Last post on May 22, 2013 at 1:13 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
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#1702 of 1891 Five times a charm
Jun 26, 2012 (11:49 am)
Our 2004 Freestar has had the transmission issue almost to the tee of everone else. In 2006 AAMCO replaced the torch converter after that is was replaced 3 more times within 2 years, hadnt had a problem with that until May of this year now Ford said its the transmission & that is my problem. I still have not gotten a recall notice called ford they blew me off, I have had many other issures with this van the rear hatch is a poor design is keeps rusting closed, had power stering issues, tire issues, brake issues filed a complaint with NHTSA still stuck with a Van that Iam having to pay to store until I get this propblem figured out Szott ford told me it would be over $4000 to fix & they couldnt guarantee I wouldnt have any more problems.
Jun 27, 2012 (12:14 pm)
It is terrible that Ford has dragged their behinds on this recall. We were all told everything would be handled in the second quarter. Today is June 27, 2012 and nothing has been done to this day. My husband has called Ford twice this month, and both times he was told the letters would be mailed in two weeks. The "letter" was supposed to contain detailed information on how we were supposed to get a refund. My husband called again yesterday-June 26th. A representative told him you should receive something in two days, if not sir please be patient with us and allow us another week. When my vehicle was towed to the Ford dealer, and a new transmission was put in -I had to find the $3500 within a week -and I don't own a business nor was I born with a silverspoon in my mouth. You would think that Ford (with profits posting) would do right by the consumers and pay, in a timely manner, for all the wrong they have done. This really disgusts me. Buy American??
#1704 of 1891 Re: Bad Business [drea3005]
Jun 27, 2012 (8:36 pm)
I agree! I've been waiting patiently for many months now. I didn't bother contacting Ford, I started exchanging e-mails with someone at the NHTSA. I have questioned many of Fords tactics regarding the investigation and recall and have been told to keep them up to date on Ford's actions. You had better believe that I'll be contacting the NHTSA this weekend if I don't get something from Ford in the next 3 days! And it had better be a simple and fast process. I too laid out about $3400 2 1/2 years ago and I've been waiting for money back ever since. I was a service manager at a GM dealership many years ago and I can tell you from experience that Ford dealer service departments are useless..."never seen this before". Uh-huh.
#1705 of 1891 2004 Monterey Tranny
Jun 29, 2012 (10:49 am)
Just like all the others...my tranny failed w/o notice 3 years ago at 100K miles. I replaced the tranny with a Ford rebuilt for about $3K that is now acting up after 30K mikes. We are in a holding pattern waiting to see what Ford plans to do WRT the recall, replace again, refund, or just blow us off?
#1706 of 1891 Re: 2004 Monterey Tranny [box207]
Jun 29, 2012 (11:07 am)
All: I posted this before but its now coming true. My Freestar transmission went back in November and I paid to get it rebuilt by a Ford dealer--all prior to the recall. When the recall came out I contacted Ford and have been awaiting instructions on reimbursement. Ford told me yesterday that I can now go into the dealer and start the process. I called the dealer, they pulled the records, and told me "my problem was the transmission and the recall is for the torque converter". Just as I expected--the receipt I have simply states "Transmission, $2,800". No details. My failure was exactly like everyone else--driving along and all power just went. No forward, no reverse. No leaking transmission. Nothing catastrophic in nature. So--all of us go to the mechanic and are told "its your transmission". How many transmissions have been replaced when it was the torque converter? Having said that--I've been told that the largest part of a tranny job is labor getting it out--which has to be done to get the torque converter out and replaced--so if you are doing the torque converter you may as well go through the transmission--since a torque converter problem can cause debris in the transmission (so why pull it out again three months later). Bottom line is the dealer told me he has to look into it and I've yet to get a call back. Small claims court it is.
#1707 of 1891 Reimbursement - 2005 Freestar recall
Jun 29, 2012 (12:12 pm)
Spoke with Ford customer service this AM who said recall/reimbursement letters have been mailed. For those who are requesting reimbursement for work already done, you do NOT have to wait for recall letter. They said you can take your receipts to your local Ford dealership for reimbursement. Customer service rep informed me that they are only reimbursing max of $1,450.00, said I would need to talk to service manager regarding anything above that. Talked to the Service Manager at my local Ford dealer, who informed me that Yes, they are only reimbursing a max of $1,450.00 - they will NOT reimburse anything above that, even if you had to have whole new transmission. He said they have to submit reimbursement request to Ford, and that would take 2-3 weeks. They do not give you a reimbursement check immediately. Like many others, my receipt only says "replace transmission", it does not say specificially "torque converter". I'm probably going to have to fight them to get reimbursed at all, and it's not even the full amount we paid, $2,800.
Does anyone know if we have any recourse on getting them to reimburse the full amount? Small claims court? Lawsuit? etc???
#1708 of 1891 my 2004 freestar
Jun 30, 2012 (7:28 pm)
My 2004 has a recall on it and it's the torque converter. When I was on the freeway driving with my two children and my wife in the car I lost all power and the worst part I was 6 hours away from home and to make matters worse I was in the middle of nowhere finally I called 911 for help, I left the car in maryland and payed $500 for the tickets (train) to come back to boston, 7 days later I went back to get it and it cost me $2500.00, two years after the car have the same problem and pay another $2500.00 because the previos warranty work was all ready expired,
#1709 of 1891 Re: Reimbursement - 2005 Freestar recall [trimadsco]
Jun 30, 2012 (7:53 pm)
Wow. I think I'm going to be in the same boat. Paid $2800 for the fix--which included about $350 for them to tell me my main board did NOT have water in it--then they told me "the transmission". I too spoke with Ford this week and they told me I was ok to put in for a reimb through the dealer. Called the dealer and they pulled my records--and initially told me "recall was for Torque converter and NOT transmission"--which is what my invoice said. I complained and said he would look into it. Got a voice message from him late Friday that simply said "they are going to put my reimbursement through" but with no other details. I'm already planning on hearing they are only going to put through a portion of the total bill--maybe claiming I'm only authorized to get the cost of the torque converter. I will call Monday and let you know what I hear.
#1710 of 1891 Re: jaymans8200 [shocked1]
Jul 01, 2012 (2:50 pm)
I also had to have my torque converter replaced twice in 6 months and a rebuilt transmission as well. I went to a reputable private transmission repair shop because it was cheaper than Ford. I am concerned Ford won't give me a reimbursement because I didn't take it to the dealership. Has anyone asked that question? Know the answer?
#1711 of 1891 Ford only reimbursing up to $1450
Jul 02, 2012 (1:38 pm)
I just took my receipts to the dealership and the service manager told me that they were only reimbursing up to $1450. He gave me a copy of the second letter (which I still haven't gotten) and told me he was sorry and didn't agree with it and the only thing we can do is get a class action law suit going. We paid $1953 in 2010 because we had to have the whole trans done. I just spent an hour on the phone with them, talked to 3 different people (including a supervisor) and they aren't budging. I asked why I have to pay $500 (the difference) for a mistake they admittedly made. They just kept apologizing saying they understand but they are only reimbursing $1450. I'm so frustrated with Ford. If anyone else wants to fight for full reimbursement, please let me know. I'd rather give the $500 to a lawyer than to Ford.