pretty sure they are going to tell me I have to call Ford. FYI--the dealer did the trans replacement--only option-and my invoice from them just said "transmission"; they subbed out the job and I have never seen any detailed invoices so I don't know if the words "torque converter" are on anything. Also--Ford tells me they will be processing any potential refund but I'm hearing some of us are getting checks at the dealership? What gives?
#1814 of 1900 Are you kidding me?!?!?!?!
Aug 08, 2012 (2:30 pm)
Recieved my 2nd invoice from the mechanic today, took it to Ford and they said nope, not good enough. So once again I have to contact the mechanic that is in Kentucky (I live in Michigan but broke down on a trip to Florida) and ask him to send a detailed, itemized invoice. The last invoice he sent took a month, can't imagine how long this one will take.
I was sure to let the Ford service dept know that I hope there will be a claim on the entire transmission. I wouldn't be dealing with this bull if Ford was on the ball. My whole transmission had to be replaced because of the torque converter!!!!! DUH!!!!!
I am so frustrated!!!!!!!!!!!
Aug 08, 2012 (8:17 pm)
On Monday, 8-6-2012 I filed for reimbursement for my torque converter replacement. The person at my Ford dealer (not the one that repaired it as that dealer was out of state) was very pleasant and efficient (just wish Ford Motor Co was) and said that I should receive my check within 10 to 14 days. I did not want to leave my original so she made a color copy of it. I will post when I receive the check!!!
#1816 of 1900 Re: Joined the Transmission Failure Club at 49K Miles [ghardie]
Aug 09, 2012 (8:28 am)
I have been boycotting Ford since the paint peeled off my F150 24 years ago. I paid to have it repainted because they out right refused to acknowledge they had a paint problem, yet only months later it came out in mass media that Ford was repainting the victim's vehicles for free. I mailed them a letter asking to be reimbursed since I had paid this out of my own pocket only 4 months earlier and they outright refused and called my bluff when I promised them that if they don't do the morally no-brainer correct thing here, I will boycott their sorry butts for the rest of my life, AND I would spread the word when situations arise that sharing that type of info is appropriate.
And I (as only a small voice in the sea of vehicle ownership) will boycott any other manufacturer that is equally unfair in such a no-brainer type instance. Fortunately, all other brands since (foreign, since GM, Chrysler had all been unfair to me earlier also, and the paint deal on the Ford was, in fact their second chance to redeem themselves) have not had issues significant enough to warrant an outright ban.
I am convinced that the delay and "we have never heard of this problem before" tactics do save these big companies money in the long run. But that is only because not enough small voices stand united and stay firm in their convictions. And the crooked manufacturers know this and continue to take advantage until pressed against the wall to make changes. Sort of like what Mazda had to do when denying all the legitimate rust claims since early 2000's. They had very loyal customers whom they took advantage of and finally those same customers vowed to (even though they loved all other aspects of their Mazda) never buy another Mazda product again out of principle if nothing else, even though they might find some offerings from year to year very desirable and tempting.
And that works for me too re Ford.
Aug 13, 2012 (4:14 pm)
Today I received my second recall notice stating that I should take my car in for torque converter issues or I have done that to send in a request for reimbursement (which I did last week). The letter clearly stated that we would only get $1450. I will let you know when I have the check in hand and according to the dealership it should be this Friday. We'll see!!!
Aug 13, 2012 (4:26 pm)
I received my check for 1450.00 the beginning of last week. It only took a few day, but the check came thru with the dealer name and account number on it.
Then on Saturday, I got a letter from Ford that my dealer now has the parts to replace my torque converter. My complete trans was replace last December. Good record keeping - not.