Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1695 of 1927 Recall on my 2004 Freestar
Jun 05, 2012 (12:28 pm)
My transmission was replaced in July 2009. I am still awaiting a recall notice. This is the response I received from my local Ford Dealer when inquiring about the recall:
Unfortunately Ford has still not updated this recall with a complete recall
procedure. The last date posted on any changes to the recall notice from Ford
was March 16, 2012. Until Ford finalizes and post the recall we have no
procedure to follow for repairs or refunds.
According to the advance notice we have, Ford was forced by NHTSA to send an
advance letter of a forth coming recall. I am sorry for any frustration this may
be causing for you, but we are waiting along with the consumer for answers.
#1696 of 1927 recall notice and start of problem
Jun 06, 2012 (4:58 am)
how many people have recieved recall notices? i havent gotten one yet. Also did anyone have any trouble with it making like a loud clicking/grinding noise when accelerating with a loss of power while it was doing that before it went out? mine started doing that on saturday and getting worse everyday. I am thinking it is due to the torque converter. going to call ford today to see what they say.
#1697 of 1927 Re: recall notice and start of problem [jayman8200]
Jun 06, 2012 (5:11 am)
We got the recall notice but, we are still waiting to hear from Ford on how they are handling reinbursement of money for repairs already done. According to the recall letter this information will be sent out during the second quarter which, we are in now and ends on June 30th.
#1698 of 1927 Any Word on a 2006 Recall from any Source?
Jun 13, 2012 (8:05 pm)
The Transmission and PCM went out on our 2006 Freestar; coolant and steering leak also, with additionals.
Any word on a recall?
#1699 of 1927 Re: recall notice and start of problem [jayman8200]
Jun 16, 2012 (9:55 am)
I received a notice in March for my 2004 Freestar. The recall #s are the following:
Ford Safety Recall Notice 11S25
NHTSA Recall 12V-006
My transmission went out in 2009 driving down I-90 at ~65 MPH. Thought I heard a pop before I lost power but was able to coast to the side of the road to get out of the way of traffic. Got towed to the dealer where they charged several thou$and to fix. First thing they said when I brought the car in was "You got an extended warranty on this thing?" Knew I was in trouble.
The thing that amazed me about this was Ford's attitude when I complained. "We have no evidence of any problems, blah, blah, blah." But then they told me that they rely on the DEALER to make the call as to whether the owner should be reimbursed for the repair. According to Ford, they had no control over giving me a refund at all. Ford defers to the dealer in these situations. When I went to the dealer, I couldn't even talk to the Service Manager and they put me on to the tech who fixed it and he got all defensive about it. Couldn't get through to the Service Manager.
Then the tech said something even more interesting. He said he checked the records and that they might have been able to do something for me but I hadn't been a "loyal customer". They expected me to bring the car in for all my routine maintenance, oil changes, and other work. If I had been a loyal customer, maybe they could do something but since I wasn't...
So it basically came down to...the lousy transmission was my fault. They weren't going to stand behind their product because I hadn't stood behind them.
After a couple of weeks of banging my head against the wall, I wrote an email to every executive at Ford outlining the situation and basically telling them they sucked and I would never EVER buy a Ford from them again. As expected, no response from anyone.
I am going to gleefully enjoy getting the refund for the repair.
Jun 16, 2012 (4:33 pm)
I too am "suppose" to get my REFUND FORMS this month....JUNE. We'll see. But I think also they should HAVE to repair and replace the "NEW" part for transmission or it will still go out again & we'll be paying again. I will hire me a lawyer if need to.
Jun 18, 2012 (10:35 am)
My 2005 has a recall on it and it's the torque converter. When I was on the freeway driving with my two children in the car I lost all power and the worst part I was two hours away from home and to make matters worse I was in the middle of nowhere with no cell reception. Well finally 500 dollars later I get my car home and remembered that I did get a recall notice in the mail so I looked and that's exactly what was wrong with my car. So I call the ford dealer here in Tracy Ca and also the customer service number that for provided on the recall notice and got nowhere!!!! The ford dealer told me to bring it in and they will take a look I spoke to JOHNOTHAN he said he word check if the torque converter is bad so three days later I get a phone call say I owe 135.00 for the diagnostic on the van and if I wanted them to check if the torque converter is bad I need to pay them 900.00!!! I told him to kiss my $$ I'm not paying anything. Then I asked what documents they have proving that they did a diagnostic on my car and he had NOT ONE!!!! He said we did a visual so basically he check the tier pressure and lifted the hood up and that it. So when I asked for the documents and he said he had none I said you're not going to get a penny out of me and he said okay no argument at all. Why? Because he knows what they were doing was shady. But what he did mention is that the torque converter probably messed up the rest of my transmission and that ford would only pay for the part that was recalled. Which the final report of what the recall is going to cover isn't going to be out until the end of June 2012. Then customer service said oh okay ill make note of what your telling me .. I was like that's it ?? This is my main vehicle to get my children around in and all your going to do is make a note in your system and basically the guy said yes , but if I would like to get my car fixed (mind you is a few thousand dollars)and save the receipts' they might reimburse me.. Yeah like I have that money just sitting in my pocket.. COMPLE HORRABLE EXPERIENCE WITH THE FOR DEALER in Tracy ca AND THE COSTOMER SERVICE DEPARTMENT ON MY RECALL LETTER!!!!!!
#1702 of 1927 Five times a charm
Jun 26, 2012 (10:49 am)
Our 2004 Freestar has had the transmission issue almost to the tee of everone else. In 2006 AAMCO replaced the torch converter after that is was replaced 3 more times within 2 years, hadnt had a problem with that until May of this year now Ford said its the transmission & that is my problem. I still have not gotten a recall notice called ford they blew me off, I have had many other issures with this van the rear hatch is a poor design is keeps rusting closed, had power stering issues, tire issues, brake issues filed a complaint with NHTSA still stuck with a Van that Iam having to pay to store until I get this propblem figured out Szott ford told me it would be over $4000 to fix & they couldnt guarantee I wouldnt have any more problems.
Jun 27, 2012 (11:14 am)
It is terrible that Ford has dragged their behinds on this recall. We were all told everything would be handled in the second quarter. Today is June 27, 2012 and nothing has been done to this day. My husband has called Ford twice this month, and both times he was told the letters would be mailed in two weeks. The "letter" was supposed to contain detailed information on how we were supposed to get a refund. My husband called again yesterday-June 26th. A representative told him you should receive something in two days, if not sir please be patient with us and allow us another week. When my vehicle was towed to the Ford dealer, and a new transmission was put in -I had to find the $3500 within a week -and I don't own a business nor was I born with a silverspoon in my mouth. You would think that Ford (with profits posting) would do right by the consumers and pay, in a timely manner, for all the wrong they have done. This really disgusts me. Buy American??
#1704 of 1927 Re: Bad Business [drea3005]
Jun 27, 2012 (7:36 pm)
I agree! I've been waiting patiently for many months now. I didn't bother contacting Ford, I started exchanging e-mails with someone at the NHTSA. I have questioned many of Fords tactics regarding the investigation and recall and have been told to keep them up to date on Ford's actions. You had better believe that I'll be contacting the NHTSA this weekend if I don't get something from Ford in the next 3 days! And it had better be a simple and fast process. I too laid out about $3400 2 1/2 years ago and I've been waiting for money back ever since. I was a service manager at a GM dealership many years ago and I can tell you from experience that Ford dealer service departments are useless..."never seen this before". Uh-huh.