Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1759 of 1927 2004 Freestar Transmission Failure
Jul 20, 2012 (3:41 am)
This is awesome...like everyone else in Dec 2010 the transmission failed with only 82,000 miles on the van. Luckily it was late evening with little traffic. Like everyone else I have been patiently waiting for action and finally the govt forces a recall!!! I get my intial letter this winter from Ford about the recall. Patiently, wait. Based on the advice on this board I bring my receipts to the local ford dealership and WHAM, punched in the gut again! "My 2004 Freestar is not part of the recall, you will need to contact Ford." Call Ford.....this is awesome. "Sir, yes it appears that it was determined by Ford that your VIN# was not manufactured with the defective part. You will need to go back to your dealer for resolution." I particularly love the circle they put you in basically each one is pointing at the other. My response to Ford was can you tell me what production dates or what mfr plants installed the defective part? Ford: "No". Back to the National Highway Safety Board. Anyone know where I can find out how many Ford Freestars/Montereys were produced in 2004-2005? It appears as if I may need to make a visit to small claims court.
#1760 of 1927 Re: 2004 Freestar Transmission Failure [dkutty]
Jul 20, 2012 (12:36 pm)
If you got the letter from Ford about the recall, they have already committed to the repair - my opinion. Did you show them the letter? i just went to Ford's web site and according to them, there is no recall on my vehicle. I got my letter many months ago. If you Google Freestar Recall, you will come up with many hit. One site listed 205,000 vehicles in the transmission recall.
#1761 of 1927 Re: Partial Refund is Unacceptable [drea3005]
Jul 22, 2012 (4:52 am)
Now Ford has MORE new recalls ( on other vehicles) and its taking longer to process my refund. I am supposed to call the dealer back on Monday ( its been over a week now since I reluctantly left them with my original receipt- so scared someone will 'lose' it). In the meanwhile I have contacted the BBB about Ford Motor Company as the NHTSA said they don't oversee how recalls are administered. Then who does? There has to be accountability somewhere. I won't go down without a fight. Sometimes the squeaky wheel gets the grease. I want my whole repair bill refunded and a new torque converter. But right now I REALLY need that refund check.
I also would like an apology for the customer service supervisor who tried to convince me that losing your transmission on a busy 6 lane highway isn't dangerous because you "can coast and steer". Would anyone at Ford corporate want to drive their family around in my van right now? I doubt it.
Jul 22, 2012 (2:06 pm)
We have been dealing with Ford for many years and never had a problem until this Freestar 2004.
Two years ago, the engne light came on and I had to take the van into Ford.....I cannot stand dealerships....I had a extended warranty on the van...After a week they told me that the radiator had leaked water into the transmisiion and was rusting it out.....they would replace it with a new transmission.....What a crock that was....they installed a rebuilt transmission., the cruise control was not working and the traction light would not go off. I was told by the service advisor if I wanted it checked out, it would cost me $90 to look at it and then whatever charge would apply to repair this problem...Told him they had my van for three weeks and I had to pay $600 over the warranty charge....did he care????what a joke...it also costs me $650 to rent a car as they do not provide courtesy cars....My van only has 56000 miles.....and now I get this friggin letter about a recall? I am going to drive this van into the ground and then never buy another Ford product
Now I cannot find the recall letter...does anyone know if the dealership has a copy????
I purchased my van in CT and then moved to NC..Perhaps I should go back to Ford Corporate..............
#1763 of 1927 Re: Reimbursement post-sale [akachas]
Jul 23, 2012 (6:34 am)
Updating my own story here...I just visited the dealer (Watertown MA Ford) and they took my receipt and attached it to an official-looking request form, saying there were going to submit it to Ford today. The service manager felt I would be getting something, but probably only in the neighborhood of $400. His reasoning: it was 3.5 years ago that the torque converter was replaced with rebuilt part at out-of-state AAMCO. I told him I had already traded van. He seemed to slump over a little at this news, as if maybe it would not be a high priority for them. But I persisted and said I wanted to claim the full amount of the rebuild of $2,400 (although I will be satisfied if I get the $1,450). I will be following up on their progress and posting updates.
#1764 of 1927 Re: Reimbursement post-sale [akachas]
Jul 23, 2012 (1:09 pm)
I took my receipt in to Ford dealer...He tells me also i may not get exact 1450.00 I said ," THEN I'LL GO ANOTHER 3 1/2 YEARS AND GO TO COURT!!!! Mine was $1495.00 I Will not take less then $1450.00. He says they "done" extra work, dont want pay for that....I told him TUFF!!! I never wanted a recall van either, but got one!! Dont allow them feed you that 3 1/2 yr bull!! It took them 4 yrs to do a recall!!Here in OHIO, you get the check OR repaired again...told them no thanks, mine's got over 108000 miles, i'll junk if goes out again.. Stay on them, shouldnt matter WHEN transmission went out, all that matters is, IT WENT OUT!!!!! GOOD LUCK. suppose see check in 60 days for 1450.00 If not, Ill go court. ALSO, MAKE SURE YOU GET ORIGINAL RECEIPT BACK!!
#1765 of 1927 Re: Ford Recall of 2005 Ford Freestar [trimadsco]
Jul 23, 2012 (1:18 pm)
I WOULD NOOOOO WAY SEND MY PAPERS THRU MAIL.....ONLY WAY TO DO IT ,IS HAND IN PERSON, DEMAND THEY MAKE THEM A COPY. security tried get me to call customer service while I sit on lot!!! NO way!! I went in, didnt take 10 mins. You have talk up to them. It's THEIR mistake, THEY need take care of it.......
#1766 of 1927 Re: Partial Refund is Unacceptable [bluejaygirl]
Jul 24, 2012 (2:49 pm)
YOU WON'T BELIVE IT!!!!! (I DIDNT) Only thru prayer..... I went yesterday, DIRECTLY to FORD dealer here in columbus, Ohio. RICART FORD. I simply told the I WILL not settle ANY LESS then $1450.00. ( I paid $1495 for tranny repairs 3 1/2 yrs ago) Did receipt page, etc, said will get check in 60 days. I came home thinkin, right, "SURE" I will. lol 19 hours later she called me to come back & get my check!!!!!!! $1450!!!!!! Dont give up, hope you DEMAND they make themselves a COPY of receipt, DO NOT give original. Hope everyone gets their $$$$$.. I thank God for ours.
#1767 of 1927 Re: Refund from Ford [jccrawford]
Jul 24, 2012 (2:52 pm)
GOT MINE IN 19 HOURS!!!!
#1768 of 1927 Re: Refund from Ford [johntopo]
Jul 24, 2012 (2:56 pm)
NO SIGNING DREA 3005, BUT DID SAY $$$$ or REPAIRED NOT BOTH.