Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
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#1677 of 1889 FORD - NOT Impressed, I lost alot, and Crap for Service
Apr 28, 2012 (6:41 pm)
BAD BAD Company and Service,. Recalled 2005 Freestar fails on major highway , leaving single mother and 2 children stranded 650 km from home. Recall 11S25 - Company Refused to provide assistence, no loaner, nor rental provided. Ford Customer Manager to call customer with 2 -3 business days. But still no contact from Ford. I had to purchase a vehicle to get home with children while My van is sitting six and half hours away. No feedback as to when it will be repaired for the recalled Torque converter, May take up to 5 months as per the Dealer where the van is located.
Very bad Business, Very BAD Service.
Karrie Buchan - High Level AB , Canada
#1678 of 1889 FORD - CRAPPY CRAPPY CRAPPY
Apr 28, 2012 (6:48 pm)
BAD BAD Company and Service,. Recalled 2005 Freestar fails on major highway , leaving single mother and 2 children stranded 650 km from home. Recall 11S2S - Company Refused to provide assistence, no loaner, nor rental provided. Ford Customer Manager to call customer with 2 -3 business days. But still no contact from Ford. I had to purchase a vehicle to get home with children while My van is sitting six and half hours away. No feedback as to when it will be repaired for the recalled Torque converter, May take up to 5 months as per the Dealer where the van is located.
Very bad Business, Very BAD Service.
Karrie Buchan - High Level AB , Canada
Apr 30, 2012 (12:56 pm)
Today our van is finally ready, 5 weeks to get repaired. We will travel over 350 miles, 1 way, on Wed. to retrieve it. And today I finally got a response to an e-mail that I had sent to Ford, saying they are in no way responsible for ANY costs other than the torque converter. I uge all of you to file a complaint with NHTSA as the torque converter complaint was opened on July 15, 2009 (almost THREE years ago), based on 65 vehicle owner questionnaires. I have written them complaining about the metal flakes in my transmission fluid. Reading these postings, a lot of people have had to have transmission work done also due to the metal flakes. If enough people complain about their transmission to the NHTSA, perhaps they will research it. Also, the manufacturer of the torque converter, Exedy America Corporation in Mascot, TN, according to NHTSA "did not consistently meet the specified heat treat requirements." Ford has told me to keep all my receipts, I'm sure they will be going after Exedy America, and I'm quite puzzled as to why Ford has not made this known to Freestar van owners.
#1680 of 1889 2006 Ford Freestar
Apr 30, 2012 (2:15 pm)
My husband and I also own a 2006 Ford Freestar. One day he drove it to work and when he went to get in it to leave to come home it would not move. He put it in reverse and the van would not move, he even put it in drive and it still would not move. We had to have it towed to our home which is about 40 minutes from where he works. We had a mechanic come pick it up and he told us that it is the torque converter that has gone bad and that there could be some metal shavings in the transmission so the whole transmission would have to be replaced. This van has been sitting in our yard for almost eight months now and we refused to make another payment on it because there is no guarantee that if we fix it that the same problem will not happen again. I prefer the finance company come and get it than me putting money into a vehicle that may have the same problem if it does get fixed. This happened on September 2, 2011 and we called the finance company right after it happened and they haven't came and got it yet. I thought Ford had some good cars but now I see why people say Ford stands for Fix Or Repair Daily. I really do hope that FORD decides to do something about this because this does not make any sense with all Ford Freestars having the same problem regardless of the year. There are too many posts on this site for them not to do anything about it. That's probably why they stopped making the Ford Freestars because there has been too many issues with the transmission, but why keep using the same manufacturer. Find one that's going to make it them money not lose money.
May 13, 2012 (2:26 pm)
My husband and I had to go to Upstate N.Y. 2 weeks ago and before we left we had to replce the coil pac on our 2004 freestar. We had bought a 2yr. 24000mi. Superior Protection Plan but that wasnt covered. We didnt have any trouble going up but on the way back the transmission started acting up. We got back fri. and I am calling mon. to take it in. They had better fix it or I will raise some cane. They dont want to see me come back to where i bought the van. I have already been there and showed my a__. I still have 2000 miles left on my warranty.
