Ask the Car People.SM


Ford Freestar Transmission Problems

1900 messages,  Last post on Jun 14, 2013 at 12:47 PM

You are in the Ford Freestar Forum.

What is this discussion about? Ford Freestar, Mercury Monterey, Transmission, Van


Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153

Messages Page 178 of 191

#1765 of 1900 Re: Ford Recall of 2005 Ford Freestar [trimadsco] by shocked1

Jul 23, 2012 (2:18 pm)

Replying to: trimadsco (Apr 11, 2012 10:13 am)
I WOULD NOOOOO WAY SEND MY PAPERS THRU MAIL.....ONLY WAY TO DO IT ,IS HAND IN PERSON, DEMAND THEY MAKE THEM A COPY. security tried get me to call customer service while I sit on lot!!! NO way!! I went in, didnt take 10 mins. You have talk up to them. It's THEIR mistake, THEY need take care of it.......

#1766 of 1900 Re: Partial Refund is Unacceptable [bluejaygirl] by shocked1

Jul 24, 2012 (3:49 pm)

Replying to: bluejaygirl (Jul 22, 2012 5:52 am)
YOU WON'T BELIVE IT!!!!! (I DIDNT) Only thru prayer..... I went yesterday, DIRECTLY to FORD dealer here in columbus, Ohio. RICART FORD. I simply told the I WILL not settle ANY LESS then $1450.00. ( I paid $1495 for tranny repairs 3 1/2 yrs ago) Did receipt page, etc, said will get check in 60 days. I came home thinkin, right, "SURE" I will. lol 19 hours later she called me to come back & get my check!!!!!!! $1450!!!!!! Dont give up, hope you DEMAND they make themselves a COPY of receipt, DO NOT give original. Hope everyone gets their $$$$$.. I thank God for ours.

#1767 of 1900 Re: Refund from Ford [jccrawford] by shocked1

Jul 24, 2012 (3:52 pm)

Replying to: jccrawford (Jul 13, 2012 1:50 pm)
GOT MINE IN 19 HOURS!!!!

#1768 of 1900 Re: Refund from Ford [johntopo] by shocked1

Jul 24, 2012 (3:56 pm)

Replying to: johntopo (Jul 19, 2012 8:31 am)
NO SIGNING DREA 3005, BUT DID SAY $$$$ or REPAIRED NOT BOTH.

#1769 of 1900 Re: Partial Refund is Unacceptable [shocked1] by lynn1102

Jul 24, 2012 (5:18 pm)

Replying to: shocked1 (Jul 24, 2012 3:49 pm)
Just curious - was the check you got from the dealer or from Ford Motor Company?
 
Lynn

#1770 of 1900 Re: Ford only reimbursing up to $1450 [lak3] by lak3

Jul 25, 2012 (6:39 am)

Replying to: lak3 (Jul 09, 2012 6:19 am)
This is a follow-up on my last post [July 9]. I finally was able to find the guy who did the actual work on my transmission and he found his billing statement while I was on the phone. He then faxed it to me; it had the magic words ‘torque convertor’; my Ford dealer thought the paperwork was sufficient, sent it into Ford, and yesterday I rec’d a check for $1450.
Glad that is over! Hope many of you are equally successful.

#1771 of 1900 Re: Partial Refund is Unacceptable [lynn1102] by trimadsco

Jul 25, 2012 (6:57 am)

Replying to: lynn1102 (Jul 24, 2012 5:18 pm)
How did you get it in 19 hours? Did they mail you the check or did you have it sent to the dealership??

#1772 of 1900 Re: Ford only reimbursing up to $1450 [lak3] by trimadsco

Jul 25, 2012 (6:58 am)

Replying to: lak3 (Jul 25, 2012 6:39 am)
lak3 - when did the dealership send your paperwork in? Just curious how long it actually took to receive your check.

#1773 of 1900 Re: Reimbursement [lhatchel] by witchhazel73

Jul 25, 2012 (7:01 am)

Replying to: lhatchel (Jul 19, 2012 10:03 am)
I haven't even been able to make a a claim yet. My invoice only states the transmission was replaced. I talked to the mechanic in Kentucky (I am live in Michigan) and he said he would send an invoice giving details, stating the torque converter was also replaced. But I haven't recieved that from him yet.

#1774 of 1900 Re: Reimbursement post-sale [akachas] by motheye

Jul 25, 2012 (8:12 am)

Replying to: akachas (Jul 23, 2012 7:34 am)
To my Watertown Ford: I had my "transmission" done at Watertown Ford--actually they sub it out to someone. My bill said "transmission". When I finally got word from Ford I can start the refund process through the dealer the customer service guy at Watertown first told me "this is a torque converter recall--not a transmission" and that I didn't qualify. After some persuading--he said he would look into it. A couple days later he left me a message that said "we submitted your paperwork to Ford. It might take 5-6 months to hear back". No other info. I finally got him today and he told me they submitted on June 29. I called Ford (again) and the customer service agent told me they see it as received on July 13--but with no other information. Nobody has officially told me the max is $1450. I haven't even got the second letter yet. If I haven't been calling or watching this site I would have known nothing. Do you get the impression the guys at Watertown are simply annoyed? I would be doing whatever I could to regain potential buyers.

Messages Page 178 of 191

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement