Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1721 of 1889 2004 Ford Freestar - 2nd time for a transmission
Jul 06, 2012 (8:54 am)
In Feb 2010 we had our tranny rebuilt on a used Freestar we had bought only 6 months before. Disgusted at the time, but what can you do? Its a used vehicle and we bought it as such. Had approximately 125k on at the time. Today, we are looking at replacing the tranny AGAIN ... moisture (ie rainwater or antifreeze) is getting into the tranmission via a faulty design, no fault of ours. When we had the tranny rebuilt the first time, we discussed with the transmission clinic the issue of moisture entering and he created a diversion to keep the moisture from entering the transfer case. Obviously, this was a short time fix. We brought the vehicle in again to the same transmission clinic when it failed on me leaving the drive way ... I could reverse but not drive. The owner told us about the recall, as we never received the first notification, even though we are the current registered owners. We have our bill from the last round, so I called Ford and got my name on the system for the 2nd bulletin letter to go out ... they were suprised I didn't get the first one ... I did confirm our VIN falls under the recall. We were told this time, there was moisture in the tranny again and the torque converter failed. I called our local dealer, explained the situation to the service manager, who advised this falls under the recall and to bring our vehicle to them. We did that yesterday. Just got a call from the service manager advising we need a new transmission because of the moisture in the unit ... not the torque converter this time, it was only affected because of the moisture. We are back to square one once again, facing the same situation we went through 2.5 years ago. Why are we having to do this???? Does anyone know of any recourse we might have for our situation? I'm aware Ontario doesn't have a lemon law, but there must be some protection for consumers in these instances. I have been reading this forum thread since we bought our van in 2009 ... that's right, 3 years only and we are replacing/rebuilding the transmission for a 2nd time. Anyone else think there is something severely wrong with this?
#1722 of 1889 Re: jaymans8200 [lynda7]
Jul 06, 2012 (9:04 am)
You will be covered by the recall. I took my invoice in from 2010 for the total rebuild of my tranny, and torque converter was clearly written on it. This is what my local Ford will be submitting for us. Unfortunately, today we are looking at replacing our tranmission AGAIN because of faulty design allowing moisture into the transmission. Screwed again.
#1723 of 1889 Re: Reimbursement [drea3005]
Jul 07, 2012 (7:42 am)
Do you know if you have to take the receipts to the same dealer that repaired it (mine was out of state because I was on a trip) or any Ford dealer?
#1724 of 1889 Reimbursement
Jul 08, 2012 (7:39 am)
I traded in my Freestar 18 months ago knowing that the 1 year warranty for my rebuilt transmission was soon to expire. Am I eligible for reimbursement even though I no longer own the car?
#1725 of 1889 Re: Ford only reimbursing up to $1450 [jccrawford]
Jul 09, 2012 (6:19 am)
It's a great idea, and I have been trying. Unfortunately the shop closed about a year ago and I have not been able to find the former owner!
Jul 09, 2012 (7:53 am)
Anyone received forms from RECALL for reimbursement? Ive received 1 st paper, suppose heard by June for sending in my proof of repairs..... haven't heard anything more. My repairs were $1495.00.
#1727 of 1889 Re: reimbursement [shocked1]
Jul 09, 2012 (8:19 am)
You don't have to wait for the letter. You can take your receipt to the dealership and they can submit it for you. Ford is only reimbursing UP TO $1450 and that's if your receipt specifically says "torque converter". They are not reimbursing for the replacement of transmissions.
#1728 of 1889 Re: Reimbursement [doodleallday]
Jul 09, 2012 (9:12 am)
You shouldn't have to. Go to your local Ford dealer (to the service department) and tell them why you are there.
#1729 of 1889 Re: reimbursement [jccrawford]
Jul 09, 2012 (12:50 pm)
This garbage of only reimbursing up to $1450 is ridiculous! My dealer recommended 2 1/2 years ago when my tranny died at 52,000 miles that I replace the transmission with a rebuilt instead of rebuilding the bad one, saying it had the pieces of spline all throughout the tranny. It cost $3400 total. The bill says that the "stator shaft" was the problem. The stator shaft splines are the problem, and the stator is part of the torque converter. Anybody want to bet they say no because of the bill being too detailed? What a joke! Replacing just the torque converter would not have fixed the problem--I would most likely still have had metal shavings in the trans even after flushing--and they probably had already done other damage to the valve body or housing.
#1730 of 1889 Refund from Ford
Jul 09, 2012 (1:45 pm)
Well, I contacted Dale Jarrett Ford in Monroe, NC several weeks ago regarding the recall. They kept my information and just contacted me that I am eligible for a $1450 refund. They are processing everything for me. I want to commend this dealership for everything they have done to help me get this processed. I am satisfied with the $1450 although I paid $3000 to have the transmission replaced. Half is better than nothing at all. Thanks to all of you that filed claims to finally get the ball rolling, especially Jim and Nadine for staying on top of things.