Last post on Jun 14, 2013 at 12:47 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1765 of 1900 Re: Ford Recall of 2005 Ford Freestar [trimadsco]
Jul 23, 2012 (2:18 pm)
I WOULD NOOOOO WAY SEND MY PAPERS THRU MAIL.....ONLY WAY TO DO IT ,IS HAND IN PERSON, DEMAND THEY MAKE THEM A COPY. security tried get me to call customer service while I sit on lot!!! NO way!! I went in, didnt take 10 mins. You have talk up to them. It's THEIR mistake, THEY need take care of it.......
#1766 of 1900 Re: Partial Refund is Unacceptable [bluejaygirl]
Jul 24, 2012 (3:49 pm)
YOU WON'T BELIVE IT!!!!! (I DIDNT) Only thru prayer..... I went yesterday, DIRECTLY to FORD dealer here in columbus, Ohio. RICART FORD. I simply told the I WILL not settle ANY LESS then $1450.00. ( I paid $1495 for tranny repairs 3 1/2 yrs ago) Did receipt page, etc, said will get check in 60 days. I came home thinkin, right, "SURE" I will. lol 19 hours later she called me to come back & get my check!!!!!!! $1450!!!!!! Dont give up, hope you DEMAND they make themselves a COPY of receipt, DO NOT give original. Hope everyone gets their $$$$$.. I thank God for ours.
#1767 of 1900 Re: Refund from Ford [jccrawford]
Jul 24, 2012 (3:52 pm)
GOT MINE IN 19 HOURS!!!!
#1768 of 1900 Re: Refund from Ford [johntopo]
Jul 24, 2012 (3:56 pm)
NO SIGNING DREA 3005, BUT DID SAY $$$$ or REPAIRED NOT BOTH.
#1769 of 1900 Re: Partial Refund is Unacceptable [shocked1]
Jul 24, 2012 (5:18 pm)
Just curious - was the check you got from the dealer or from Ford Motor Company?
#1770 of 1900 Re: Ford only reimbursing up to $1450 [lak3]
Jul 25, 2012 (6:39 am)
This is a follow-up on my last post [July 9]. I finally was able to find the guy who did the actual work on my transmission and he found his billing statement while I was on the phone. He then faxed it to me; it had the magic words ‘torque convertor’; my Ford dealer thought the paperwork was sufficient, sent it into Ford, and yesterday I rec’d a check for $1450.
Glad that is over! Hope many of you are equally successful.
#1771 of 1900 Re: Partial Refund is Unacceptable [lynn1102]
Jul 25, 2012 (6:57 am)
How did you get it in 19 hours? Did they mail you the check or did you have it sent to the dealership??
#1772 of 1900 Re: Ford only reimbursing up to $1450 [lak3]
Jul 25, 2012 (6:58 am)
lak3 - when did the dealership send your paperwork in? Just curious how long it actually took to receive your check.
#1773 of 1900 Re: Reimbursement [lhatchel]
Jul 25, 2012 (7:01 am)
I haven't even been able to make a a claim yet. My invoice only states the transmission was replaced. I talked to the mechanic in Kentucky (I am live in Michigan) and he said he would send an invoice giving details, stating the torque converter was also replaced. But I haven't recieved that from him yet.
#1774 of 1900 Re: Reimbursement post-sale [akachas]
Jul 25, 2012 (8:12 am)
To my Watertown Ford: I had my "transmission" done at Watertown Ford--actually they sub it out to someone. My bill said "transmission". When I finally got word from Ford I can start the refund process through the dealer the customer service guy at Watertown first told me "this is a torque converter recall--not a transmission" and that I didn't qualify. After some persuading--he said he would look into it. A couple days later he left me a message that said "we submitted your paperwork to Ford. It might take 5-6 months to hear back". No other info. I finally got him today and he told me they submitted on June 29. I called Ford (again) and the customer service agent told me they see it as received on July 13--but with no other information. Nobody has officially told me the max is $1450. I haven't even got the second letter yet. If I haven't been calling or watching this site I would have known nothing. Do you get the impression the guys at Watertown are simply annoyed? I would be doing whatever I could to regain potential buyers.