Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1799 of 1927 Re: Share our story [jccrawford]
Aug 01, 2012 (10:48 am)
I too recieved a recall notice for my 2004 Freestar back in January and to date, have received no further communication. My VIN also doesn't show up as a recall vehicle. The interesting part to this is that I sent my daughter to the Ford dealer to get an additional replacement key and fob. They took the vehicle in and did an inspection "that we did not ask for", and said they needed to order the parts for my transmission. (We lost the transmission just over a year ago - my daughter was driving on a highway when it occurred). I paid $2980 at my local mechanic to have a Ford re-built transmission put in to replace the existing one before the recall went into effect. What I find interesting is that we never ask the dealer to exam the car, but they automatically did this and ordered the parts. It took the dealer 2 days to get the parts in. I now need to get my original receipt and look for certain part #'s to see if the re-built transmission needs the parts, but I will be looking for a rebate on the expense I paid to have the transmission replaced. I think it is disgusting that Ford is only willing to pay $1450. I guess the extra $1500 I paid out to fix their mistake doesn't make them feel justified in reimbursing us. Just my two cents.
#1800 of 1927 Ford is now suing!!
Aug 01, 2012 (11:07 am)
I just saw on the news today that Ford is now suing the manufacturer of a part used on the freestar that has caused them to issue a recall of an undisclosed amount!! Do you think they will get more than we will?? I also heard that this same company is still continuing to make parts for other vehicles Ford offers. Maybe if they win their case, they will then refund for the transmissions too!! It would be nice for someone to take responsibility here!!!
#1801 of 1927 Re: Reimbursement post-sale [akachas]
Aug 01, 2012 (6:34 pm)
OK EVERYONE WHO WOULD BY FORD AGAIN I GOT MY 1450.00 TODAY AFTER 5 DAYS AND 4 YEARS WAITING !!! AS FAR AS IAM CONCERNED MY NEXT CAR OR VAN WILL BE SOMETHING AMERICAN MADE I HOPE BUT IF I CANT FIND A GOOD DEAL I WILL HAVE TO GO TO TOYOTA ,,,,FORD WAS THE LAST STRAW THEY WAS FORCED TO GIVE US THWE REFUND AND THEY WAITED TILL ALOT OF PEOPLE COULD NOT GET IT FOR SOME REASON OR THE OTHER I HAVE HEARD SOME STUPID THINGS FORD IS WANTING TO GET OUR REFUND sorry for the yelling but i can stop now that i got my money i replied to this message and i hope it gets posted but if it only gose to one person would you post this for me iam not real good on the bb thanks rex
#1802 of 1927 Re: Reimbursement [doodleallday]
Aug 01, 2012 (6:36 pm)
nope i was 3 states away got mine in 5 days
#1803 of 1927 Re: Refund from Ford [lynda7]
Aug 01, 2012 (6:39 pm)
go to another dealer there is no trying about it they will fill the form out and send you the money as long as it says torque converter
#1804 of 1927 DONT FORGET EVERYONE THAT GOT A REFUND!!!
Aug 01, 2012 (6:45 pm)
ok we got our refund but we still need it fixed what i have read and seen is there is a bad design flaw and they have a work around and they still have to fix that just because our van is moving and the torque converter was replaced it still can happen so help me help you by sending more e-mails to ford stating now we have our refunds now fix the flaw or you will pay again helppppp meeeee
#1805 of 1927 Re: Refund from Ford [lynda7]
Aug 01, 2012 (6:49 pm)
she is wrong you get 1450.00 dont settle print all these 1450.00 out and show her what a joke she is going by what it would cost her to replace it ford is such a jerk they remind me of sbc ALL MONEY HUNGRY LIKE THEY HAVE NOT GOT ENOUGH WALK IN THESE BROKE ASS SHOES FORD
#1806 of 1927 Re: Any advice [lynn1102]
Aug 02, 2012 (7:50 am)
I just got off the phone with Ford Motor Company. Looks like I have to go back to my repair shop and tell them to update my receipt so I to can get my refund.
The customer support center indicated that if it specifically did not identify the replacement of the torque converter, it wouldn't be paid. I told them there was no "recall" at the time of the incident and that the entire transmission was replace as a result. Ridiculous!!!!!!!!!! I had a Ford transmission installed which means I could potentially have the same problem with that one, but I don't dare bring it to the dealer, I don't trust them. Guess we'll wait and see.
#1807 of 1927 Re: Any advice [catch610]
Aug 02, 2012 (8:10 am)
My work was done by a local transmission shop. The receipt did mention the torque converter. My van was part of the recall and I took the information to a local Ford Dealer in Huntersville, NC. We received a check for the full amount they allowing from the dealer within 10 to 12 days of submitting. I was pleased with the overall process on this after working almost 2 years on this project.
#1808 of 1927 This can't be good
Aug 02, 2012 (8:51 am)
Any lawyers here?
Does this mean Ford will now be hanging up on any calls we make?
I had to replace my entire tranny and torque converter at the Ford dealership.
The tranny's clutch was banging between gears, torque converter filings likely to blame.
They replaced it all with remanufactured parts, cost 2300.
AND that was after they subtracted the cost of the torque converter components and installation cost.
what is MY recourse.
We purchased new in 2004, work done last month w/ 75000 mi.