Last post on Jun 14, 2013 at 12:47 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1803 of 1900 Re: Refund from Ford [lynda7]
Aug 01, 2012 (7:39 pm)
go to another dealer there is no trying about it they will fill the form out and send you the money as long as it says torque converter
#1804 of 1900 DONT FORGET EVERYONE THAT GOT A REFUND!!!
Aug 01, 2012 (7:45 pm)
ok we got our refund but we still need it fixed what i have read and seen is there is a bad design flaw and they have a work around and they still have to fix that just because our van is moving and the torque converter was replaced it still can happen so help me help you by sending more e-mails to ford stating now we have our refunds now fix the flaw or you will pay again helppppp meeeee
#1805 of 1900 Re: Refund from Ford [lynda7]
Aug 01, 2012 (7:49 pm)
she is wrong you get 1450.00 dont settle print all these 1450.00 out and show her what a joke she is going by what it would cost her to replace it ford is such a jerk they remind me of sbc ALL MONEY HUNGRY LIKE THEY HAVE NOT GOT ENOUGH WALK IN THESE BROKE ASS SHOES FORD
#1806 of 1900 Re: Any advice [lynn1102]
Aug 02, 2012 (8:50 am)
I just got off the phone with Ford Motor Company. Looks like I have to go back to my repair shop and tell them to update my receipt so I to can get my refund.
The customer support center indicated that if it specifically did not identify the replacement of the torque converter, it wouldn't be paid. I told them there was no "recall" at the time of the incident and that the entire transmission was replace as a result. Ridiculous!!!!!!!!!! I had a Ford transmission installed which means I could potentially have the same problem with that one, but I don't dare bring it to the dealer, I don't trust them. Guess we'll wait and see.
#1807 of 1900 Re: Any advice [catch610]
Aug 02, 2012 (9:10 am)
My work was done by a local transmission shop. The receipt did mention the torque converter. My van was part of the recall and I took the information to a local Ford Dealer in Huntersville, NC. We received a check for the full amount they allowing from the dealer within 10 to 12 days of submitting. I was pleased with the overall process on this after working almost 2 years on this project.
#1808 of 1900 This can't be good
Aug 02, 2012 (9:51 am)
Any lawyers here?
Does this mean Ford will now be hanging up on any calls we make?
I had to replace my entire tranny and torque converter at the Ford dealership.
The tranny's clutch was banging between gears, torque converter filings likely to blame.
They replaced it all with remanufactured parts, cost 2300.
AND that was after they subtracted the cost of the torque converter components and installation cost.
what is MY recourse.
We purchased new in 2004, work done last month w/ 75000 mi.
#1809 of 1900 Re: Screwed Again! [joema1]
Aug 02, 2012 (2:14 pm)
I guess my dealership lied to me (again) by telling me that it was the stator, that it did in fact spread metal shavings throughout the trans, and by telling me that they had never heard of a problem with Freestar transmissions and had replaced very few. This is a good sized dealership too, not some small town operation. I would hope you don't do that.
#1810 of 1900 Re: Share our story [catch610]
Aug 02, 2012 (8:14 pm)
I also got the recall letter on my Ford Freestar. Are we required to go to a Ford dealer or can we go to our regular mechanic? The car has been acting up and now I am anxious to have it looked at.
#1811 of 1900 Recall 2004 Ford Freestar
Aug 02, 2012 (8:45 pm)
Is there a California or federal law that says I must go to a Ford dealer to have this problem taken care of that Ford has caused? Frankly, I don't feel comfortable about taking it to a dealer when they are the ones who caused this problem in the first place.
#1812 of 1900 Re: Joined the Transmission Failure Club at 49K Miles [jgenovese]
Aug 02, 2012 (11:30 pm)
I lost my torque converter 99k miles on 4/2009 Dealer repaired my vehicle for $3100 45K later 3/2012 I lost torque converter again, Dealer repared vehicle for $1100 inhouse.. I was told to submit my invoices for reimbursment to local dealer..and they and Ford refuse to reimburse anything..Count me in on any civil action..no wonder they turned down the Obama money ..they just steal it from their customers