May 13, 2012 (6:58 pm)
Today, Mother's Day, my children and I were left with a busted transmission, for the THIRD TIME. I had the recall notice sitting on my refrigerator at home. I wasn't thinking I'd have to have this repaired for this same issue again. I was more or less just waiting for information about getting refunded for the last transmission repair. How foolish of me. I was fortunate enough this time to get it to the closest dealership. This vehicle is a hazard. I just had to have the fuel pump replaced 3 weeks ago, 2 days after it was back, the pressure from the new fuel pump apparently busted a clip on the fuel line and I was leaking gas all over the place. In March I had a full tune up to the tune of $646. Fuel pump $700. Last transmission rebuild, $2600. I have just paid it off, have only 86K on it, and I have in no way gotten any value from owning this. I am so disheartened and disgusted right now. While waiting to be picked up at the dealership I was looking over the other vehicles on the lot. I just can't buy another Ford. This has left such a bad taste in my mouth after 20 years of being a loyal Ford customer. It will be interesting to see what they will do. I am armed with information and I am a loud mouth! Funniest part of my mother's day was driving away from the dealership only to see another Freestar on the back of a tow truck heading to where I just left! THAT was funny. Not for the owner, but it made me feel better!
#1683 of 1889 Re: 3rd strike [lmcallery]
May 14, 2012 (6:08 am)
With you 100%...had been a loyal Ford customer but just cannot ever see myself purchasing another. Called Ford every week since Febuary, am now being told not to expect recall parts until August or Sept, car has been in my driveway for 8 months. Never been so angry and made to feel so foolish in my life. My fear is even if they fix it, I will not be able to sell it due to the overwelming bad publicity and word of mouth that has spread about this car.
#1684 of 1889 Re: 3rd strike [gattman1]
May 14, 2012 (6:25 am)
Like many of us--I already paid to have this replaced back in November of last year (emergency fix) and submitted the invoices from the Ford dealership. I have called Ford and they also tell me its going to be some time before "parts are in". I don't understand how waiting for parts to do those fixes are tied to refunding my money for something that I already did and paid for. The recall is official, they admit it, whats the problem?
#1685 of 1889 Re: 3rd strike [lmcallery]
May 14, 2012 (9:07 am)
My car just stopped last year on a busy road with my three children in the car (my son was driving - my other two children to the store). Luckily, we got help and a tow, then a transmission bill for $1,800 to fix the torque problem.
I received the recall info. and called Ford - they said that I would get another notice about being re-imbursed - but nothing yet. Any idea when this is to occur.
May 14, 2012 (12:05 pm)
HAVE BEEN WAITING FOR FORD TO TELL ME "PARTS" ARE IN SINCE JANUARY, NOW BEING TOLD IT WILL BE LATE JULY-AUGUST BEFORE ANY PARTS ARE AVAILABLE, CALLED FORD CUSTOMER RELATIONS AND THEY ADVISED DEALER SHOULD ACCEPT CAR AND REPAIR OR ORDER PARTS FOR AN EMERGENCY FIX AND GAVE ME A CASE NUMBER, CALLED DEALER AND WAS TOLD HIS "GUYS" WILL HAVE TO DROP TRANNY AND WOULD COST UP TO $600 IN LABOR AND FORD WOULD NOT REIMBURSE HIM FOR THAT, I TOLD HIM THATS NOT MY PROBLEM THATS YOURS, SAID HE WOULD CONTACT FORD AND CALL ME BACK, THAT WAS A WEEK AGO, CALLING FORD AGAIN......RESALE VALUE OF THIS LEMON IS DROPPING EVERYDAY.....I PAID OVER 23K FOR A CAR THAT GAVE ME NOTHING BUT HEADACHES SINCE PURCHASED AND NOW I WILL GET NOTHING FOR IT, LESS THAN 95, 000 MILES...FORD JUST DOESNT SEEM CARE !!!