Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1806 of 1889 Re: Any advice [lynn1102]
Aug 02, 2012 (8:50 am)
I just got off the phone with Ford Motor Company. Looks like I have to go back to my repair shop and tell them to update my receipt so I to can get my refund.
The customer support center indicated that if it specifically did not identify the replacement of the torque converter, it wouldn't be paid. I told them there was no "recall" at the time of the incident and that the entire transmission was replace as a result. Ridiculous!!!!!!!!!! I had a Ford transmission installed which means I could potentially have the same problem with that one, but I don't dare bring it to the dealer, I don't trust them. Guess we'll wait and see.
#1807 of 1889 Re: Any advice [catch610]
Aug 02, 2012 (9:10 am)
My work was done by a local transmission shop. The receipt did mention the torque converter. My van was part of the recall and I took the information to a local Ford Dealer in Huntersville, NC. We received a check for the full amount they allowing from the dealer within 10 to 12 days of submitting. I was pleased with the overall process on this after working almost 2 years on this project.
#1808 of 1889 This can't be good
Aug 02, 2012 (9:51 am)
Any lawyers here?
Does this mean Ford will now be hanging up on any calls we make?
I had to replace my entire tranny and torque converter at the Ford dealership.
The tranny's clutch was banging between gears, torque converter filings likely to blame.
They replaced it all with remanufactured parts, cost 2300.
AND that was after they subtracted the cost of the torque converter components and installation cost.
what is MY recourse.
We purchased new in 2004, work done last month w/ 75000 mi.
#1809 of 1889 Re: Screwed Again! [joema1]
Aug 02, 2012 (2:14 pm)
I guess my dealership lied to me (again) by telling me that it was the stator, that it did in fact spread metal shavings throughout the trans, and by telling me that they had never heard of a problem with Freestar transmissions and had replaced very few. This is a good sized dealership too, not some small town operation. I would hope you don't do that.
#1810 of 1889 Re: Share our story [catch610]
Aug 02, 2012 (8:14 pm)
I also got the recall letter on my Ford Freestar. Are we required to go to a Ford dealer or can we go to our regular mechanic? The car has been acting up and now I am anxious to have it looked at.
#1811 of 1889 Recall 2004 Ford Freestar
Aug 02, 2012 (8:45 pm)
Is there a California or federal law that says I must go to a Ford dealer to have this problem taken care of that Ford has caused? Frankly, I don't feel comfortable about taking it to a dealer when they are the ones who caused this problem in the first place.
#1812 of 1889 Re: Joined the Transmission Failure Club at 49K Miles [jgenovese]
Aug 02, 2012 (11:30 pm)
I lost my torque converter 99k miles on 4/2009 Dealer repaired my vehicle for $3100 45K later 3/2012 I lost torque converter again, Dealer repared vehicle for $1100 inhouse.. I was told to submit my invoices for reimbursment to local dealer..and they and Ford refuse to reimburse anything..Count me in on any civil action..no wonder they turned down the Obama money ..they just steal it from their customers
#1813 of 1889 Re: Refund from Ford [jccrawford]
Aug 06, 2012 (6:58 am)
Anyone have any specific questions I can ask Ford or my dealership? I called Ford this morning checking on the status of my refund as they have confirmed my dealer has submitted the invoices and were received on July 14. When I called Ford this morning they told me I have to call my dealer for status updates--but I'm pretty sure they are going to tell me I have to call Ford. FYI--the dealer did the trans replacement--only option-and my invoice from them just said "transmission"; they subbed out the job and I have never seen any detailed invoices so I don't know if the words "torque converter" are on anything. Also--Ford tells me they will be processing any potential refund but I'm hearing some of us are getting checks at the dealership? What gives?
#1814 of 1889 Are you kidding me?!?!?!?!
Aug 08, 2012 (2:30 pm)
Recieved my 2nd invoice from the mechanic today, took it to Ford and they said nope, not good enough. So once again I have to contact the mechanic that is in Kentucky (I live in Michigan but broke down on a trip to Florida) and ask him to send a detailed, itemized invoice. The last invoice he sent took a month, can't imagine how long this one will take.
I was sure to let the Ford service dept know that I hope there will be a claim on the entire transmission. I wouldn't be dealing with this bull if Ford was on the ball. My whole transmission had to be replaced because of the torque converter!!!!! DUH!!!!!
I am so frustrated!!!!!!!!!!!
Aug 08, 2012 (8:17 pm)
On Monday, 8-6-2012 I filed for reimbursement for my torque converter replacement. The person at my Ford dealer (not the one that repaired it as that dealer was out of state) was very pleasant and efficient (just wish Ford Motor Co was) and said that I should receive my check within 10 to 14 days. I did not want to leave my original so she made a color copy of it. I will post when I receive the check!!!