Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1709 of 1927 Re: Reimbursement - 2005 Freestar recall [trimadsco]
Jun 30, 2012 (6:53 pm)
Wow. I think I'm going to be in the same boat. Paid $2800 for the fix--which included about $350 for them to tell me my main board did NOT have water in it--then they told me "the transmission". I too spoke with Ford this week and they told me I was ok to put in for a reimb through the dealer. Called the dealer and they pulled my records--and initially told me "recall was for Torque converter and NOT transmission"--which is what my invoice said. I complained and said he would look into it. Got a voice message from him late Friday that simply said "they are going to put my reimbursement through" but with no other details. I'm already planning on hearing they are only going to put through a portion of the total bill--maybe claiming I'm only authorized to get the cost of the torque converter. I will call Monday and let you know what I hear.
#1710 of 1927 Re: jaymans8200 [shocked1]
Jul 01, 2012 (1:50 pm)
I also had to have my torque converter replaced twice in 6 months and a rebuilt transmission as well. I went to a reputable private transmission repair shop because it was cheaper than Ford. I am concerned Ford won't give me a reimbursement because I didn't take it to the dealership. Has anyone asked that question? Know the answer?
#1711 of 1927 Ford only reimbursing up to $1450
Jul 02, 2012 (12:38 pm)
I just took my receipts to the dealership and the service manager told me that they were only reimbursing up to $1450. He gave me a copy of the second letter (which I still haven't gotten) and told me he was sorry and didn't agree with it and the only thing we can do is get a class action law suit going. We paid $1953 in 2010 because we had to have the whole trans done. I just spent an hour on the phone with them, talked to 3 different people (including a supervisor) and they aren't budging. I asked why I have to pay $500 (the difference) for a mistake they admittedly made. They just kept apologizing saying they understand but they are only reimbursing $1450. I'm so frustrated with Ford. If anyone else wants to fight for full reimbursement, please let me know. I'd rather give the $500 to a lawyer than to Ford.
#1712 of 1927 Re: Ford only reimbursing up to $1450 [jccrawford]
Jul 02, 2012 (5:40 pm)
Only the attorneys get rich with a class action suit from what I understand.
We have yet to receive the second letter. Our transmission was not replaced at a dealership. I emailed Ford several weeks ago about the second letter and was told it would be sent out the end of the second quarter which June 30th. I am going to check again.
#1713 of 1927 Screwed Again!
Jul 02, 2012 (7:45 pm)
Ford said they would have the second letter out sometime during the second quarter of 2012. I finally got mine today--July 2. But--Screwed Again! They are only reimbursing up to $1450 max--and you have to give them the original paperwork--and it has to say "torque converter" on the bill in order to get squat. NOW--stick with me for a minute here. I have a college degree in automotive technology and have been a line tech and service manager at GM dealerships. They claim that a torque converter stripping its splines affects no other part of your tranny so that is why they are only paying for the price of the converter. BUT--when my transmission was replaced 2 1/2 years ago the splines on the stator (part of the converter) had indeed stripped but then sent metal shavings throughout the transmission. The dealer told me it may be impossible to get all of them out and you don't know for sure if the shavings had done damage to other parts, etc. I agreed with that accessment and took their advice--spending $3400 on a Ford rebuilt transmission with a 3 year / 100,00 mile warranty. Saying that the torque converter affects nothing else is a LIE or STUPIDITY or both. And if they question the words "stator spline" on my bill someone's head will roll. I have been patient long enough. Yep, waited to 2 years to get screwed again.
#1714 of 1927 Re: Ford only reimbursing up to $1450 [jccrawford]
Jul 02, 2012 (8:12 pm)
I am ready for a class action suit. Every case is different, and they are handling all cases the same. They are not concerned about the consumers and the position in which their product has left us. They don't even care that they endangered our lives. You would think after posting a big profit last year that they would want to make a wrong, right. Instead they are concerned about a buck. My total for a full transmission was $3319 at my local Ford dealer. Not to mention towing, and rental fees. That leaves me in a hole over $1800.00 The service manager at my local Ford dealer told me that Ford is claiming that there is no way of knowing how the vehicle was ran and that the transmission was not new at 80,000 miles it was bound to go out. However, my husband owned a Chrysler 300M that drove
well over 200,000 miles without ever needing a new transmission. I will be reasearching, to make sure that a class action suit is not already started. Then I am going to talk to a few local lawyers, to see what can be done. If anybody knows of a class action suit already in motion please post here. We all need help. Thanks!
#1715 of 1927 Re: Ford only reimbursing up to $1450 [jccrawford]
Jul 03, 2012 (4:22 am)
My dealer just called me and said they were putting my receipts through for reimbursement (like the rest of you, mine said "transmission" only-$2800). I asked him if he was putting the entire amount through-expecting a fight--and he said its not up to them--its up to Ford. He never mentioned a $1450 number--but after reading all of your posts today its hard to believe he doesn't know more than he told me. BTW--he told me 3-4 months!
#1716 of 1927 Re: Ford only reimbursing up to $1450 [drea3005]
Jul 03, 2012 (5:33 am)
Please let me know if you find anything out about the class action. I'll be searching here in Delaware"> also.
$1450 is the most they will reimburse, but I wouldn't expect that amount. The letter says "costs associated with replacement or repair of the transmission are not reimbursable under this recall." So, only items on the receipt that say "torque converter" will be reimbursed. There are a lot of people who have a receipt that simply says "transmission" and they won't get a dime. It's just WRONG. If you haven't received the second letter from Ford, there is a Facebook group called Recall Ford Freestars and I have posted it there.
Jul 04, 2012 (6:48 am)
I received a recall on my '05 Freestar. Do any of you know if we will get reimbursement forms or should we just send in our receipts, etc. My receipt does say torque converter so I think I will be covered. The total cost was $1549 - so should I just expect $1450 (and why $1450)? If, however, I get any reimbursement I will be surprised and happy!
#1718 of 1927 Re: Reimbursement [doodleallday]
Jul 05, 2012 (7:57 pm)
The reimbursment of $1450 is set across the board. Even though most people spent double that amount for an entire transmission -after being told they "had to replace the whole transmission." It should have been set on a percentage since all cases are not the same, and labor charges from dealer to dealer vary. We were told by Ford that a second letter was to come out with directions on how to get a reimbursement; however, not everyone got a letter. Just go up to your local Ford dealer, with your receipt in hand and ask the service department to submit your receipt for reimbursement according to the recall. You will have the option to receive $1450 or a new torque converter. I submitted my form on Monday of this week. We were told a reimbursement may take 7 to 10 days. We shall see. My fear however, is that the transmission that I had replaced 2 years ago, will soon- no longer be covered by warranty. We should have been given the option to have the new torque converter put in our vehicles and the $1450 reimbursement or to have our entire repair total reimbursed.